The fully loaded elevator closed the door.
In the corner, several pairs of eyes looked at the last four people who entered, and their eyes fell on the hospital logo wristband at the wrist. A woman rolled her eyes, snorted from her nose, and hugged a little boy with her waist high, "Don't move! ”
The 8th floor has arrived. As soon as the elevator door opens, the colored banner of "xx hotel" is facing the eye. Two old men walked out.
Since 2017, in the Niezhuang resettlement area in Jinshui District, Zhengzhou, Henan, some "second landlords" have "transformed" their residences into cheap hotels with an average daily income of 40 to 50 yuan. Due to the proximity of Henan Provincial Cancer Hospital, Henan Chest Hospital and Henan Provincial People's Hospital, these cheap hotels have a steady stream of customers.
Due to the limited number of hospital beds, many patients with long treatment cycles and accompanying family members have become "regular customers" here.
However, their arrival was also opposed by some owners.
In October last year, the contradiction reached a high point, and some people even painted "Patients living here!" on the door of a unit building. Sick can't see well", "Qian Bai (white) flower", "death" and other red and black paint curse handwriting.
After 7 months, there are still faint marks on the walls. One owner said that now, the smoke alarm in the unit building is triggered three or four times a week by hotel guests, "the property can't manage it." ”
A number of owners said that in the "extra-staff inpatient department" of the patients and accompanying family members, the contradiction between the owners and the hotel guests is still surging undercurrents.
In the stairwell of the unit building where the Fang Mei Hotel is located, there is still undelivered handwriting. Beijing News reporter Wu Linshu photographed
"Patients are not excluded here"
How many hotels are there in the Niezhuang resettlement area? It's hard to tell.
Anyway, standing outside the building and looking up, the white sheets and quilts hanging on the balcony are more than potted greenery.
Niezhuang Resettlement Area (hereinafter referred to as: Resettlement Area), formerly known as Niezhuang Village, with a population of about 2,300 people, was once a famous "village in the city" in Zhengzhou, and was demolished in 2012. In 2017, the resettlement was basically completed.
"The villagers whose houses are divided more, and they can't live there, they take care of them." People outside contracted it out and converted the house into an inn. A security guard in the resettlement area introduced.
According to an intermediary engaged in housing custody services in and around the resettlement area, in the community in the resettlement area, there are "very many hotels in areas B and E", and in area E, which was only delivered last year, the 1st to 7th floors of the two unit buildings are "almost all hotels." ”
The above-mentioned intermediary mentioned that there are basically cases around the hospital where the community hotel receives a "sick number", "This is a common disease." The property was aware of the situation but did not go for prohibition. ”
Several owners of Niezhuang B area told the Beijing News reporter that it is conservatively estimated that at least 30 hotels have been opened in the community. In a certain 33-story unit building where the "curse handwriting" appears, there are more than a dozen hotels, and there are more than ten floors scattered in the building.
During the peak period of noon and evening crowds, men, women and children carrying buns, cold vegetables, vegetables and fruits, and fresh meat can be seen walking through the resettlement area. Some people have a hospital logo wristband on their wrist, and most of them have the letter D in front of the bed number on the wristband, which means that the patient is not hospitalized.
Fang Mei, a 57-year-old rural general practitioner from Zhumadian, Henan, has a wide cheek bone, a pair of small square eyebrows, and a low single ponytail tied behind the head. In April this year, she took over an inn in Niezhuang's B area from the previous "second landlord", with 20 rooms spread over two floors of a 33-storey unit building. The business license is hung in a conspicuous position at the front desk, and the scope of business is stated: Accommodation.
Similar to other hotels in the resettlement area, the rooms are divided into large rooms and standard rooms, and the price of the night with independent bathroom is more than 60 yuan. In order to save money, the vast majority of "long-term guests" will choose to share the bathroom with others, about 5 square meters of large bed room, Fang Mei generally asks for 40 yuan a night.
However, air conditioning is not included in this price. If you want to turn on the air conditioner, you will need to pay an additional 10 yuan. Each room has a TV, but it can't be turned on, "it's just a 'model' and decorations." One guest said.
