984 grams of deer antler velvet, 15 yuan per gram; deer whip 650 grams, 20 yuan per gram - more than 10 days ago, after the Rongzun Expressway into the Lu section of Weiyuan service area toilet, some consumers in the service area of a store spent more than 27,000 yuan to buy these.
"When the WeChat money was not enough at the checkout, it was ground into powder, I said that the money was not enough to pay, and the salesman said to get the bank card." The consumer said that when he returned home after calling the phone to transfer the money and paying it off, his family said he had been deceived. The more he thought about it, the more he felt that something was wrong, and he suspected that the two people present at the time were "Toto", which was a scam. To that end, he publicly reflected the matter online.
On January 19, a Red Star News reporter interviewed and learned that a few days before that, the store involved in the sale of chinese herbal medicines and agricultural and sideline products in the real estate had just been asked by Sichuan Chengzilu Expressway Development Co., Ltd. to stop business for 3 days due to another similar complaint. However, the store side denied that this was a scam, and said that their Chinese herbal medicine was genuine and clearly marked, and the price was "slightly more expensive" than the market price because the store rent was expensive. At present, the store has made returns to the two consumers and fired the salesmen involved.
The relevant person in charge of Sichuan Chengzilu Expressway Development Co., Ltd. said that after the store was closed twice for rectification, the company will interview the store on January 20 because the rectification is not in place. If the store rectification is still not in place, the company will require it to close for another week or even longer. The person in charge also reminded that consumers should consume rationally.
Netizen complaints:
The service area spent 27,000 to buy deer antler deer whip
When I got home, I thought I had been deceived
A few days ago, netizen "W" anonymously complained on a political platform that on January 8, when he passed through the Weiyuan service area of The Luduan Expressway, he took a look at the things of the Jiejian Nong Sideline Products Management Department in Xindian Town, Weiyuan County after going to the bathroom in the southern area of the service area.
"Two people will introduce how good deer antler tablets are tonify blood and aphrodisiacs." Thinking that his wife's platelets rarely needed blood replenishment, he decided to buy some to try. But at the time of settlement, the money on WeChat was not enough, plus the things bought had been ground into powder, 984 grams of deer antler velvet, 15 yuan per gram; 650 grams of deer whip, 20 yuan per gram, a total of more than 27,000 yuan. "I said there was not enough money to pay, the salesman said to get the bank card, I called to transfer the money to pay."
At that time, the money was not enough, and he was in a hurry, he said, when he returned home, everyone in his family said that he had been deceived. "The more I think about it, the more wrong it is, the other two people WeChat sweep, the salesman does not look at it, must see if my WeChat has arrived, and the milling powder cannot see what is grinding." For this reason, he believes that the two people present at the time were "to", which is a scam. "Looking up online, the scam has made many people caught."
What netizen "W" did not know was that on January 2, Mr. Yang of Chengdu had a similar experience. Mr. Yang said that at that time, after he went to the toilet in the Weiyuan service area, he passed by a store selling traditional Chinese medicine and saw a man who was watching dendrobium very enthusiastically introduced that dendrobium can cure diabetes, has an effect on hypertension and diabetes, and said that he had eaten diabetes much better, and the price also went from 28 yuan to 16 yuan.
"Later, a man with glasses came and said he would buy it for 16 yuan." Mr. Yang said that he thought he had met an expert and bought some with him. But the man said that such an expensive Chinese herbal medicine needs to be powdered and weighed. After waiting for more than a minute, the shop brought 3 portions of dendrobium powder. Once weighed, he bought a total of 806 grams of dendrobium, and paid 12896 yuan. "I felt cheated, but by then I was already powdered and I had to pay."
