In November last year, Xiao Wu got an annual pass at the Wells Fitness Hangzhou Dingqiao store and bought 36 personal training classes. She said that now there are seven private lessons, but the experience is not very good.
"I went to experience a personal training class, after the experience, they have a series of marketing processes, and then let you pay, at that time I also know, they are a bit of a routine, this does not matter, marketing well, then I think personal training I can try it." 」 ”
Xiao Wu bought 36 regular personal training sessions at the gym and spent fourteen thousand yuan. After buying a personal training class, the coach recommended courses for her, which made her feel a little uncomfortable.
"In fact, at that time, there was already a little unhappy, after a few days, their senior manager contacted me again and said, let me experience, his 1,000 yuan personal training class, about 20,000 yuan, I already felt that there was a problem at that time, I resolutely said no, although I talked to the coach ok, I think this person is very smart, but I said I don't eat your routine." 」 ”
Xiao Wu followed the coach to a two-week personal training class, consumed a total of seven classes, and had the idea of withdrawing from the class.
"I didn't think he taught very well (what to teach) is to teach the apparatus, in fact, I don't like the apparatus myself, I told him, and sometimes I practice very tired every day, the whole upper body apparatus is very sore, why should I do this and it doesn't make me feel like learning something, or let me really achieve the balance of the whole body, it is better to stretch myself." 」 ”
Xiao Wu said that in November last year, she proposed to Wales Fitness to withdraw from the class, according to the contract, to deduct 30% of the liquidated damages, she is also willing to accept, but the money has not been refunded. Xiao Wu took the reporter to find Wells Fitness in Dingqiao Tianjie Street, Longhu, Shangcheng District, Hangzhou. Manager Wang, who is in charge of personal training, said that Xiao Wu's application has been submitted to the company, and an emergency refund has also been processed, but because the company has more processes, there is indeed some delay in time.
"I also hope to be faster, to tell the truth, after all, everyone is also a friend, have to be unhappy, for me this is not necessary, in fact, work well, all hope to be simple and relaxed, and the money is not given to me, if given to me, I also told members, I will directly give her (you are mainly responsible for personal training this piece) Right, because we belong to the branch, all the finances are in the headquarters, I also hope to make members happy as soon as possible, maybe one day think of us, you can also introduce friends to come, make unhappy, Business is not easy to do (he is really quite talkative.) ）”
Manager Wang said that he had just confirmed with the headquarters that the refund would probably arrive in mid-February. At the scene, Manager Wang calculated that after deducting thirty percent of the liquidated damages, Xiao Wu could get seven thousand one hundred yuan, but now Xiao Wu did not agree.
"I have waited for so long, I want to refund the full amount (: I have no right to this, you can only ask the company) then expose the complaint against your company, why are you so arrogant, two months and three months, I have deducted thirty percent of the handling fee (: Sister, this I can understand you, to tell the truth, I also want to give you an early refund, but it is true) Today these words are not said to you, I know that you are doing your duty, this sentence is to be said to wells this company. ”
After communication at the scene, the reporter left the contact information, and after the feedback from Manager Wang to the headquarters, he made a reply. Afterwards, the reporter did not receive a reply from Wells.