A few days ago, the Autogate Network released the March 2022 Auto Complaint Index. In March this year, the overall complaint index of auto door network SUV models reached 1171.4, up 104.40% from the previous month. This month, nine models in the SUV complaint index TOP10 are all up, of which the BMW X3, which has the largest increase, reached 2205.56%, ranking second in the list. Only one SUV complaint index declined this month, the Volvo XC60.
The following is a specific analysis of the TOP10 models of the SUV Complaint Index for March 2022.
1st Place: EX3 Kung Fu Cattle Complaint Index: 312
Typical failure: Failure to deliver the car on time
Auto quality complaint reviews: In March 2022, ex3 Kung Fu Niu complaint index was 312, and the complaint index rose nearly 2 times month-on-month. The main factor in ex3 kung fu cattle complaints is that they cannot deliver the car on time, and this problem also directly sends ex3 kung fu cattle to the top position. In response to the frequent outbreak of the problem of non-delivery, the official has not given a clear reply at present.
2nd place: BMW X3 Complaint Index: 186.75
Typical fault: The configuration of the actual car is inconsistent with the official announcement
Car quality complaint comments: In March 2022, the BMW X3 complaint index was 186.75, up 2205.56% month-on-month, becoming the car with the largest increase in all models. The main problem with the complaint of the car is that the actual car configuration does not match the official announcement. According to the feedback of car owners, the 2020-2021 X3 supporting the car machine system lacks the functions such as remote upgrade and voice control described in the owner's manual, and deliberately conceals defects when selling vehicles.
3rd place: Tiguan L Complaint Index: 175.95
Typical failure: Clogged particle trap
Auto quality complaint reviews: In March 2022, the Tiguan L complaint index was 175.95, an upward trend from the previous month. The most criticized problem of Tiguan L by car owners is still the blockage of particle traps, which involves more annual models. However, it is worth noting that Tiguan L is an evergreen tree in SUV sales, combined with a large market ownership, Tiguan L is not high in the same type of vehicle of the same class, the complaint index is not high.
4th place: Tiggo 8 Complaint Index: 136.95
Typical fault: large blind spot of headlights
Auto quality complaint reviews: In March 2022, the Tiggo 8 complaint index was 136.95, a small increase from the previous month. The problem that Tiggo 8 is most complained about by car owners is still the large blind spot of the headlights. Many car owners said that the Tiggo 8 headlight blind area is large, which not only affects the driving experience but also has serious safety risks. However, Chery officials said that the owner needs to pay 2800 yuan to replace the headlights.
Fifth place: Song PLUS complaint index: 173.7
Typical faults: failure to deliver the car on time, video and audio system failure
Automotive quality complaint reviews: March 2022 Song PLUS complaint index of 173.7, a sharp increase of 263.39% month-on-month. The inability to deliver the car on time has become the "happiness trouble" of Song PLUS, but this problem is also the main problem faced by all new energy vehicles, and has become a common disease of new energy vehicles. At the same time, there are also a small number of car owners feedback that Song PLUS has a video and audio system failure problem.
Sixth place: RAV4 Rongfang Complaint Index: 61.5
Typical fault: Engine oil emulsification/increase
Automotive quality complaint comments: In March 2022, the RAV4 complaint index was 61.5, up 10% month-on-month. According to the feedback of the owner, the car has the problem of increasing the emulsification of the engine oil, and many car owners have this problem, so it is suspected that the problem is a common disease of the car. However, it is worth noting that the problem of oil emulsification is mostly in the low temperature areas of the north.
Seventh place: Song PLUS New Energy Complaint Index: 55.8
Automotive Quality Complaint Review: March 2022 Song PLUS Complaint Index 55.8. The same problem as Song PLUS is that it is because the inability to deliver the car on time has caused some trouble to the prospective owners. At present, in the environment of "lack of core", the inability to deliver the car on time has become a common problem in the field of new energy vehicles.
8th place: Tiggo 8PLUS Complaint Index: 54.7
Typical faults: engine noise, body rust
Auto quality complaint review: Tiggo 8PLUS complaint index of 54.7 in March 2022, although the Tiggo 8PLUS complaint index this month is not high, but it is still up by 30% month-on-month. The main reason for the complaint is the problem of abnormal engine noise. In addition, the problem of body rust has also been complained about by car owners. Both types of problems focus on the 2021 new model.
9th place: Volvo XC60 complaint index: 51.6
Typical fault: Reduced load compartment sensing function
Car quality complaint review: The Volvo XC60 complaint index of 51.6 in March 2022 is the only model in this month's SUV complaint index TOP10 to decline in the complaint index. According to the feedback of the owner, when booking the car and test driving, the Volvo sales staff mentioned the function of sensing the tailgate, including the prompt on the manual. In the electronic user manual, Volvo explicitly mentions that "the tailgate can be opened and closed by moving the foot under the rear bumper, making it easier for you to operate when occupied by both hands." If the vehicle is equipped with keyless locking and unlocking, the tailgate can be unlocked by moving the foot". However, the car mentioned by the owner is missing this function, which is inconsistent with the situation shown in the user manual. It is understood that the reason for the complaint about the reduction of the induction trunk may be related to the "lack of core".
10th Place: Haval H6 Complaint Index: 43.4
Typical faults: the car and machine system is not updated, and the steering system is abnormal
Automotive quality complaint reviews: The Haval H6 complaint index in March 2022 was only 43.4, but it is still a big increase from the previous month. Complaint information shows that the recent haval H6 model new car pre-installed 4014 system version, while the old owner has not received any new version of the system push, the official does not have any push plan, most of the owners still stay in the 4007, 4009, 4011 and other versions, seriously different treatment. The problem was strongly dissatisfied by the old car owners. In addition, the steering system noise has been complained about by a small number of car owners.