Zhang Wen: Sincere service to passengers Actions warm people's hearts

●Name: Wen Zhang

●Age: 34 years old

●Hometown: Zhumadian City, Henan Province

"Can I write a word?" "Of course you can." "You have sent us blessings and warmed our way home, and I will also write a 'blessing' word for you to send to you, wishing you a happy new year." ...... Yesterday, at the airport in the northern suburbs of Luoyang, when Zhang Wen sent the word "Fu" just written by her colleague to a passenger, the other party gave Zhang Wen an unexpected surprise.

As a staff member of the Northern Suburbs Airport Lounge, Zhang Wen is responsible for passenger inquiries and boarding pass verification. In the past 6 years of work, she has not returned to her hometown in Zhumadian for 3 consecutive years to spend the Spring Festival with her family.

Providing travelers with the best of their ability is sometimes just a small act, but while warming others, it also warms themselves.

"A few days ago, there was an old man looking around in the terminal building, his eyes were confused, I took the initiative to ask before I knew that this was the first time the old man took a plane, and I didn't know the boarding process." Zhang Wen said that she guided the elderly to complete the relevant procedures and accompanied the elderly to the boarding gate.

"When I was about to board the plane, the old man said that I was as warm as her girlfriend, and took an apple from my bag and stuffed it for me, and I resigned several times before returning." Zhang Wen said that she is proud to serve passengers with true feelings and make their way back home warmer and smoother. (Luo Bao Rong Media Luoyang Network reporter Jia Zhen correspondent Li Zhengwen / photo)

【Source: Luoyang Network】