Management Ability Improvement 212: Eighteen modern management awareness necessary for excellent managers

Author: Ji Guoguang Management Horizon

Summary: The value of managers is not just to report problems, but to solve them. Only by solving problems can we create value. Many problems are not that we cannot find and solve, but mainly that our mindset and ability limit us. Therefore, we need to change our mindset, we may wish to learn reverse thinking; we need to strengthen learning, keep pace with the times, master some problem management tools, and constantly improve the ability to find problems, express problems, analyze problems and solve problems.

1. Changing concepts and enhancing awareness is the basic premise for promoting continuous improvement

Many things and things, it's not that we don't want to do it, it's that we don't realize it; it's not that we can't do it, it's that we don't realize it; it's not that we can't do it, it's that we don't realize it; it's not that we don't do it; it's that we don't have it; it's that we don't do it; it's that we don't do it; it's that we don't do it; it's that we don't do it; it's that we don't do it; it's that we don't do it; it's that we don't have it; it's that we don't do it; it's that we don't have it; it's that we don't do it; it's that we don't do it; it's that we don't do it; it's that we don't do it; it's that we don't do What kind of consciousness there is, what kind of behavior there is. Without quality awareness, it is impossible to pay attention to quality; without capital awareness, you cannot engage in capital operation; without problem awareness, you cannot have improved behavior; without health awareness, it is difficult to develop hygiene habits. Many people do not succeed, not because they have no ability or opportunities, but because they do not realize it. An unconscious person, even if you have the ability, can not play; an aware person, even if not capable, will cultivate ability, and can cultivate the right, superior ability, and use the ability in the right place, time. Therefore, we believe that a good manager must first cultivate a good sense of modern management.

2. The modern management awareness that excellent managers must have

Good managers must have the following modern management awareness:

2.1 Sense of purpose.

Management is the process of establishing goals and achieving goals. Therefore, the manager's goal awareness is its primary consciousness, and the goal management ability is its primary ability. A manager without goals must be a confused and failed manager. An effective manager must be very clear about organizational goals and know how to work hard to achieve organizational goals, he (she) is a person with a strong sense of purpose, is a person who does not give up until he or she reaches the goal. Only the goal is the eternal driving force for continuous improvement.

2.2 Quality Awareness.

We often emphasize: there is a goal to have a direction, only to have motivation, to have success. But to succeed, we must pay attention to quality and grasp quality. Products without quality are the biggest waste, work without quality is the biggest failure, and life without quality is a failed life. Quality is the "root" of enterprise survival and the "foot" of development. Quality is also the "root" of each manager's body and the "foot" of growth. Therefore, firmly establishing a correct modern quality awareness and improving quality assurance capabilities is the "self-cultivation" that every manager must do well.

2.3 Problem Awareness.

At the heart of quality is meeting needs, but we can't always be "meeting needs" exactly. So problems are always present for every business, and the value of managers should not be the people who report problems, but the people who solve them. A manager who cannot solve the problem loses the value of his existence. The value of a manager is reflected in how much you can solve problems, most of the time. Therefore, managers must have problem awareness and problem-solving skills. Management is the process of establishing goals and achieving goals, and at the same time it is a process of constantly facing, discovering, analyzing and solving problems.

2.4 Improving Awareness.

To solve a problem is to improve. Therefore, only by improving can management create value. Problems are always there, and improvements never end. Improvement should be the eternal goal of our management.

2.5 Sense of innovation.

To improve to the limit is to innovate. There are no limits to innovation. To push the limits, you need innovation. Improvement to innovation is a process from quantitative change to qualitative change. Improvement is the premise of innovation, and innovation is a breakthrough in improvement. Managers need to constantly surpass themselves, challenge the limits, and move towards zero defects, zero waste, and zero failures, and they need to constantly promote qualitative changes from improvement to innovation.

