Lin Dabo is 72 years old this year, last April, he bought two air conditioners online, some time ago found that the heating effect of the air conditioner is not good, looking for a master to look at it, saying that it is a fake.
Lin Dabo's family in Hangzhou's Yuhang District Baizhang Town Banshan Village, the house is self-built, has two floors, last April bought two air conditioners, installed in the downstairs room and restaurant.
Uncle Lin: "The two grandchildren are studying in Hangzhou, when the summer heat comes back, their young people can stand it a little cooler, then it doesn't matter if we are older, the mountains here are also relatively cool, for this grandson's consideration, I bought two." ”
These two air conditioners were bought by Lin Dabo at a Baixin electrical appliance online store on the Pinduoduo platform, and it cost 3854 yuan.
The old man is 72 years old this year, the reporter looked at his mobile phone and found that there are many online shopping records.
Lin Dabo: "Pinduoduo platform above I see the price is slightly cheaper, so choose pinduoduo platform to buy mobile phones, my refrigerator is also bought on the Pinduoduo platform, he introduced that the air conditioner is Oaks, I asked him if it is Oaks genuine, he said genuine." ”
Lin Dabo said that at that time, the merchant told him on the platform that the air conditioner was an Oaks foreign trade machine, and after the shipment, the master was arranged to install it, and the cooling effect in the summer was still good, some time ago, he wanted to use the heating function, and found that the heating effect of the two air conditioners was not good.
Lin Dabo: "Open to 30 degrees, the temperature gauge only shows that 11 degrees is less than (is the room warm) not warm, slightly feel a little hot, but not warm, I usually sometimes at night, after eating a good meal here to watch TV, when watching TV, I put the air conditioner on, when it is on, it is not hot for an hour, or wear a down jacket, feel cold. ”
Lin Dabo turned on the two air conditioners, adjusted to the heating mode, the temperature was set to 30 degrees, half an hour later, the air blown out of the air outlet was a little warm, the room was not warm, the thermometer of the restaurant showed that it was 12 degrees, and he reflected the situation to the business.
Uncle Lin: "Later they asked me to find a professional air conditioner repair master to take a look at it, repair it, each of them up to 350 yuan a piece, told me to find it myself, then I went to find, this master took a look, said where you bought this machine, I said that it was bought on the Pinduoduo platform, he said you blindly said, this is Oaks air conditioning, fake he said." ”
Both air conditioners have English logos on the inside and outside units, but not the English logo of the Oaks brand.
Uncle Lin called the Oaks manufacturer, and a manager Cai contacted him.
Oaks Group Co., Ltd. brand rights protection department Manager Cai: "After reading it is indeed not our Oaks, including the store is not our Oaks (foreign trade machines have no such a saying) foreign trade machines are there, we are exported to include South Africa, that is, hot places, they do not need heating, because the original refrigeration can be, there is this foreign trade machine, and then his picture sent to me, I first let us do foreign trade department to confirm, this is not ours. ”
Manager Cai said that they are also helping Uncle Lin deal with this matter. Now, the Baixin electrical appliance online store shows that "it will be closed in the near future, if there is any after-sales problem, please deal with it in time", there is no product in the store.
The reporter saw that there are 5 air conditioning remote controls in Lin Dabo's room, he said that the two remote controls sent by the merchant are in English, there is no Oaks logo, and the appearance is not the same, in order to use it conveniently, he bought an Oaks air conditioning universal remote control online, and the result can not be used.
Uncle Lin: "I told the store (Baixin Electrical Appliances) again, I said that the remote control board of oaks air conditioner can't be turned on, what's going on, do you have a remote control board for Chinese here, he said yes, ask me to call the money, about 35 yuan." ”
The two remote controls that the store later issued did not have the Oakes logo on them.
Lin Dabo said that he had previously reflected the situation to the platform to ask for a refund, but it had not been handled well so far. The platform staff replied that after receiving consumer feedback, they removed the goods from the shelves, considering the consumer's shopping experience, they have intervened to coordinate the return refund, and bear the costs related to return and loading and unloading. Mr. Lin later said he had received refunds for two air conditioners.
Source: 1818 GoldenEye