Huayang Road Street closely follows the "digital transformation of the city", actively promotes the transformation of "traditional rescue" to "smart rescue", and improves the accuracy, adequacy and balance of the assistance work.
Relying on the big data platform of "Community Cloud", we will expand the extended services of "Community Cloud" in the field of social assistance. At the same time, through the "Comprehensive Assessment System for the Relief Needs of the Needy Masses in Changning District", timely analysis and judgment, the use of people's livelihood big data to identify the "silent minority", for the accurate investigation and evaluation and differentiated rescue services to improve the quality of empowerment.
In order to further establish and improve the offline "community rescue consultant" work, Huayang Road Street actively builds a social assistance service model of "material + service" superposition, "basic rescue service + professional personalized service" supplementation, "government-led + social participation" convergence, and the three major mechanisms enhance the work level of social assistance at the community level, and realize the companionship, long-term and whole-process assistance to families in need.
I. Promote a precise service mechanism that combines basic rescue services with professional personalized services
In order to timely discover the root causes of the plight of social assistance recipients, on the basis of providing basic assistance services, and quickly and effectively docking social assistance service resources, Huayang Road Street and Shanghai Shenai Social Work Development Center (hereinafter referred to as "Shenai") opened a "Yangyi Gas Station" service point in huayang Road Street Community Affairs Acceptance Center. The service point is settled by Shenai professional community rescue consultants, through the "consulting" chat to timely discover the needs of the people in difficulty, the first time to link social assistance resources to the service object, to achieve the social resources and community assistance "zero distance" integration of the rescue model.
On the day of its establishment, the "Yangyi Gas Station" received consultations from three people in need and successfully linked respite services and labor substitution services for one of the families. The "Yangyi Gas Station" is open every Thursday from 2:00 to 4:00 p.m., and the main group of people is the "four circles of families", including low-income families, low-income families, expenditure-based poor families and families with special difficulties. People in difficulty can make an appointment through the "Community Cloud" to provide personalized services such as psychological counseling, disability integration, and career planning at the "Yangyi Gas Station" service point.
II. Establish an active service mechanism for the mutual communication between community assistance consultants and social assistance work
In order to make the community assistance consultant fully understand the social assistance work, so that the community assistance consultant service truly becomes a necessary part of the social assistance work, Huayang Road Street has established a regular meeting system for the work of community assistance consultants, and organized the social assistance consultant team of the street, the professional social worker of the third-party social work agency, the community assistance consultant volunteer and other community assistance consultant teams to hold social assistance special meetings every month to jointly learn social assistance policies, study the plight factors of social assistance objects, and coordinate the solution of the needs of social assistance objects. Recently, Huayang Road Street held a "regular meeting on social assistance", and the street medical assistance commissioner, Shen Ai social worker, and some community assistance consultant volunteers studied the medical assistance process and the allocation of social assistance resources. The establishment of the regular meeting system for community rescue consultants is conducive to improving the professional service capabilities of the community assistance consultant team and helping to provide "customized" intimate services for the people in need.
Third, establish a direct service mechanism for comprehensive needs assessment and active intervention of services
Through the judgment of the type and degree of distress of the service label of the community cloud and the comprehensive assessment system of the relief needs of the people in need, Huayang Road Street regularly and actively screens the difficult groups, initiates social work intervention for individuals or families with higher difficulties or critical situations, and actively links resources to them to carry out social assistance services.
At the same time, Huayang Road Street gives full play to the role of volunteers of the Elderly Association, and through the training of rescue policies and the "community cloud" operation method "hand-in-hand" teaching, the members of the community elderly association have become social assistance volunteers who are active in the community, can actively find the people in difficulty, and take the initiative to send rescue policies and rescue resources.