2.6 Learning Awareness.

To improve and innovate, it is necessary to continuously study, improve quality, change concepts, and enhance awareness. The 21st century is the era of the knowledge economy. The competitiveness of a business is to learn better, more, and faster than its competitors. One of a manager's core competencies is his ability to learn, how to learn better, more, faster than others.

2.7 Executive Awareness.

Only when we apply what we have learned can we have practical results. No matter how good the strategy, no matter how good the system, no matter how good the training, no matter how good the learning, if it cannot be transformed into execution, it will all be in vain and will face failure. Awareness of execution and improvement of execution ability this is a basic requirement for every manager. We say that "execution, decisiveness" comes from this. Wang Yangming's psychology particularly emphasizes "the unity of knowledge and action," and he advocated: Knowing must be done, and doing must have knowledge, "knowing is the idea of doing, and doing is the kung fu of knowing." "Knowing is not doing, just not knowing."

2.8 Process awareness.

Effective execution, effective management, must be based on process. Every manager must pay attention to the process and grasp the process well. Therefore, the process is a cornerstone of business management, and managers should not ignore the process at any time and anywhere. Ensure the goal through the process method, solve the problem through the process method, and advance the work through the process method.

2.9 Standards Awareness.

An efficient process that requires importing standardization. Standards are the basis of management, the elements of control. Without standardization, there is no specialization, no high quality, no high efficiency, and no order of management.

2.10 Team Awareness.

Through standardization, we not only have to obtain high quality, high efficiency, but more importantly, we can form a team. Team operation is the "only way" for enterprises to win. A manager leaves the team and will achieve nothing. A good manager must be his "builder", "driver" and "leader" of the team.

2.11 Communication Awareness.

Building a high-performing team requires managers to communicate repeatedly, frequently, meticulously, adequately, and effectively. A good manager must first become a master of communication. Many problems of the organization exist, many contradictions accumulate, and many conflicts occur because of the lack of communication or the "cause" of poor communication.

2.12 Balance Awareness.

Balance is the guarantee of the healthy development of an enterprise and a team. One of the important goals of communication is to achieve dynamic balance. To ensure human health, it is necessary to achieve nutritional balance, dynamic and static balance and psychological balance. The enterprise or team, like the human body, is also a living organism, and it needs to balance the interests and relationships of different stakeholders in order to develop healthily. Balance is a comprehensive, dynamic balance of history. Managers should be masters of balance.

2.13 Awareness of the use of rights.

Each manager has more or less power in his hands, and is good at using power, so that he is good at management and competent at his own post. A master of the use of power is not to use power, less use of power, is to be able to effectively authorize and decentralize power, is to be able to win without a fight, is to be able to "rule without doing anything." Without authorization, decentralization, and hands-on, it must be an inefficient or even ineffective manager.

2.14 Information Awareness.

Any decision, management, and control requires information. Enterprise information systems include five major aspects. One is external information collection and analysis, the second is record management, the third is report reporting, the fourth is data management, and the fifth is information construction (the use of information technology). Records are the foundation of data management and information construction, and it has three major roles, namely: confirming traceability, providing improvement information, and providing decision-making management basis. Records are the foundation of management. An effective manager must pay attention to documentation.

2.15 Health Awareness.

Only when there is health can there be spirit, only then can there be happiness, only then can there be confidence, and only then can there be a future. Health is "1", wealth, power, family, and status are all zeros after "1". Without the preceding "1", all the zeros after the "1" may lose their meaning. Health includes three aspects: mental health, physical health, and relationship health. Every manager should not only pay attention to their own health, but also pay attention to the health of employees. Employee health care is the biggest benefit of employees and one of the most effective management systems. Health management is an important management content of modern enterprises.

2.16 Environmental awareness.

Protecting the environment is the common mission of mankind. To protect the environment is to protect the future and sustainable development of mankind. And environmental protection, in your every move. Environmental protection must start from me. Such as: sorting and recycling garbage, giving priority to the purchase of green products, using clean energy, using more soap, using less detergents, rejecting disposable products, using fluorine-free refrigerators, and simply decorating houses.

