Hello everyone, I'm an e-commerce candy
The merchants of the Douyin small shop are most afraid of the customer's request for returns, because we are no source of goods merchants, all the goods in the small shop are collected in the whole network, customers place orders in the small shop, we go to the upper home of the goods to take the list, and the goods are shipped to the customer.
Therefore, once the customer chooses to return the goods, if we handle it improperly, it is easy to lose the goods and deduct points from the platform.
So what should the merchant do to ensure that after the customer returns the goods, the experience points of the small shop are not deducted?
Today, Candy will tell you a way to avoid deducting points
We know that when a customer applies for a return, it is generally divided into three situations.
First, the goods have not been shipped
This is very easy to deal with, that is to say, after the customer consumes impulsively, we have not yet gone to the home to shoot the order, which can directly agree to the customer's return requirements, and the platform will not deduct points.
Second, the goods in the process of transportation
Commodities in the transportation process customer has not received the goods, they chose to return, in this case we have to apply for a return refund to the home of the goods in time, after the consent of the home, we directly let the customer choose to refuse the visa, the original address can return. After the goods are received by the owner, they will be refunded to us, and we can return them to the customer.
Third, the customer requests to return the goods after receiving the goods
This situation is more serious, and generally this situation occurs mostly because the customer's expectations for the product are too high, resulting in a huge psychological gap.
At this time, when customers communicate with us, the general tone, attitude will not be particularly friendly, we have to try to appease customers, if the customer does not ask for a return refund, you can send a five yuan, ten yuan red envelope to appease the customer.
If the customer attitude is very tough, must return, at this time we go to the upper home of the goods to apply for returns, the upper home will give you a return address, the address sent to the customer, at this time you have to guide the customer, choose not to want, more than the reason for the return is that there is freight insurance.
Customers in order to apply for freight insurance will choose this reason for return, so that we will not deduct the experience points of our small store, to know that a quality rate return is equivalent to ten bad reviews, so we must not let customers choose the return application of the quality of the goods.
The above is how we solve the problem when we encounter a customer requesting a return
Let's talk about the new store on the candy side, the new store on the candy side is generally about three to five days out of the order, about three weeks of stable orders, the new store single store monthly income in 3000 to 10000 +, except for the burst order. ——(Gong-Zhong-Hao: E-commerce Candy)
I am an e-commerce candy, a post-90s who has done 6 years of non-sourcing e-commerce, who has done a treasure before, a certain east without supply, currently focuses on the vibrato small shop without supply, and now operates more than 80 small shops, and some new stores are in preparation.
Finally, Candy still wants to remind everyone of professional things, and we must consult professional teachers in order to avoid detours.
Thank you all for watching.