Xiao Mu of Zunyi at the end of 2019,
Bought a van,
Recently there was a problem with the engine,
Thinking that the vehicle is still under warranty,
He went to find the after-sales,
I didn't expect the other party to not repair,
What the hell is going on?
At the end of 2019, Xiao Mu purchased a van at a car sales point in Zunyi City, and on December 22, 2021, Xiao Mu's car suddenly stopped on the way to transport goods, and then dragged to the after-sales service station for inspection.
Owner Mu Jun: He said that the engine was broken, because it was driving at that time, and I also told him that this (engine) sound was normal, he said it was not normal, he said that the engine was broken.
After that, the staff of the service station worked with Xiao Mu to find the cause of the engine failure, and finally checked and found that there was a problem with a part of the engine.
Owner Mu Jun: After disassembling the engine, I was given three reasons, one is that we added water to the antifreeze, and the second is the oil, whether we added other miscellaneous oils outside. After these two statements were overturned by me, they said that the thrust tab was another part of the engine that was over-warranted, so our engine was not warranted.
Xiao Mu said that the after-sales maintenance personnel told him that the warranty period of the part of "thrust piece" was only 12 months, and now it belongs to the scope of over-warranty, so Xiao Mu's car has to replace the engine, which is self-funded maintenance.
Owner Mu Jun: I definitely don't accept it, after all, I still have a large part of the parts that are not super warranted. If that part of the part is repaired, it is the largest share of the repair amount, and the part that is not warranted is a small amount.
Xiao Mu believes that
He can pay for the excess maintenance at his own expense,
However, if all maintenance costs are borne by him at his own expense,
It's very unreasonable.
Owner Mu Jun: My current idea is very simple, that is, I hope to repair my car and repair it for me according to a reasonable warranty.
Because the two sides cannot reach an agreement,
Xiao Mu had to ask the media for help,
Help coordinate from it,
The staff of the service station explained this.
Staff: He has a total of more than 20,000 yuan of maintenance costs, the company now gives him more than 10,000 yuan, calling him to bear eight thousand yuan at his own expense, the company is willing to repair him.
Reporter: His engine should not be warranted yet, right?
Staff: He has his own warranty manual, you call him to provide the warranty manual to see. At that time we saw that his thrust tab was removed and fell off, and all the engine pull cylinders were not warranted, which we had in our book. In order to take care of him, Futian Company also gave him more than ten thousand yuan in expenses.
The staff of the service station said that they could not accept Xiao Mu's appeal, mainly because the engine of his car had failed, and the part of the super guarantee , the "thrust tab", was the main cause of the failure. So they can't fully warrant.
Staff: If this thing is not broken, the thing under warranty will not be broken, it is equivalent to a glass of water knocked down, the whole file (wet), without this glass of water these files will not be wet.
After listening to this explanation, Xiao Mu's heart was not so entangled. For the current manufacturer proposed 21589 yuan maintenance costs, Xiao Mu self-funded 8000 yuan, the rest by the manufacturer to make up this plan, Xiao Mu also expressed his approval, the premise is to ensure that the replacement parts are the original original.
Staff: Because Foton Company conceded in costs, it must be the original factory parts for him to do, providing his own products for him to do.
After the interview,
Xiao Mu sent a message to reporters saying,
The matter has been satisfactorily resolved.
Reporter: Lai Yun Editor: Zhang Yajing Intern Editor: Xu Manlin
Editor-in-charge: Tang Yun Editor: Wu Yao Review: Shi Changhan
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