Environmental protection aims at pollution prevention and resource conservation. In the 21st century, the society will have a green revolution with the protection of the environment and the conservation of resources as the core, green design, cleaner production, green products came into being, the 21st century will be the world of green products, who has green products, who may be able to seize the market, whose products do not have green signs, who may be squeezed out of the world market.

Managers need to do a good job in environmental management on the basis of environmental factor identification and risk assessment in their daily work.

2.17 Security Awareness.

As long as there is energy and activity, there is a safety issue. This string cannot be loosened at any time. Safety is a relative concept, and the risk of acceptable damage is safety. Unacceptable risk of damage refers to:

a) Violating the requirements of laws and regulations;

b) Contrary to the organizational policies, objectives and requirements;

c) Exceeds the requirements of general social acceptance (including implicit requirements).

Safety management aims to eliminate hazards and reduce risk. Therefore, safety management needs to be advanced management, the key is foresight, grasp the front and rear, grasp the small and prevent the big, grasp the foresight and regret. Managers need to do a good job in safety management based on the identification of hazard sources. Hazards are potentially unsafe factors that can lead to casualties or material loss accidents. System safety believes that the source of danger in the system is the root cause of the accident, and preventing the accident is to eliminate the source of danger in the control system.

2.18 Win-win awareness.

Win-win is the basic principle of doing things, because only win-win can be long-term and reliable cooperation, in order to win big, long win, become a winner. In social life, people are often reluctant to cooperate and prefer to compete. Psychologists believe that competition is human nature, and cooperation is essentially to gain a competitive advantage with "third parties", which here may refer to other competitors. Social pressures, nature, time and even the latent self. Such as: internal unity and cooperation, unity with the outside; to prevent "clams from competing with each other, fishermen to gain", players join hands to deal with the bookmaker, choose a strong opponent "cooperation", in order to stimulate their unlimited potential. There are three common outcomes of competition:

(1) Both sides become stronger;

(2) One side wins and the other side loses;

(3) Both sides exhaust their original resources and lose both.

Competition, on the one hand, will promote the effective allocation of resources, but excessive competition will also unnecessarily consume resources, if the resources are limited, competition, especially vicious competition, will make resource consumption faster, and eventually lead to a lose-lose situation.

Under certain conditions, resources are relatively limited, cooperation can save resources, it is clear that cooperation is the best choice, there is no permanent single win. Any opponent who tries to protect himself, or proves his existence, will stand up and stop you.

Between cooperation and competition, there is a "third" ideal solution, that is, "win-win". It represents cooperation, the effective use of existing resources for each other, to avoid competition to bring additional consumption, it also represents competition, to win third-party resources.

Creating a win-win situation is the development trend of enterprises, and only when you and your employees are interdependent and cooperate with each other can you benefit from each other.

Win-win has a wide range of practical significance:

(1) Win-win with customers. If you harm the interests of customers and cannot bring more benefits to customers than other opponents, they will not support you for a long time and buy your products or services. Companies that cheat customers will not survive in the market for long; companies that cannot provide customers with more and better companies than competitors will be defeated by their opponents.

(2) Win-win with the supplier. It is not wise to unbridledly lower prices on the supply side. When the supplier supplies you, there is no reasonable profit, it will either supply you with shoddy products, or compress the service, or withdraw from cooperation with you in order to adhere to their own quality and credibility. When your "big rear" has gone wrong, it is not too far from the "front" problem.

(3) Win-win with dealers. When all the dealers can't make a profit on your business, the consequence is that you have to carry the product on your back to the streets.

(4) Win-win with competitors. Vicious competition, both sides lose. You can directly cooperate with your opponents to dig deeper into the market space, rather than competing for an existing "scrap", competition is a broad cooperation, you can completely cooperate with your opponents "competitively". A strong opponent can stimulate your creativity and motivate you to run faster, farther, and more able to exercise strong bodies.

