Company Profile:
Implementation Background:
Through the analysis of the work accidents that have occurred over the years, the causes are mostly caused by people's unsafe behavior, according to statistics, 98% of the work accidents are caused by laziness, untimely handling of hidden dangers, and failure to implement operating procedures, procedures and measures, rules and regulations. In order to learn the lessons of the accident, learn from one another, curb the occurrence of accidents, combine modern network technology, standardize people's safety behavior, and ensure safe production, it is necessary to comprehensively carry out mobile Internet + behavior observation activities. Its purpose is to reduce accidents and incidents caused by unsafe behavior through the modern scientific and technological means of the mobile Internet (hereinafter referred to as the Internet) + the implementation of coal mine behavior observation, and to detect and eliminate the potential causes of accidents after observation, discussion and agreement with employees. It focuses on people reaching a mutual consensus on safety; based on watching employees perform their jobs; based on an open face-to-face discussion; and agreeing on the outcome of mutual discussions. Through behavior observation, many small problems will be found, such as: the driver does not honk and does not slow down when he crosses the corner; the lathe worker jumps down when the car is not stopped; the mechanic does not lock after the power outage; the belt driver will throw off the protection for the sake of saving trouble; the initial spray of the boring head is not enough, and the back with a ballast; the coal miner does not confirm the coal gang before hanging the net, and so on. Grasping these details and small things will fundamentally eliminate hidden dangers and create a good and solid security environment. But from the perspective of usage, behavior observers need to be well trained to really have an effect.
Basic connotations:
There are a large number of complex and uncertain factors in the development and production of coal. Through years of practice, we have accumulated certain experience in dealing with various operational complexities, but there is no effective management system for quantitative and qualitative statistical analysis of various risks and hidden dangers in operations. To this end, consider the use of a method, it can observe the various operations of the operator, data statistics, according to the practical experience of the operation and data to summarize the potential risk factors and their existence of the law, and then analyze the existing hidden dangers, and can be based on the years in response to various risks of the research results made to propose measures to control and reduce the risk of operation, to achieve the purpose of eliminating production accidents.
Main practices:
Internet applications: 1. Underground supervision, the use of Shandong Jingcheng Electronic Technology Co., Ltd. hidden danger investigation system supporting mobile phones, the underground scene of a variety of unsafe behaviors, illegal operations and other matters, on-site records, upload unit QQ group, WeChat group, so that employees are familiar with the scene of uncivilized behavior, how to formal operation, so as to prevent problems before they occur.
2. Make full use of the Internet on the ground, create various teams, units, professions and mine-level QQ groups, WeChat groups, formulate group management methods, widely collect various unsafe behaviors, illegal operations and various accidents; widely educate all employees, how to operate on the spot, how to prevent in advance, how to protect themselves and others, so as to share information, share responsibility, honor and disgrace, and jointly promote the safe production of enterprises.
1. Formulate behavioral observation items
(1) Internet + behavior observation targets
1. Improve employee safety awareness and cultivate good safety habits of employees;
2. Use the Internet to obtain information on employees' operational errors and irregular behaviors, and warn and educate others to prevent injuries;
3. Observe, measure and record the advantages and disadvantages of continuous construction operations;
4. Obtain the response of each unit or employee to the operating system and improve the overall safety of the working area;
5. Remind and assist in correcting employees' unsafe behavior and habitual violations to achieve effective safety management.
(2) The main content of Internet + behavior observation
1. "People": mental state; fatigue level; whether familiar with the procedures and measures, master the operation skills of the post; must know; post operating procedures and standards; the implementation of "one certificate and four cards" and so on.
2. "Machine": the machinery and equipment within the jurisdiction are operating normally, and all kinds of protection are complete, effective and intact; various safety implementations are complete and effective.
3. "Material": the material code is standardized, meets the requirements, the material is qualified; the tools meet the standard and are complete; the tracks, turnouts, minecarts, etc. meet the standards; the normal equipment of labor protection appliances is equipped.
