Guangzhou police received feedback from the public that the "customer service staff" of a communications operation company called on the reason that the mobile phone points were about to expire, asking customers to exchange points for gifts as soon as possible, and then the "customer service staff" would send the link to the user's mobile phone with a text message. The so-called preferential purchase is actually an outlaw secretly collecting citizens' personal information. According to the police, there are 9 members of the gang, of which 5 are internal employees of a communications operator company. After mastering the citizens' personal information, they registered a large number of WeChat accounts and sold them to others for use in cybercrime. They stole citizen information, stole and resold 2.5 million WeChat accounts, and illegally profited 80 million yuan.
<h4>Read more</h4>
<h4> Who is at fault for leaking user information? </h4>
"The mobile phone number I use now is my family's, and I need to leave a phone outside to leave my name, but there are still some harassing phone calls and text messages calling me by my family's last name." Huo Xiaohong, a user interviewed, said that this made her suspect that telecom operators were leaking user information.
Based on consumer complaints, the Shanxi Consumer Association found that the trombone at the beginning of 106 is the "hardest hit area" of the SMS problem, and consumers often receive various types of text messages from codes such as 1065, 1068, and 1069, including fraudulent text messages of unknown origin. It is understood that the so-called 106 number segment is issued by the Ministry of Industry and Information Technology to value-added service providers and is specially used for bulk SMS sending, of which 1065 belongs to the three major operators. According to the relevant person in charge of the Shanxi Consumer Association, because operators can subcontract the number segment beginning with 1065 to other enterprises for office and marketing promotion, a huge number of "port- type" spam SMS has been bred over time.
Undoubtedly, there is a leakage of consumers' personal information or poor system control before the batch and scale of spam SMS can be successfully delivered. How can operators protect user information and help control spam within their terms of reference? What thresholds should be set when subcontracting to third parties? This is a problem that operators must face to explore "user information protection strategies" and "spam SMS solutions".
In addition, the Shanxi Consumer Association also said that the Shanxi Consumer Association conducted investigations and discussions with the three major operators on issues such as "user information security protection", "broadband quality" and "price tariffs". "There is evidence preserved in the investigation process, but some figures and evidence are not publicly available."
To this end, the reporter contacted the three major operators of mobile, Unicom and Telecom to learn that the operators questioned some of the data and investigations in the report. The three major operators said that enterprises have a special information security department and have made efforts in recent years to ensure the security of customers' sensitive information. In addition, operators said that in many cases, telecom operators as pipeline providers do not have the ability and authorization to intercept and manage commercial SMS.
The three major operators also stated that the survey activities have smoothed the channels for communication between operators and consumers, and operators will continue to optimize service processes around user perception and improve service levels.
<h4>How to cure the persistent disease of information leakage? </h4>
How to deal with the social disease of mobile phone user information leakage? Zhang Yongming, secretary general of the Shanxi Consumer Association, believes that as a large-scale enterprise that occupies a dominant position in the market, operators should assume more social responsibilities, and have the obligation to jointly strengthen the supervision of spam TEXT messages, bad data and other phenomena through multi-party cooperation, and at the same time use technical advantages to establish an effective security mechanism and strengthen the ability to protect users' personal information.
In view of the fact that users are "surrounded" by spam SMS due to the leakage of personal information, the Shanxi Consumer Association said that for short message service providers and short message content providers to send commercial short messages to users, operators should provide a convenient and effective way to refuse to receive them together with the short messages to inform users, should send the sender phone number or code together, do not send short messages containing false and fraudulent sender phone numbers or codes, and do not set obstacles to users' refusal to receive short messages in any form.
"Leaving severe punishment is all empty talk." Xiang Ligang, a senior communications expert, also called on the competent telecommunications departments and regulatory departments to curb malicious leakage from the system and law, so that the investigation and punishment of improper behavior can be based on the law, so as to build a safe "firewall" from the source.
In order to prevent the leakage of personal information, the Shanxi Consumer Association also reminds consumers that they should try not to leave a phone number in the business, and the merchant who suspects of leaking the owner's information can make necessary complaints. Every consumer should strengthen their awareness and ability to prevent private information.
"If there is a complaint, it will be marked." Xiang Ligang suggested that users should actively defend their rights when they find that their personal information has been leaked and receive spam text messages and harassing phone calls from unknown sources. As long as no one complains, the sender is not monitored by the relevant system and spam messages can be continuously transmitted.
(Original title: Illegal profit of 80 million yuan!) The ghost within the operator steals citizen information and registers the WeChat signal resale with the customer information)
Source: Beiwan New Vision Comprehensive CCTV Finance and Economic Information Daily
Process Edit: tf020