In terms of electricity, although Fang Mei is careful, she allows guests to use the kitchen for free. Prepare your own seasonings and ingredients, use the cooking utensils, and wash them in time. A tank of 90 yuan of liquefied gas is connected to a small stove. Every ten days, she called for a can.
A "long-term resident" of the hotel mentioned that the vast majority of hotels in the resettlement area use the kitchen, which is a fee, with an average price of 5 yuan at a time. In this regard, Fang Mei said that the basic use of the kitchen is a "sick number", "they also don't need much gas." ”
In the view of zhao qian, a guest, a room of 40 yuan a night can also provide a stove for everyone for free, "contentment." ”
Zhao Qian had arrived from Shihezi, Xinjiang, less than a week ago. On May 9, he took his mother, who was hospitalized at the Henan Provincial Cancer Hospital (hereinafter referred to as the Cancer Hospital) across the neighborhood, to lunch. It was Mother's Day, and Zhao Qian bought some fresh beef and planned to improve the diet for his 67-year-old mother.
Usually, Zhao Qian's father stayed in the hospital to accompany him, and he made three meals a day in the hotel to send to his parents. Zhao Qian's mother suffered from mid- to advanced stomach cancer. Earlier this month, a family of three flew from Shihezi to seek medical treatment. Zhao Qian took a long leave of absence to accompany her, hoping to seek more treatment possibilities for her mother. Whenever he encountered other tumor patients exchanging their conditions in the corridors of the hotel, he loved to go over and "learn from the scriptures".
Fang Mei never took the initiative to ask about the condition of the guests, "Some guests are very sensitive. According to her observation, when opening the room, it is generally the patient's family who comes forward, most of them come during the day, say that they live, and then quietly pick up the patient at night.
"Some of the hotels outside, some of them don't welcome patients." Gao Yong, who accompanied his wife Li Li to Zhengzhou for radiotherapy, said they were from rural Heze, Shandong Province, and planned to stay in Fangmei's inn for 5 weeks. ”
Prosthetic breast and wig shop near Henan Provincial Cancer Hospital. Beijing News reporter Wu Linshu photographed
Seeing a doctor is more important than accommodation
On the afternoon of May 7, in a 5-square-meter cubicle, Li Li, 61, lay on her bed with her legs bent. In the afternoon, she had just completed her 9th radiation therapy.
Li Li's auricles are thick and her skin is delicate, and she looks like she is in her early fifties. But the bare head and the hospital wristband on her hand revealed her patient identity. On the wooden table in the house, there is a bucket of protein powder, a carton of pure milk, a box of open biscuits, and a bag of dates brought from home. Under the table, the electric pot that came with it contained chopsticks and a handful of garlic moss in the blue plastic basin.
On the hook on the right wall, a short tawny wig hangs on the innermost side, Gao Yong said, the wig price of 1100 yuan, purchased in a wig shop west of the cancer hospital, "the boss does not let the bargain, said it is real hair, but I think it is not." This wig, Li Li has only worn for more than two months, began to fade, "You see, now the yellow is not pure, the brown is not pure." ”
In January this year, Li Li was diagnosed with early endometrial cancer, and she underwent surgery at the cancer hospital. In February, she lost almost all of her hair during chemotherapy.
Those who left with their hair also saved up half a lifetime of savings. The couple made a living by farming in the countryside, and Gao Yong had "drifted north" for four years to save a little money. Most of it is still the dowry money prepared for the 28-year-old son.
Today, Li Li has entered the radiotherapy stage. Starting April 26, she only needs to "bake the electricity" five times a week for 7 minutes each time for 5 weeks.
Li Li mentioned that unlike chemotherapy, during radiotherapy, the hospital generally does not allow patients to be hospitalized, "because after baking the electricity, you can go, the treatment time is a few minutes, plus the bed is relatively tight." ”
Naturally, patients in the radiotherapy period and their families have become the focus of "attention" of the owners of the surrounding community hotels.
Li Li met Fang Mei, a solicitor, in the outpatient hall of the cancer hospital, and the other party handed her a yellow card that read, "Long-term rental/short-term rental/day-term rental/cooking, 24-hour hot water, wireless WIFI..."