2.19 Systems Awareness.

All of the above consciousness is formed in a certain system and determined by the system, and all problems occur and are solved in a certain system and evolve in system constraints. Therefore, we live in a world full of various systems, inseparable from the system, the system is large and small, simple and complex, dynamic and static, and the system is set in the system. Think about it at this moment, there are countless systems in the room you are in. Like the simplest is the mechanical system that you can see, audio, air conditioning, mobile phones, computers, all of these things are the integration of some systems. Each of us is a human body system, and each of us is a complete, living system.

Therefore, in order to better survive and develop in this world, we need to learn to think systematically, adopt a systematic approach, adhere to the principle of integral integration (grasp the whole, scientific decomposition, and high integration), and systematically discover, analyze and solve all the problems we face.

As a good manager, you should try to overcome the following common problems of lack of systematic thinking, namely:

(1) See only the trees, not the forest.

In real life, many managers have a lack of system, that is, everyone feels that there must be a big picture view, but we will find that it is still limited thinking, local thinking, and even derivative of localism.

Everyone is preoccupied with the interests of their own department, or solving their own problems, regardless of the impact that solving your department's problems will have on the interests of other departments and the entire organization.

(2) Look only at the phenomenon, not the essence.

A lot of people think very shallowly.

An entrepreneur said that the biggest problem for young people today is mobile phones, brushing the circle of friends every day.

In fact, our thinking stays at the level of particularly shallow thinking about the event, completely unaware of the trend, pattern, or root cause behind the event, that is, to go with the flow, today by this event to lead the way, tomorrow will pay attention to another hot event, so it is like always a fire captain, pressing the gourd floating scoop.

(3) Look only at the immediate, not the long term.

The attention span of everyone's thinking is getting shorter and shorter, and they don't look at what the problem is caused by or what the future movements are.

There is also a problem that does not consider the interconnection within the system, which is called headache medicine and foot pain medicine.

(4) Only look at the system, not the environment.

Systematic thinking is to see the whole system and the environment in which we live, so that we can see the interconnection rather than a single event, and see the changing form, rather than a fleeting scene.

Systematic thinking must grasp six major angles, as shown in Figure 1.

Figure 1 Six perspectives of systematic thinking

Systematic thinking requires us to learn the thinking method of "looking small with the big", this "big" is the system, the enterprise, the overall situation and even the society, the world, and this "small" is the department, the part and the elements; the system thinking requires us to learn the thinking method of "using the long to see the short", this long is the development strategy, the long goal, the long interest, the short is the short term goal, the immediate interest, the short behavior. Systematic thinking requires us to learn the "from positive to negative" way of thinking, anything has positive and negative, we want to be positive, but the negative comes, inevitable, should be actively prevented, minimize the impact. To look at the negative from the positive is to have a positive attitude to see the problem, should not be negative and negative, nor should it be positive and blindly optimistic. Positive is greater than negative, the advantages outweigh the disadvantages, you can make decisions and make decisions. If positive and negative offsets, they cannot be made; if the negative effect is greater, it cannot be considered at all. System thinking includes four aspects: first, static system thinking, using the system to see the elements of this small, with the overall point of view to see the part, with the perspective of globalization to see the enterprise, look at their own department business; the second is dynamic system thinking, with the length of the system to see the reality of the short, with the development of the vision to see the cause, with a long-term point of view to see the immediate. In other words, managers should acknowledge yesterday, do today, stare at tomorrow, and think about the day after tomorrow; the third is ecological system thinking. Positive and favorable factors and negative and unfavorable factors coexist in one system. Managers should make decisions to seek advantages and avoid disadvantages, weigh trade-offs, and implement decisions when positive is greater than negative, and avoid doing nothing when negative is greater than positive. The fourth is systematic thinking of mentality. Systematic thinking should have a positive attitude, a sunny mentality, and managers should surpass themselves and break the various shackles of innovative thinking.

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