Tech Planet March 12 news, in response to the recent network to use the car App to clear the user account and other issues, easy to use the car issued a statement in response to say that it is inconsistent with the facts.
Yito car said, "Only after the user transfers to the compensation account, the platform can calculate the user's rights and interests, so as to solve the problem of user rights and interests, and there is no direct clearance of the user account." ”
For users to put forward customer service response is not timely and other issues, easy to use the car said that there are indeed such situations, failed to solve the user problems in time, will increase customer service manpower investment.
Previously, according to media reports, Yidao Car has received more than 1,600 complaints on the black cat complaint platform, and nearly 30,000 people have applied for cash withdrawals, but its official response rate is only 17%. Some consumers said that the taxi was forced to collect advance payment, and there was no refund channel, and there was no way to refund the car; there was also a consumer who said that they encountered the recharge amount that could not be refunded, or even cleared to zero.