Li Li and his wife live in the partition room, the window is a dark window, no bathroom. Because of the long stay, Fang Mei gave them a preferential price of 40 yuan per night. It is 5 yuan more expensive than the bed fee in the cancer hospital.
"One radiation treatment, 7 minutes, costs 1300 yuan. $186 per minute. Li Li said that in the past four months, her medical expenses have exceeded 130,000 yuan. Among them, chemotherapy was hospitalized for 25 days 3 times, and it cost 59,000 yuan. "Fortunately, 60% of the new agricultural cooperation report, radiation therapy has not yet been checked out, I don't know how much can be reported in the end." Gao Yong sighed.
In Gao Yong's view, cancer patients looking for cheap hotels around the hospital are also helpless, "Who doesn't want to live in better conditions, but it is important to see a doctor, what is it that lives so well?" ”
Gao Yong knocked on the wall at the head of the bed and said that it was plasterboard, not soundproof, "but quieter than the hospital." At least the accompanying family members can sleep in bed. ”
In October 2020, curse handwriting appeared at the entrance of a unit building in the Niezhuang resettlement area. Courtesy of respondents
Curse words appear on the walls
From Monday to Friday, every day, Gao Yong accompanied Li Li to the cancer hospital three times.
From 8:00 a.m. to 9:00 a.m., Li Li should get a dose of anti-thrombotic "belly needle"; around 12:30 noon, it takes 7 minutes of radiotherapy; from 8:00 to 9:00 p.m., she will get another dose of injection. Radiation therapy was suspended on weekends and injections continued as usual.
Every weekday, the couple takes the elevator of the unit building at least six times. Many radiotherapy patients have similar trajectories to their activities.
As a result, during the peak period of noon and evening crowds, the unit buildings with more hotels in the resettlement area cannot be busy at all. The elevator room on the first floor is crowded with people waiting to go upstairs. Among them are owners, tenants, innkeepers, takeaway riders, and even more patients and their families wearing hospital "Class D" medical wristbands.
In the crowd, patients and their families are excellently identifiable. Earlier than the wristband into the eyes, often wheelchairs, indwelling needles on the back of the hand, urine bags hanging on the body, hospital light films carried in the hand...
"A lot of times, the owners themselves can't squeeze into the elevator, and they (patients and accompanying families) are more energetic than you." Some people still smoke and spit in the elevator. Miao Miao, the owner of the unit building where Fang Mei Hotel is located, said.
The Miao miao family moved back in 2017. Miao Miao said that since that year, the hotel in the community has become more and more than a year, the smoke alarm of the unit building has sounded three or four times a week, and many stairwells and fire passages have been occupied by the drying poles of the hotel day and night.
"Basically it was triggered by hotel guests, and at first the children were very scared and ran out as soon as they rang." Now don't run, get used to it. Miao Miao said.
Last October, the unit building became "famous".
Overnight, the walls of the doors, elevators, and stairwells appeared in dazzling red and black paint handwriting: "Dead" "The patient who lives here!" The disease is not good" "Money hundred (white) flowers".
Emotions jumped up against the walls, full of curses.
"For this matter, a lot of local media have come." Miao Miao felt that this was because some owners "really couldn't stand it" and vented their dissatisfaction in this way, "but I don't know who did it." ”
The first person to complain about the property was the innkeeper. "They're worried about how they're going to do business like this." A security guard in the community recalled that the handwriting was quickly erased by the property staff, but since then, similar handwriting has not appeared.
Miao Miao's neighbor Yang Shuai said that some owners have reflected the problem of "community hotels" through various channels, but so far there has been no rectification, "the epidemic is not over, now there are still so many patients in and out every day, do not register, do not scan the code, do not measure the body temperature, some still hang urine bags, in case there is an infectious disease?" The security guards don't care either. ”
A hotel in the Niezhuang resettlement area. Beijing News reporter Wu Linshu photographed
"Inpatient Department"
In the eyes of XiaoZhuang, the owner of Niezhuang E District, the community has become the "non-staff inpatient department" of several nearby hospitals, "these patients come to the community to live as if entering no man's land." Adults and children do not dare to go downstairs easily unless they have to go downstairs, let alone run and walk downstairs in the community. ”
Xiaozhuang also mentioned that because the community is close to the Henan Chest Hospital (less than 3 minutes walking distance), many owners are worried that there are patients with infectious diseases such as tuberculosis among the "outsiders" who freely enter and leave the community.
