Spring to winter, the end of the year and the beginning of the year, it is time for industry colleagues to summarize the gains and losses and commend the winners. The "IT Impact China" award also chose to seize the year-end time for selection, aiming to explore the real gold of the industry this year, find and commend excellent companies, highly innovative products and pioneers in various fields of the industry in multiple dimensions, and officially announced the results recently. Lenovo Smart Service adheres to the spirit of innovative service and perfect service configuration has been unanimously affirmed by the jury committee, and won the "Annual Innovative Service Award" for its value preservation and renewal service in this selection.
The current consumer PC market is extremely competitive, in addition to the old PC manufacturers, many emerging forces are also entering the Red Sea. The criteria for users to choose a brand are no longer single, and consumers will choose more and more products with more perfect quality and service, which also requires manufacturers to provide comprehensive service support at various nodes of the product life cycle. After years of hard work, Lenovo Smart Service has become a comprehensive service solution provider covering 1-6 cities across the country, providing multiple solutions including product maintenance services, and always adhering to the customer-centric, customer experience-oriented, and user-centered strategic transformation.
The speed of upgrading of electronic products is extremely fast, and how to update old devices more cost-effectively has become a common problem encountered by consumers. The Rescuer Notebook Value Renewal Service launched by Lenovo Smart Service focuses on the interests of consumers, improves the value experience in the process of product use, and ensures that consumers can continue to enjoy the value and passion that Saver products can bring.
The Rescuer Notebook Renewal Plan service is purchased when the user purchases the machine, and the user who purchases the service can purchase the new Rescuer notebook product with 60% (60% off) of the actual amount paid by the user's original machine within 12 months after the purchase, and then the second year of the value is 50% off, and the third year is 40% off. This means that users can enjoy fixed discounts for at least three years after purchasing, so that consumers can enjoy the product more assured and feel the reliable experience of performance "never lagging behind", and in the future, Lenovo Smart Service will extend the value preservation service to all of its PC product lines.
For users of Saver Notebook, Lenovo's value preservation and renewal service is a "fast track" to continuously experience new products in season. The value preservation policy within three years is equivalent to locking the price in advance for the user to update the equipment, and in the environment of general product shortage and premium, the value preservation service is the most reliable price scale for users. Second, the renewal service officially given by the Savior must be open and transparent. The 3-year service period tells users that even if it is not a yearly change, in the third year, they can still use the price of 40% off to buy a new machine, which is worth the money. Finally, in terms of privacy and security that users are most concerned about, the official provides professional data erasure to ensure that users' private information is not leaked, ensure that data cannot be recovered, and comprehensively defend the user's replacement security.
In addition, consumers can also get a generous service package when they purchase the Saver Notebook Renewal Service. In addition to skipping the line during offline services, users will also experience a free retrofit service for parts. Of course, the new computer machine reclamation service can not be left behind.
In the context of hardware equipment shortage and price increases, Lenovo Smart Service also launched the Rescuer Desktop Component Upgrade Service to alleviate users' anxiety. This "extender" service is supported by Lenovo's official services, and users can enjoy unique saver exclusive offers and upgrade programs, ensuring compatibility while ensuring hardware performance, and also having a warranty. The value-added service can allow users to enjoy a full range of protection throughout the entire life cycle of the product.
The Lenovo smart service, represented by the Saver Notebook Value Preservation And Renewal Service, is a nuanced listening between Lenovo and users, brands and consumers. In Lenovo's view, only by providing users with high-quality and reliable products and intimate and thoughtful services will users accumulate full trust in the brand in one purchase after another
Lenovo Smart Service has always returned the trust of consumers with great enthusiasm, and raised the quality of service to a higher level with careful listening and meticulous care. To allow true fan users to get the greatest discount, Lenovo will continue to improve the whole process of service links from initial purchase to after-sales service, and further create a high-quality service experience for users throughout the entire life cycle of the device.
Real good service can bring real convenience and value to everyone's work and life, which is also the "original intention" of Lenovo Wisdom Service. With the diversification of the consumer market, the trend of rejuvenation further deepening, and the deepening of product segmentation, Lenovo, as an industry giant, needs more insight, and while providing high-quality products, it will further create perfect solutions and bring consumers a higher quality service experience.
On IT impact china
IT Impact China is an industry award co-founded by Tianji and Bitnet under the guidance of the Award Selection Committee. Under the background of the epidemic and the promotion of new infrastructure, the technology industry has actively innovated and responded to changes, and has embarked on the leading road of digitalization and intelligence. IT Influence China to dig deep into the value of industry innovation, listen to the voices of consumers, aggregate the strongest resources in the industry, invite industry giants and industry elites to select and commend excellent and innovative technology products, brands and best practices for digital transformation of the industry, nurture innovative business models, and jointly imagine a better future in the intelligent era.