Mr. Yang also said that at that time, he felt that he did not choose much before he became a fan. "How to weigh 806 grams after powdering." Since I had to hurry back to Chengdu, I didn't think much about it. Later, on the Internet, there were still many people who bought dendrobium powder in the high-speed service area. ”
Store Response:
The goods marked with the price have been returned
The salesman who had a "conflict" with the customer had been dismissed
On January 19, a Red Star News reporter came to the Weiyuan service area and found that in the service area from Chengdu to Zigong and zigong to Chengdu, there was a store called "Yiyuntang" in each store. The store sign is called the national chain "NO.058". On the counter of the store, there are Huoshan tin maple buckets, high-grade deer antler velvet, deer whips, seahorses and other items, and the price is also marked on the label, which is calculated according to grams.
Weiyuan service area south district store.
Weiyuan service area north district store.
Chinese herbal medicines denominated in grams.
In the store, the business license shows that it is the Jiejianong Sideline Products Business Department of Xindian Town, Weiyuan County, and its business scope is the sale of agricultural and sideline products and the purchase and sale of real estate Chinese herbal medicines (excluding Chinese medicine tablets). In addition, a "warm reminder board" reminds that the store's products are all priced according to grams, and non-customers do not process the milling powder; if there is a quality problem with all the goods purchased, the store unconditionally returns within 30 days, full refund; honest operation, less than one loss, please do not take pictures.
Business licenses and tips on site.
"They are all chain stores of Yiyuntang, and the owner (of the north and south districts of Weiyuan Service Area) is also one." In the North District, a salesman at the store said that their Chinese herbal medicines were genuine. For the "trust" that netizens suspected, he denied it.
"Huoshan Dendrobium is inherently expensive." The salesman confirmed that a customer had bought dendrobium in the North District store on January 2 and then complained to them, resulting in the store being closed for three days. "It's been returned now."
After the Red Star News reporter proposed to the salesman to interview the store owner Yan Mou was rejected, Zhang Mou, who came to the store and claimed to be the store manager, denied the scam that netizens thought when they complained. He told reporters that the goods in the store are clearly marked with prices. After receiving two complaints, they have contacted the consumer to return the goods. "Those who bought antler velvet and deer whips also retired. Customers who have any questions about buying back can call us, and we will deal with them in time. ”
"Our waiter may have clashed with the guest, and we changed the waiter." Zhang also said that many complaints are because the waiter and the customer quarrel. "Before, because of a complaint and a quarrel with the guests, and then several times in a row, I changed. The waiter who sells things can speak well, that is, the attitude causes the guest to complain. ”
So, how does the price of Chinese herbal medicine in the store compare to the market price? "The price is slightly more expensive than the market price because the rent in the service area is more expensive." Zhang said. He also revealed that the store turned out to be another boss, and the jiejianong sideline products business department in Xindian Town, Weiyuan County, was taken over from the previous owner of "Yiyuntang", and the things sold were the same.
Red Star News reporters inquired about official public information and found that there was once an individual industrial and commercial household named Weiyuan County Yiyuntang Agricultural and Sideline Products Business Department registered in Weiyuan Service Area, and its legal representative was Huang Mou. In October 2020 and February 2021, netizens publicly reported that they had been deceived by buying dendrobium and Xiongyang whip in the agricultural and sideline products business department of Yiyuntang in Weiyuan County. In these two complaints, the Weiyuan County Market Supervision Bureau intervened in the investigation, but after verification, it was found that the store clearly marked the price, and finally coordinated the store to deal with it through returns and refunds.
"The return was refunded, and we fired the salesperson." In the afternoon of the same day, Yan Mou, who claimed to be the owner of the store, contacted the Red Star News reporter and said that the reason for the dismissal was because there was a problem with the salesman's sales method, which added a lot of "trouble" to him during this time.
High Speed Company:
The store will be interviewed again to ask for its rectification
Consumers are also expected to consume rationally
The Red Star News reporter noted that in response to Mr. Yang's complaint, the Weiyuan County Transportation Bureau made a public reply on January 12. The reply said that in November 2021, the Jiejianong Sideline Products Business Department of Weiyuan County signed a lease booth contract with Zhejiang Xiangyun Zhongsheng Expressway Service Area Operation and Management Co., Ltd. (the operator of the service area), with a separate business license, and the business location hung a warm reminder board of "unconditional return within 30 days, full refund". After verification, in the process of transaction, the merchant gave the corresponding products in strict accordance with Mr. Yang's shopping needs, and no phenomena such as forced purchase and forced sale and private exchange of goods were found.