Xiaozhuang joined the WeChat group for the protection of rights against the "community hotel", and the 32 owners in the group regularly complained to the property, village committee, street office, media, and mayor's hotline.
"As far as the mayor's hotline is concerned, each time reflects a lot of problems, these problems involve the public security department, the fire department, the health department, the industry and commerce department, the tax department, etc. After the complaint, the hotline will be sent to multiple departments to implement and investigate, and then reply according to the investigation and handling situation." Xiaoli, an active owner of the group, said.
In recent months, members of the group have received replies from the mayor's hotline, such as: the small hotels complained by the owners have obtained health permits, and have passed the acceptance, and have signed a washing contract with the linen company; the health department has verbally informed the epidemic prevention and control of Niezhuang E district, requiring the hotel operators to do a good job in epidemic prevention and control, and requiring the property to disinfect the elevator...
"If you just solve the problem by disinfecting it regularly, it's not enough." Xiao Li believes that the community is residential in nature, each unit building has only two passenger elevators, and the hotel will put the domestic garbage generated by sick guests into the garbage can and carry it through the elevator, bringing the risk of infection to the residents.
In addition, in Xiaoli's view, the linen used in the residential hotel is not strictly disinfected, "only in the room, stairwell and fire passage and other public areas for cleaning and drying, in line with the hotel health management measures." Continue to complain. ”
Xiaozhuang mentioned that before the Spring Festival this year, an owner of the community went to the boss to "theorize" because the opening of an inn affected his life, and then the two sides had a physical conflict, "and also reported to the police." ”
The owner of a hotel in Niezhuang E district revealed that the inn in the community is actually a "homestay", "the owner really does not want to see a doctor to live inside." It mentioned that the community has access control, and you need to swipe your card to enter and exit, "but follow others (residents) to come in, and the security guard generally does not ask." ”
The above boss suggested that when entering and leaving the community, you still need to pay more attention to avoid complications, "Don't let the security guard see the medical records, the documents for seeing a doctor, and the hospital ring on the wrist." ”
Two security guards in the resettlement area said they were under property management, but the property did not allow them to prohibit hotel guests from entering. "Don't worry about it." A security guard said.
The Beijing News reporter learned from the property personnel in Niezhuang B and E districts that since receiving the owner's complaint last year, the property has been communicating with the hotel owner through the village committee and is still in coordination. "After all, we are not a law enforcement agency, and we can't let people move out." A property officer said.
Another property official mentioned that some of the people who open hotels in the community are "people from outside" and some are villagers, "not very easy to manage, this problem cannot be solved in a moment and a half." ”
A clothes rail in an inn that occupies a fire escape. Beijing News reporter Wu Linshu photographed
Difficult questions
The hotel's damp sheets and duvet covers hung from folding drying racks, partially blocked in the stairwell, occupying the fire escape. The white that is farther away from the window can only dry slowly.
"Please help me collect such photos and occupy the fire escape." On the afternoon of May 14, the owner Xiaoli spoke in the community rights protection group, "Everyone remembers the floor when taking pictures, if there are more such photos, it is best to complain together." ”
Gao Yong said that after staying for nearly half a month, he did not smell the smell of disinfectant water. There are no corridors, no rooms, no shared bathrooms, "so many patients live here, in fact, they should be disinfected." When admitted to the hospital, the cleaner disinfects at least twice a day. ”
"Buy disinfectant water, don't spend money?" The boss also has to consider the cost. Li Li said.
"Spraying with alcohol doesn't cost much." Gao Yong did not think so, and prepared to go to the hospital pharmacy one day to get a few bottles of alcohol back and disinfect the room himself.