4. "Law": pre-shift, in-class, post-shift safety simultaneous three-time confirmation, risk pre-control, hidden danger investigation, operating procedures and other management methods, whether the system is in place, effective, no loopholes, etc.
5. "Ring": whether the support is firm and in line with the standard; the work site environment meets the standard and there is no hidden danger; the operation post environment meets the standard and there is no hidden danger; whether the equipment and facilities are operating normally.
6. Work site safety production standardization: whether there are hidden dangers at the work site; whether the quality of the work site meets the standards.
7. New situations, new changes, new technologies: such as gas anomalies such as gas carbon monoxide temperature, roofing, quicksand, over-sinking columns, over three forks, over goaf areas, over old alleys, over faults, skewing, water outlets, etc.
8. Management: (1) education, (2) training, (3) training, (4) five singles, (5) system, (6) assessment, (7) density of self-inspection and self-inspection, (8) the execution of all employees, (9) rigid implementation of "one certificate and four cards", (10) "three violations" less.
(3) Internet + behavior observation type
1. Strategic observation: Through the observation of the overall behavior of the operation unit, the mine-level dispatches personnel to observe; give play to the role of the Internet, create a mine-level QQ group and a WeChat group range circle, send all kinds of unsafe behavior and accident information to the group, absorb other people's accidents, and improve their own safety awareness.
2. Routine observation: also known as subjective observation of homework. Routine work carried out by the supervisor of the mine, and the unsafe behavior is immediately stopped and corrected;
3. Supervisory observation: the business security functional department supervises the focus of safe behavior, the key to safe behavior operation, the process of safe behavior operation, supervises and inspects underground, uses the hidden danger investigation system to support mobile phones, will be unsafe behavior, illegal operation, illegal operation, and immediately stop, correct, designate and improve operating procedures and operating procedures; use the Internet to record various unsafe behaviors, spread to QQ groups and WeChat groups of various units, widely learn accident lessons and educate the majority of employees,
4. Autonomous observation of district sections: the quality of safety behavior, the quality of execution, directly related to the life safety of employees, highlight the unit's independent management, find out weak links, key details, focus on the safety behavior of "people", and the safety production standardization of key "machines, things, laws and rings". Observe the process, details and links of employee safety behavior, safe operation behavior, safe operation behavior, find unsafe behavior, habitual illegal operation, immediately stop and correct, and do ideological and political work;
5. Team autonomous observation: the team leader should observe the safety behavior of the team, pay attention to the timely discovery of unsafe behavior, stop the operation in time, correct it in time, and do things correctly;
6. Full care observation: everyone is a safety officer, everyone is a safe behavior manager, safety partners should observe each other's safety behavior, and timely remind, correct and correct things when unsafe behavior is found.
(4) Precautions for Internet + behavior observation
1. Observe the safety confirmation content of the finger before the class meeting, the collective ascension into the well, the handover shift, before the start of the work, and before the operation;
2. Increase vigilance and pay attention to any unsafe behavior when entering the work area;
3. Maintain impartiality and observe all stages of the work;
4. Observe with all the senses (sight, hearing, smell and touch);
5.Observe and think about communication and find the root cause of the problem and the way to improve;
6. Praise good performance;
7. Let the observed person retain good behavior and know the bad behavior.
Second, implement behavior observation to prevent microaggressions
(1) Internet + information collection methods
Each observation team holds a mobile phone for hidden danger investigation, so as to investigate, see, listen, and ask, comprehensively observe the behavior of key posts, and do a good job of observation in a targeted manner. When there are new situations and new changes such as key and key points, the professional deputy mine director follows the first class, the deputy general manager follows the second class, and the head of the functional department follows the third class.
1. Check: Consult relevant documents, standards, statements, records, management systems, emergency procedures, work procedures, organizational structures and other materials.
2. Look: on-site inspection of equipment safety standards, equipment operation, signs, rules and regulations, complete tools, equipment (facilities) equipped, check whether employees operate in accordance with the requirements of safety standards, materials, laws, environment, management rigid implementation in place.
