"Taobao shopping for so many years, just Kerun leaked me"
"Left a phone right a phone, bombardment continues"
Recently, a number of Kerun consumers said that the information was leaked
Related news rushed to the hot search list of the same city
Overseas calls defrauded her of nearly 100,000 yuan
On the afternoon of January 21, Ms. A of Changsha, Hunan Province, received a call from a home country that appeared to be overseas, but she did not answer, "I know it may be a scam call." "But the call did not stop, and the next afternoon the call from abroad rang again, and this time Ms. A answered." As soon as I answered the phone, the other party accurately said the order number, my name, and the amount of payment that I had purchased during the double 11 period in 2021. Ms. A said she let her guard down in an instant.
On the phone, the other party claimed to be Alipay customer service, also known as "received a notice from the industry and commerce department, saying that Kerun products were found to be unqualified and needed to compensate 300 yuan according to regulations." After downloading a conference APP and sharing the screen according to the requirements of the other party, "talking for a few minutes, sharing the screen for nearly 4 hours", Ms. A transferred money to the other party several times, "all savings, plus loans, money borrowed from friends, a total loss of 93,000 yuan." ”
Ms. A said that although she later called the police, it was like a dream in retrospect, "These two days can sleep, do not dare to wake up, wake up do not dare to idle, resist looking at the mobile phone, do not dare to answer any phone, even crying do not dare to let the family know." ”
"I'm not alone"
We are all consumers of Kerun
After calming down, Ms. A posted her experience on Weibo, and she soon realized that something was wrong. Similar scams are not only encountered by her, but also date back to January 10 this year, and it seems that everyone has one thing in common, that is, consumers of Taobao Kerun's official flagship store. Many harassed netizens also appeared to speak.
Consumers who were bombarded with scam calls mentioned details like this: "Names, addresses, prices are all said." "Accurately report the delivery address and the purchased goods." "Be able to clearly say when I bought, the store, the price, and even the address where I received the goods."
Ms. Zou of Chengdu received the same scam call. One detail is that the scam phone call did not contact her Taobao account associated with the mobile phone number, but another mobile phone number left on the order.
Everyone has questions: what role does Kerun play in the process of consumer personal information being leaked?
Taobao customer service denied the leak
Kerun's announcement is not recognized by consumers
On January 23, like most other consumers, Ms. Zou also tried to contact the customer service of Taobao Kerun's official flagship store. In the chat history she displayed, the customer service replied that "we will not disclose customer information" and said that "the police have been called for processing and the police are investigating."
Many consumers also asked about the customer service of the Taobao platform. Taobao's official customer service said, "There is no leakage of user order information on Taobao and Tmall platforms." Due to the needs of business scenarios, order information flows through many and complex links, involving many links outside the platform..."
On January 13, Kerun issued an announcement on the official Weibo about the incident, saying that "Kao Kerun will never ask consumers to provide payment account information or guide you to download third-party APP."
But many of the victimized consumers did not agree with the announcement. In their view, the announcement did not respond to everyone's questions, that is, where did the fraudsters get their consumption and personal information, and what is the relationship between the leakage of some sensitive information and Kerun?
Kao Kerun responded: After calling the police, he was cooperating with the investigation
Will give the consumer a saying
Kerun is a brand of Kao, Japan. According to the information, the business license held by Kerun in the official flagship store of Taobao is Shanghai Lianen Shang key Internet Technology Co., Ltd.
On January 26, the reporter contacted Kao China and Shanghai Lianen Shang key Internet Technology Co., Ltd. A staff member who claimed to be in charge of the cosmetics business of Kao Group's corporate public relations contacted reporters.
She said by phone that after the company learned of the incident on January 10, it "reported the case to the police." She said that since then, the company has been cooperating with the police, "what information is needed, we have provided, we want to know which link is the problem." She also said, "Every day we are staring, the police investigation results come out, we will give consumers a statement." ”
With the rapid development of the Internet and the popularization and application of various new technologies, the data on the network has exploded, data leakage incidents have also occurred frequently, and the losses caused are also countless.
Previously, Natura, Brazil's largest cosmetics company, accidentally exposed its customers' personal user information data to the Internet; Sephora also had unauthorized third-party agencies illegally invade the system to steal consumers' account information, including name, birthday, gender, email address, password, and consumers' beauty preferences.
In recent years, with the promulgation of the Cybersecurity Law, the Basic Requirements for Graded Protection of Network Security 2.0, the Data Security Law, and the Personal Information Protection Law, data security has been gradually incorporated into national regulations and industry norms. We expect that the relevant incidents can be resolved as soon as possible, the relevant parties can effectively protect the privacy of consumers, and consumers should pay special attention to when receiving strange phone calls and text messages from unknown numbers, and do not be gullible.
Do you have any similar encounters?
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Source: Red Star News, Shanghai News Broadcasting, Sina Weibo, etc
Edit: Berlin
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