The reply also said that after coordination, Sichuan Chengzilu Expressway Development Co., Ltd. instructed the Jiejianong Sideline Products Business Department of Weiyuan Service Area to refund the purchase of agricultural and sideline products of 12,896 yuan in full to Mr. Yang in accordance with the after-sales service commitment of "where the purchase of the store's products is not satisfied within one month", and Mr. Yang returned the purchased agricultural and sideline products to the Jiejianong Sideline Products Business Department of Xindian Town, Weiyuan County. In addition, Chengzilu Expressway Company interviewed the relevant person in charge of the business unit in the service area, asking for strengthening management, improving the service level of employees, and creating a good shopping environment, and the Chengzilu Expressway Company made a decision to suspend business for 3 days (January 4-6) to the Jiejianong Sideline Products Business Department of Xindian Town, Weiyuan County.
"They are clearly priced, and we must also supervise them to clearly mark prices and trade in good faith." On January 19, Wu Mou, the relevant person in charge of Zhejiang Xiangyun Zhongsheng Expressway Service Area Operation and Management Co., Ltd. in Weiyuan Service Area, said that after they received two complaints from Chengzilu Expressway Company, they also made the Jiejianong Sideline Products Business Department of Xindian Town, Weiyuan County, suspend business twice for rectification. "The first time it stopped for 3 days, the second time it stopped for a week, and it was only opened yesterday, and the reason was rectification."
The relevant staff of the Weiyuan County Transportation Bureau said that they have received two related complaints. "The first complaint, we coordinated into the Zilu Expressway Company to deal with, also (publicly) replied, the second case is still being processed."
On January 19, the relevant person in charge of Sichuan Chengzilu Expressway Development Co., Ltd. told Red Star News that the first of the two complaints had been handled and all returned, and the second had also communicated with the parties. "After the parties bought it back, they felt that their affordability was limited and that they had been deceived." The person in charge said that in the second incident, the parties were willing to leave a part of the purchased goods, and the excess part was returned and refunded by the dealer.
"When the store opened, the license was complete, and we asked them to make a promise after the sale, that is, the customer bought it for a month, and if they felt that there was anything, they would return it unconditionally." The person in charge said that after the store was closed for rectification, because it was believed that the store rectification was not in place and the price announcement was not very clear, the company would interview the store again on January 20. "For example, if you change it to 50 grams as the (pricing) base, the price announcement will be clearer." Consumers go shopping and think that 1 gram is cheap, but the price difference from 50 grams is 50 times. After our interviews, if they don't rectify, they shut down for a week. ”
In response to the "trust" that netizens think, the person in charge said that they have secretly visited, but not. "Now it is the waiter who explains how good the medicine is to eat, and we ask the salesman to explain the efficacy and function of the medicinal herbs to the customer, and the people next to them cannot interject, cannot induce consumption, and say things like 'eat well'." He said that stores should let customers choose for themselves, not to induce consumption. "Once found, we shut down once. If it is found again, shut down for a week, or even shut down for more than a month, and shut down completely. ”
The person in charge revealed that the company received a total of 2 complaints against the Jiejianong sideline products business department of Weiyuan Service Area. Previously, when another boss was running, the company had also received two complaints. "Stores can't induce consumption, but they also hope that consumers can consume rationally." The person in charge reminded.
The relevant person in charge of the Weiyuan County Market Supervision Bureau said that the store has a business license and hangs the operation, the measuring equipment is accurate and clearly marked, and the market supervision department cannot arbitrarily let the store stop business for rectification. "The price is both sides of your love, after buying the powder, consumers should also consider clearly before buying."
In the afternoon of the same day, Yan also told the Red Star News reporter that on the same day, the store was again required to close for 3 days of rectification, and changed the store to 50 grams as the base price.
Red Star News reporter Yao Yongzhong
Edited by Peng Jiang
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