In order to further promote the implementation of the spirit of the provincial and municipal party committees to optimize the business environment work conference, improve the government service center and the window of each unit to do practical things for the masses. On the afternoon of April 11, Li Donghui, deputy secretary of the county party committee and county magistrate, went to the comprehensive, medical insurance, social security, taxation, real estate, housing and other windows of the government service center and the 12345 government service convenience hotline platform to "walk the process" to investigate and guide the optimization of the business environment.
In the comprehensive window, Li Donghui pointed out that it is necessary to strengthen the learning of the professional ability of the comprehensive window business personnel, do a good job of connecting with the departments that have not been settled in the hall, have a good understanding of the business of the comprehensive window of each department, effectively do a good job in the reception of the comprehensive window front desk, the background approval workflow of each business department, give play to the comprehensive service of the government affairs hall, and facilitate the handling of various government service matters by the masses.
At the medical insurance window, Li Donghui pointed out that it is necessary to actively simplify business processes, sort out business difficulties, and collect electronic payments and cash together to achieve the service goal of letting the masses run at most once.
In the social security window, Li Donghui pointed out that it is necessary to do a good job in the survival of retirees, so that the elderly who will not use smart phones can be done at the window at one time, so that the old service becomes the feature of the social security window.
At the window of real estate registration, tax bureau and housing bureau, Li Donghui pointed out that the establishment of a special real estate zone, unified acceptance of housing transactions, tax collection, real estate registration joint matters, and the realization of one-stop property rights is a major measure to facilitate the people. On this basis, it is necessary to simplify the work process, optimize the handling time, and better serve the masses.
In the office area of the 12345 government service convenience hotline, after Li Donghui actually operated the hotline transfer process, he pointed out that the 12345 government service convenience hotline is a bridge to listen to the people's calls on behalf of the county party committee and the county government. The comrades in charge of the hotline should be transferred according to their responsibilities and reported to the front leaders in a timely manner for repeated calls. Leaders on all fronts should take the lead in clarifying the responsibilities of departments, and all departments and units undertaking the work should be treated seriously and seriously, it is strictly forbidden to prevaricate and shirk responsibility, and it is necessary to actively and responsibly handle the blockages and difficult problems reported by the masses, and conduct telephone return visits at the first time, so that every case can be responded to and everything can be implemented.
Li Donghui stressed that as the main battlefield for optimizing the business environment, the main window of the government image, and the main force for facilitating the people and benefiting enterprises, the government service center should give full play to its own advantages, strengthen the construction of its ability and style, enhance the sense of service, improve the service level, improve the service efficiency, strengthen service supervision, innovate service measures, comprehensively promote the standardization of government service matters, and better help the economic development of Tangwang County.
Source: County Government Service Center
Edit: Ren Dianjun
First Instance: Zhang Ning
Second instance: Wang Xueliang
Third instance: Chen Yonggang
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