In order to thoroughly implement the policy of the Party Central Committee and the State Council on fee reduction and profit concessions, strictly implement the fee reduction measures of the Chinese Bank, the Banking and Insurance Regulatory Commission, the National Development and Reform Commission, and the State Administration of Market Regulation, and actively respond to industry initiatives, the Postal Savings Bank of China has conscientiously carried out the implementation of the policy of reducing the fees paid by small and micro enterprises, individual industrial and commercial households, and THE cash withdrawal fees for ATM interbanks, strengthened overall planning and organizational guarantees, increased the intensity of fee reduction and profit reduction, and introduced a series of fee reduction measures to effectively reduce the comprehensive financial costs of small and micro enterprises and effectively help small and micro enterprises to alleviate their worries and bailouts.
A series of measures have been introduced to increase the intensity of fee reduction and profit reduction
Postal Savings Bank has launched preferential measures to reduce payment fees in a number of services, including bank account management, bill business, domestic public transfer remittance, electronic banking, bank card card acquisition, ATM inter-bank cash withdrawal, etc., effectively reducing operating costs for small and micro enterprises. While strictly implementing the relevant fee reduction requirements, Postal Savings Bank has independently expanded the scope of preferential policies, launched a number of special reduction measures such as "corporate customers are exempt from cheque handling fees", "small and micro enterprises and individual industrial and commercial households are 50% off the handling fees of inquiry letters", "individual customers are exempt from domestic debit card ATM cash withdrawal fees", etc., to increase the reduction and reduction of service charges and actively benefit enterprises and the people.
Adhere to the should be reduced to the end of the reduction to effectively protect the rights and interests of customers
Postal Savings Bank adheres to the principle of "should be reduced, should be exempted", in strict accordance with the Ministry of Industry and Information Technology small and micro enterprise classification standards to carry out the classification of corporate customers, for the public customers that can not be accurately defined, in the principle of more favorable to customers, all in accordance with the small and micro enterprises and individual industrial and commercial households of the reduction standard implementation, the payment fee reduction policy is implemented to the letter, effectively protect the rights and interests of customers. By the end of 2021, Postal Savings Bank has reduced the payment fee by 100 million yuan for small and micro enterprises and individual industrial and commercial households, and reduced the atm inter-bank cash withdrawal fee by 120 million yuan for individual customers.
Actively carry out publicity to fully protect customers' right to know
Postal Savings Bank has carried out fee reduction policy publicity on a regular basis through the form of "offline + online". Offline, by looping the fee reduction slogan on the LED screen of the door lintel, placing promotional folding pages and posters in the business hall, posting announcements, and visiting parks, enterprises and business circles for on-site publicity, etc., the customer reach effect is enhanced. Online, through the official website, WeChat public account, Weibo and other channels to expand the coverage of publicity, so that more small and micro enterprises, individual industrial and commercial households and other market entities know and enjoy the fee reduction policy.
At the same time, the Postal Savings Bank strengthened personnel training, organized online training courses, and participated in more than 140,000 people; institutions at all levels actively carried out transfer training, and organized branch staff to use the morning meeting and evening meeting time to learn the fee reduction policy, so as to accurately respond to customer inquiries, fully fulfill the obligation of customer notification, and continuously improve the level of customer service.
In the next step, Postal Savings Bank will actively fulfill the responsibilities of state-owned large banks, continue to conscientiously implement the requirements of the policy of reducing fees and making profits, increase the efforts to benefit enterprises and the people, help small and micro enterprises move forward lightly, and promote the high-quality development of the real economy.