#Xi'an# Netizen complaint: Shaanxi Chateau Star River Hotel arbitrarily increased prices, and the service attitude is bad. Our family initially purchased a set of 599 on the hotel platform, including two large and one small hot spring and dinner packages at the Star River Hotel, and the package stated that the housing needs to be added to 100 yuan. But in the third year of junior high school, when we went to use it, we did not have a house, but insisted that we add 100 yuan, and the attitude was very poor, without giving any explanation, nor did we inform in advance that we needed to add money before using it. Later when we left the hotel to the front desk complaints about related problems, after a day or two, a female manager surnamed Song called over, the communication language was disgusting, open mouth is a problem to 12315 complaints about us ah, the big New Year's we complain that you do not deal with, open mouth is to report, then you give me back this phone meaning what is the significance? A hotel manager is this attitude, not to mention the staff, this kind of hotel does not deserve to be called a star hotel! #西安头条 #
