The 2021 CACSI list is released Haval strength to win four firsts!

On October 12, 2021, the evaluation results of the "China Automotive Industry User Satisfaction Index (CACSI)" sponsored by the China Association for Quality and other authoritative institutions were officially announced. The Haval brand under the Great Wall came out on top with its outstanding performance, and won the first crown of its own brand "after-sales service satisfaction" and "sales service satisfaction" with excellent results of 76 points and 78 points, respectively.

At the same time, Haval has 6 SUVs on the model satisfaction list.

Among them, Haval H6, Haval H9, Haval M6, haval big dog are in their respective market segments to win the championship. The Haval H6, which won the first satisfaction of the 100,000-150,000 compact SUV subdivision list this year, has won the championship of CACSI for 7 consecutive years, and the hard power and service reputation of "National God Car" have once again been fully recognized by the market and users.

In the model satisfaction list, the Haval M6 won the first place in the compact SUV segment of 70,000 and below, and the Haval H9 and Haval Big Dog won the hardcore SUV and the 2021 market attention SUV segment list respectively. The Haval F7 and Haval First Love also won 100,000-150,000 compact SUVs, respectively, and the ninth and third in the market-focused SUV segment in 2021. CACSI satisfaction rating Haval dominates the list, fully demonstrating the strong strength and reputation influence of China's SUV global leader.

For a long time, the CACSI Awards have been called "touchstones of automotive quality" and are also known as the TOP Awards of China's automotive quality industry. With scientific authority, it has gradually become an important reference for automobile companies and automobile users to judge automobile quality and service. Each year's evaluation results and index lists are the results of an in-depth survey of automobile consumers and the satisfaction of users. These evaluation data can not only reflect the real feedback of Chinese auto users, but also provide an effective reference for auto production enterprises to improve product quality and service levels and enhance brand power.

Provide vehicle life cycle services with user-centric

The "National God Car" Haval H6 has always been user-centric, maximizing its leading advantages in research and development, technology, design and other fields, and creating products that meet the tonality of Chinese car users and meet the needs of various consumer cars. During this decade, Haval H6 captures the changes and development trends of consumer behavior with a keen sense of market smell, closely connects products and services, and insists on providing users with service guarantees for the whole life cycle of cars from car selection, car purchase, car use, car maintenance to car replacement.

Attach importance to service quality to create a brand with temperature

Winning the fourth place in the CACSI user satisfaction list not only highlights Haval's continuous product strength, but also bears witness to Haval's consistent service quality. As early as 2011, the Haval brand took the lead in carrying out the "decisive terminal project" with the improvement of service operation quality as the core, the reform and innovation as the direction, and the five major elements of people, cars, stores, customers and departments. In the past ten years, in the process of establishing a service brand, Haval has established a work evaluation standard centered on "customer satisfaction", and gradually built a unique brand service system by stimulating the independent innovation thinking of dealers, improving the quality of services, channels, networks and terminal images.

As an important part of the brand's development, after-sales service quality and customer satisfaction have always been the focus of the Haval brand. It is the continuous improvement of the network layout, the continuous strengthening of service capabilities and the continuous innovation of service initiatives that have created the achievements of the Haval brand in the service field.

Today, Haval's sales and service network covers the whole country, with steady operation, standardized management, and service standards have become the industry benchmark within its own brands. For Haval itself, attaching importance to service quality also means that the Haval brand is mature from product to marketing to service.

Under the premise of ensuring the quality of terminal services, in order to continuously improve user satisfaction, Haval has successively launched Haval Service Festival activities to reward users with comprehensive and rich services and benefits. In addition, Haval Zhijia also ushered in the third anniversary, in order to give back the support and love of consumers, also launched a number of surprise benefits, which will further refresh the user's understanding of the brand, so that car owners feel Haval's sincere service and wholehearted care.

Write at the end:

If product quality is the upward "hard power" of car companies, after-sales service quality and customer satisfaction are essential "soft power". All along, haval brand has always been adhering to the "user-centric" concept, adhere to the user's thoughts, solve the user's confusion, for the user's needs, ahead of customer needs, and constantly improve after-sales satisfaction and sense of belonging, has achieved global sales of more than 7 million dazzling results. It is thanks to the rich product system and excellent after-sales service and excellent marketing capabilities that the Haval brand can achieve rapid and stable development in the Chinese market.

As a blockbuster model of the Haval brand, haval H6 is even more up to expectations, with deep research and development strength, practice user thinking, focus on creating high-quality and high-service products for global users. The 99-month consecutive sales crown and the first CACSI user satisfaction for 7 consecutive years are not only the market and consumers' high affirmation of the strength and service quality of Haval H6 products, but also the answer sheet submitted by "National God Car" to 3.6 million+ loyal car owners around the world.