But hygiene is obviously not Gao Yong's primary concern, and he is "very satisfied" to have a cheap place to stay near the hospital and cook.
However, for the owners of the resettlement area, the space of the community is not unlimited, and the large number of outsiders recruited by the hotel has taken away some of the resources that belong to the owners and affected their daily lives. "Patients should live where they should live, not in neighborhoods." A property owner who has repeatedly told the media said.
According to local media reports, as early as September 2019, in order to eliminate potential safety hazards, the Jinshui District Future Road Street Safety Supervision Office, the District Fire Rescue Brigade and the district police station carried out a joint operation to carry out centralized rectification of unlicensed small hotels in the Niezhuang resettlement area, and 11 small hotels were shut down.
In October last year, the property manager of Niezhuang E District said in an interview with Henan Radio and Television Station that the small hotels in the residential buildings had not passed the fire inspection and reported to the public security department because they were 100% out of line with the regulations. In this regard, a law enforcement officer of the Jinshui District Urban Comprehensive Law Enforcement Bureau said that if a small hotel rents to a resident in the nature of renting a house, it is allowed for the two parties to sign a normal lease contract, but if the hotel operates externally, "this is not compliant." ”
On May 21, a staff member surnamed Li of the Future Road Street Office told the Beijing News that the Niezhuang resettlement area belongs to state-owned land, and the nature of land planning is residential-compatible business, "(opening a hotel) The specific compliance needs to be further understood from various departments." The situation is somewhat complicated, as multiple sectors are involved. ”
Streets also have difficulties. A staff member surnamed Geng of the Future Road Street Office said, "The Street Office also often works overtime to check the health and fire protection of the hotel and verify the licenses, but it can only play a supervisory role and has no law enforcement power." Just urge the unlicensed (hotel) to apply for a permit. The person in charge of the (hotel) is more difficult to find, and the certificate is also more difficult to handle. ”
"It's certainly not appropriate to open an inn in a residential building." A staff member of the party branch of Niezhuang Village told the Beijing News that in recent months, the village has been replying to relevant complaints from residents, and there have been units such as industry and commerce, fire protection, and police stations to jointly enforce the law in the resettlement area and inspect the hotels opened in residential buildings. ”
"Governance is difficult. When I went to check, the hotel (owner) said that he had a certificate. Another staff member of the Niezhuang Village Party Branch said that hotels are not allowed in residential buildings, but most of the hotels in the resettlement community have both industrial and commercial licenses and health permits. In terms of health and fire fighting facilities, I would like to say that the conditions are not met. ”
Owner Xiaoli mentioned that through platforms such as Dianping and Meituan, many hotels in the community can be booked, "We have also recently complained to these platforms that these hotels do not meet the corresponding qualifications." ”
The Beijing News reporter found that the business license uploaded by the community hotel "hanging" on the above platform showed that the "business type" was mostly individual industrial and commercial households, and there was a parenthetical supplementary note after the "business scope: accommodation services": "Projects that require approval according to law can only carry out business activities after approval by the relevant departments." After the license registration authority, the seal of the Zhengzhou Jinshui District Market Supervision and Administration Bureau (formerly the Zhengzhou Jinshui District Bureau of Industrial and Commercial Administration and Quality and Technical Supervision) is printed.
In this regard, two staff members of the Zhengzhou Jinshui District Market Supervision and Administration Bureau told the Beijing News that the business licenses of industrial and commercial households in the Niezhuang resettlement area were reviewed and handled by the Future Road Market Supervision and Management Office in the jurisdiction.