3. Listen: Listen to the person in charge of on-site safety introduce the job description code of conduct, procedural operation, implementation in place and suggestions for improvement.
4. Q: Talk to the on-site employee or the person in charge of safety, ask about the on-site operation management and "must know", the safety awareness of the employee, the safety responsibility of the employee, the on-site safety management measures and emergency procedures.
5. Comprehensive observation of behavior in key positions:
Behavior observation implements professional organization and hierarchical responsibility, and employees are responsible for the behavior observation of the post, and report the behavior observation to the team leader.
The team leader is responsible for organizing the behavior observation work within the scope of the team, and reports the behavior observation to the duty personnel of the district section on the same day.
The administrative director of the district section is responsible for organizing the behavior observation work within the scope of the unit and recording the concept of safe behavior.
Mine-level and functional departments are responsible for supervising, inspecting, guiding, and supervising the implementation of the behavior observation work of the business security district section.
All levels can not receive behavior safety collection, the well must use the hidden danger investigation system to support the mobile phone, record various ways and methods, upload each layer group, educate the majority of employees, and enhance safety awareness.
(2) Six-step method of behavior observation and communication
1. Behavioral observation and communication is based on a six-step approach that includes:
- Observation. Observe employee behavior on site, decide how to approach employees, and safely stop unsafe behavior;
- Praise. Praise employees for their safe behavior;
- Discussion. Discuss observed unsafe behaviors, status, and possible consequences with employees, and encourage employees to discuss safer ways of working;
- Communication. Agree with employees on how to work safely and obtain their commitments;
- Inspiration. Guide employees to discuss other safety issues at the workplace;
- Thanks. Thank you for the cooperation of the employees.
2. The requirements of the six-step method of behavior observation and communication, including:
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(3) Write program books and design observation tables
According to the planned content of behavior observation, the team leader is responsible for arranging technical personnel, compiling the "behavior observation" program book, and implementing all members participating in the observation, while designing the observation table, tracking and realism, and handing it over to the unit duty room (mine-level observation group is handed over to the information station) after the pit is raised. Behavior observation and communication focuses on observing and discussing employee behavior at the workplace and its possible consequences. Safety observation identifies both unsafe and safe behaviors. All unsafe behaviors and states observed should be acted upon immediately, alerted, assisted in correcting, or otherwise, permission and acquiescence to unsafe behaviors and states.
Training of observers. After the plan is formulated, the team leader is responsible for conducting training on the required knowledge and must-know training for the members participating in the behavior observation with the main content of the procedures and related professional knowledge to improve the quality of the behavior observation.
(4) Organize implementation as planned
Each unit should formulate a behavior observation and communication plan, and behavior observation and communication should cover all areas and shifts, and cover different working periods, such as the second half of the middle shift, the second half of the night shift and holiday work. The team leader is responsible for leading the whole process of tracking and observing, focusing on reminding and assisting in correcting unsafe behavior. Combined with the investigation of hidden dangers of the four-level accident, the "six certainties" management, the procedural management of the follow-up, and the walk-around management, according to the observation of the post operating procedures and operating procedures, the risk evaluation information is obtained, the focus is confirmed, the decision is decided from where to observe, the in-depth on-site monitoring and follow-up, and the whole process, all-round, all-weather observation of the scene is actual instead of intuitive reaction. The team leader is responsible for organizing and holding a communication meeting attended by observers, observed personnel, followers, duty, etc., summarizing the behavior observation, communicating unsafe behaviors and habitual violations, and clarifying the correct operating procedures and methods. Through communication, a consensus of "unifying thinking, recognizing errors, correcting unsafe behaviors, and developing good work habits" is formed.
