Li Qianyu, a resident of Xihu Road Community in Nanming District, Guiyang City, Guizhou Province, - "This year can be lived steadily" (New Year to the grassroots)

Source: People's Daily

Seeing the staff of Guiyang Municipal Engineering Service Center Daniel Zhang, 62-year-old Li Qianyu recognized it at a glance, "Boy, you have really done a good job!" ”

"Aunt Li, it's almost the New Year, we visit the situation of the newly modified sewer pipes back and forth, and we will deal with any problems immediately!" Daniel Zhang said as he greeted him.

"No blocking, no leaks, no problem!" Looking at the brand new pipeline, Li Qianyu even praised.

Li Qianyu is an old resident of Xihu Road Community in Nanming District, Guiyang City. A few days ago, the floor of the house suddenly seeped water, the roof dripped, and a neighbor's house had a similar situation.

What's the problem? After tossing and turning for half a month, the community cadres were not sure, and inferred that there might be a problem with the sewer pipe.

I heard that Guiyang opened the "Media and Ask Politics" function entrance at the main new media terminals at the two levels in the city, and communicated with the mayor's hotline "12345" and "Citizen Express", and some residents reflected this matter with the help of the platform. After the backstage transfer, the next morning, Daniel Zhang rushed to the scene in the rain.

"This is an old residential area, no property management, and the sewer pipes are aging and blocked." Daniel Zhang to find out the crux of the problem after investigation, "can not find the drain, for a while and a half will not be able to dredge, the most effective way is to 'change the pipe'." ”

As soon as the proposal was proposed, Li Qianyu immediately supported it. After coordination, a total of 6 households agreed to this plan, and finally decided to invest 800 yuan to start the "change management" project. Unexpectedly, on the first day of construction, difficulties were encountered.

Liu Zhengmei, a community grid member, recalled that some residents would not let the takeover road and were worried that the sewage well was overloaded. After Daniel Zhang learned about it, he rushed to the scene the next day, "This sewage well belongs to municipal facilities, and if there is a blockage problem in the future, we will dredge it at the first time, please rest assured!" ”

At present, 131 units in Guiyang have settled in the "media and politics" platform, and the relevant units have responded immediately after receiving the feedback from the masses, and returned to visit after the completion of the work, and built a closed loop of work to find problems, solve implementation, track and consolidate, and rectify the sales number. In the past year, the platform has transferred 14,024 cases of problems reported by citizens and completed 13,565 cases, with a completion rate of 96.7% and a satisfaction rate of 83.7%.

Holding Daniel Zhang hand, Li Qianyu said happily: "The days of water use upstairs and water leakage downstairs have finally passed, and this year can be a solid year!" ”