A staff member of the Future Road Market Supervision and Management Institute told the Beijing News reporter that if you want to open a hotel in the Niezhuang resettlement community, you can enter the Zhengzhou government service network to provide corresponding information for online application, "immediately after uploading, without on-site audit." ”
According to Article 5 of the Provisions of Henan Province on Simplifying the Registration Procedures for Domicile (Business Premises) issued by the People's Government of Henan Province in 2014, the registration authority conducts a formal review of the certificate of use of the domicile (business premises) submitted by the applicant, "without examining the statutory use and function of the domicile (business premises)." ”
"As long as the materials submitted by the applicants comply with the procedures, they are now submitted online for review." We are not authorized to visit the site. Director Yang said that the hotel belongs to the special industry, the business license is only one of the basic documents for engaging in the operation of the hotel, obtaining a business license does not mean that you can directly operate, but also need to obtain health permits, tax registration certificates, special industry licenses, fire inspection qualification opinions and other relevant documents, "(The applicant) what to do specifically, the subsequent licensing unit also needs to review." ”
Director Yang also mentioned that if there is no license to operate a hotel, according to the "Measures for the Investigation and Punishment of Unlicensed Operation", if the operator does not obtain a license to engage in business activities in accordance with the law, it will be investigated and punished by the departments stipulated by laws, regulations and decisions of the State Council. However, we (the unit) do not have the power to investigate and punish and ban, but only to cooperate with law enforcement. ”
Fang Mei wrote "warm tips". Beijing News reporter Wu Linshu photographed
Silent response
Fang Mei's inn was opened in the unit building where the "curse handwriting" appeared 7 months ago. Individual fonts can still be identified from the imprints on the walls of doors and stairwells.
The layout of the unit building is four households on one floor, and of the two floors she contracted, three-quarters of the space on the floor with the common kitchen belongs to her, and the remaining quarter belongs to the owner of another household. Fang Mei said that now, there are also tenants living there.
Just a few days after taking over the hotel, Fang Mei found that the tenants on the same floor always like to throw their household garbage into the large green garbage can in the elevator room, which belongs to the hotel. She quickly posted a handwritten "warm reminder" on the wall above the garbage can: "XX tenants, please do not throw garbage into this garbage can, this garbage can is dedicated to the hotel." If you throw it again and catch it again, you will be fined 100 yuan! ”
The tenant was also "not willing to show weakness", and glued a printed form of A4 paper size "notice" on the Spring Festival Link at his own gate: "Non-residents of this house are not allowed to enter, and violators are found to be considered theft and directly handed over to the police." ”
Entering May, Zhengzhou gradually warmed up, Gao Yong could not stop in the room, often to the corridor to hang out, he did not know the contradiction between the boss lady and the tenant, but he was always far away from the "notice".
Most of the patients and family members who are now living in the hotel are new customers this year, and they are not aware of the kind of intensified disputes that have occurred before. Even if they perceive the unkind gaze of the owners, they are silent.
After all, changes in the body and the expenses of medical life have been overdrawn. The "war" that does not see the smoke of war is not only fought in the "inpatient department outside the organization", but also in the patient's body.
When she first met Deng Xiaofang in the kitchen, Gao Yong learned that she was 49 years old with early breast cancer, from Zhoukou, Henan, and had gone through several stages of chemotherapy, surgery, radiotherapy, chemotherapy, and re-radiation therapy. ”
Patients during radiotherapy generally do not bathe and avoid washing away the positioning "target area" outlined by the doctor. "You see, purple thread." Li Li lifted her blouse and pointed to her lower abdomen, where there was a clear cross.
Deng Xiaofang's "target area" is near the collarbone above the left chest, "if you wash it off, re-draw it, you have to pay again." ”
Before radiation therapy, the doctor suggested that Deng Xiaofang book a hotel near the hospital earlier. Due to the limited number of beds, it is impossible to live in the hospital. Before finding the inn, she and her daughter stayed in an inn in an old community for a few days, 60 yuan a night, "no elevator, live on the 4th floor." Climbing the stairs was tired and flustered, dirty, and more expensive than this one. ”
"There are all kinds of patients in the hospital, and these patients come directly from the hospital every day, and you don't know what kind of disease you have." When the owner Miao Miao was talking to the Beijing News reporter, a man who was looking for an inn came up, "Do you know that there is a xx hotel here?" ”
Miao Miao stopped complaining, and asked him in a kind dialect, "Do you have a phone?" ”
"I called and said it was up the side of the basketball court."
"You ask the boss how many units..."
(In order to protect privacy, Fang Mei, Zhao Qian, Li Li, Gao Yong, Deng Xiaofang and the owners are pseudonyms)