(5) Internet + behavior observation system
1. Have a realistic copy of the whole process and record it on the Internet;
2. The whole process of pre-shift meeting, production process and union union is recorded;
3. Stop and correct the bad habitual actions on the spot, sign it in person, and broadcast it on the Internet;
4. Collective ascent into the well;
5. The implementation of the "one certificate, four cards" is in place and effective management law;
6. The person who collects the content of the unsafe behavior and the dangerous action of the union writes out the oath of commitment, calculates the accident prevention indicators, and archives 1 copy of the oath commitment unit (will be read out before the class);
7. Performance evaluation of behavior observation;
8. Strict assessment, and joint salaries and rewards for personnel related to behavior observation.
(6) Review, deviation, and reporting
1. Audit. Behavior observation and communication management are regarded as an important part of the comprehensive safety performance review, and when necessary, special audits can be organized for behavior observation and communication management.
2. Deviation. Deviations that occur when each unit formulates its own behavior observation and communication management procedures in accordance with these Opinions shall be reported to the competent mine manager for approval; deviations that occur during the implementation of the behavior observation and communication management procedures shall be reported to the competent mine manager for approval. Deviations shall be recorded in writing and shall include the relevant facts in support of the reasons for deviation. Each authorization deviation cannot exceed one year.
3. Reporting. Participants in the observation should do a good job of on-site investigation data, timely remind and correct unsafe behaviors and habitual violations, analyze the hazards, and record them. Each person writes a behavior observation report at least once a month, and then the team leader (behavior observation group at or above the district section level) arranges for someone to write a comprehensive report on behavior observation of the group and submit it to the safety management department before the end of the month, and the report focuses on summarizing unsafe behavior and measures to correct unsafe behavior.
Implementation Effect:
The implementation of Internet + behavior observation has effectively curbed various accidents, improved employee safety awareness, advanced prevention and prevention of accidents, and solved and established a method of pre-control system. In 2017, according to the reduction of 5 work injuries, the average direct loss of one accident was 50,000 yuan, and the loss of 5 work accidents was about 250,000 yuan; the serious "three violations" were reduced by 20 cases, each loss was 0.5 million yuan, and the cumulative loss was 100,000 yuan; the general "three violations" were reduced by 100 cases, calculated at 0.05 million yuan per period, counting 50,000 yuan; non-injury accidents were reduced by 20 cases, calculated by 10,000 yuan per period, counting 200,000 yuan; four items, a total reduction of direct losses of 600,000 yuan.
appendix:
Internet + Behavior Observation Realistic Record Sheet
Observation Position: Observation Date and Shift: Observer (Signature):
| Category | person | thing | machine | law | ring | tube | quality |
| item eye | Mental state ○; fatigue level ○; familiarity with procedures and measures ○; mastery of the job operation skills ○; must know must know ○; post operating procedures and standards ○; implementation of the safety partner system ○; certification ○; other | Material stacking specifications, in line with the requirements ○; materials qualified ○; tools in line with the standard, complete ○; rails, turnouts, minecarts, etc. in line with the standard ○; labor protection appliances are normally equipped ○; other | Machinery and equipment within the jurisdiction operate normally; all kinds of protection are complete and effective, intact; various safety implementations are complete and effective; others | "One certificate and four cards", risk pre-control, security confirmation, hidden danger investigation, operating procedures and other management methods, systems in place, effective, no loopholes ○; others | Solid support, solid top support, in line with the standard ○; the work site environment meets the standard, no hidden dangers ○; the operating post environment meets the standard, no hidden danger ○; equipment and facilities operate normally ○; other | Management to achieve "deep, strict, fine, real, full" ○; "human, machine, material, law, ring" control in place ○; other | There are no hidden dangers at the work site; the quality of the work site meets the standard ○; other |
| depict state and divide divide | Watcher | Description of the behavior or state of insecurity and analysis of potential risks | |||||
| Attend a pre-shift meeting (hours) → arrive at the work place (hours) → join the receiving union (hours) | 1、 | ||||||
| 2、 | |||||||
| 3、 | |||||||
| 4、 | |||||||
| 5、 | |||||||
| Proper operation of the procedure | |||||||
| Persons reminded and assisted in correcting (signed) | Appreciated person (signed) | ||||||
