The mortal little thing of "Sister Lan"

Wu Xinchun, all-media reporter of Xiangtan Daily

No. 33 Victory Building, Lower Reiji Backstreet, can be found less than 100 meters from Great Wall Road along the narrow alley of the Lower Reishi Farmers Market. From Monday to Friday, every morning before 8 a.m., residents in the alley can always see a familiar electric car passing through here unhurriedly. "Sister Lan, early!" "Early!" "Sister Lan" answered as she jumped out of the car. On the left was the barber shop, on the right was the clothing store, and she walked straight to the middle door without confirmation.

"Lan Jie", surnamed Guo, has just entered the year of confusion and has been in the position of housing manager for 21 years.

This "charter wife" is a bit wide

"Sister Lan" loves to be clean, and the first thing after entering the office is to clean the room. Whether on the table or on the floor, that small space of tens of square meters is always spotless. The next step is to turn on the computer, work on related work documents, and schedule the day's to-dos. The phone came in, and it was the master of the maintenance company who inquired about the cracking of an outdoor wall in a place two days before. "The crack is not too big, it should not be very difficult to repair", the voice paused, as if remembering something, "Lan Jie" then instructed, "Also bring some nails, the corner of the door in the diagonal door is a little loose, trouble to help her old man also get it..." Occasionally there are tenants who take the initiative to pay rent, "Lan Jie" skillfully opens the bill, and by the way also asks a few questions about the other party's life.

Collecting rent is one of the most important jobs of "Lan Jie". She's been told that since she stepped into the job 21 years ago. At that time, not only the rent fee, but also the utility fee and the property fee were collected by her and another old colleague of the Yuetang Housing Management Office. "At that time, there were indeed a lot of management things, and the charge alone made the two of us busy from early to black," Lan Jie explained, "Mainly because at that time, everyone's income was generally not high, and even if they went to the door to persuade them, they often ate 'closed door soup'." She recalled that at that time, most of the rent was paid month by month, and a few were paid on a quarterly basis. Even if the rent after the rent adjustment is 1 times higher than that year, it is not so difficult to collect rent. "Judging from her statistics, there are 503 households in the direct management of public housing in the jurisdiction of nearly 30,000 square meters, and the rent is paid at least once every six months, and many people are troublesome and simply pay the annual rent at one time." Fortunately, I have saved a lot of things," Lan Jie said with a smile. In 2009, the colleagues she partnered with retired and did not increase the number of other people, and she was able to cope with it alone.

Although it saves a lot of things, it is not easy to collect the rent. According to the words of "Sister Lan", this "charter wife" is a bit wide. From a geographical point of view, the directly managed public housing in the north to Dongping Town in the north and the half-sided street in the south are under her management. "Moreover, except for Dongping Town, the rest are basically not films", "Lan Jie" remembered that it took her a whole day to take the leader to the scene to introduce the building under her jurisdiction.

Bring a few more tiles to Stone Lane 45

If you just want to be a "charter wife", in fact, it is not an inattentive job.

November 28, 2021 is Sunday, at 4:10 p.m., "Lan Jie" received a phone call, and several tiles of the roof of the house at No. 45 Shixiangzi in Dongping Town were blown down by the wind. 20 minutes later, she rode an electric car from the Yuetang intersection to the scene. Gasping for breath to ask about the situation, looking for falling tiles, taking photos to collect evidence, reporting... When communicating with the master of the maintenance company by phone, she asked the master to repair as early as possible, "to bring a few more tiles, repair the ironing point, afraid of rain and water leakage", she said that it sounded a bit instigated, "Although the weather forecast says that this period of time has been sunny recently, what if (it rains)?" ”

There are not many such things. Two months ago, on the night of September 23, a paulownia tree with a trunk diameter of 30 centimeters on a small road in the public housing area of Dongping Town fell down and smashed on the public housing across the road. The resident called a phone to report that she confirmed the personal safety of the resident at the first time, and then immediately contacted the company to arrange for the staff to cut the fallen tree and repair the damaged house in time. "These are still small things," she seemed to say somewhat habitually, "and one piece comes out every three to five minutes!" Because some of the houses are older, "Lan Jie" said that what she is most worried about now is bad weather such as thunder, heavy rain and falling snow. She also vividly remembers the 2008 ice disaster, when she and several colleagues stomped their feet to the direct management public housing area for several days to play "ice skates".

Now, almost every afternoon, "Lan Jie" will go out with the account book and invoice, collect rent in the jurisdiction, and do fire prevention and electricity prevention propaganda. In fact, her biggest task is to "patrol": which building has peeled off the porcelain pieces of the outer wall, which aisles are blocked by garbage or coal, where the electrical communication lines are messed up... She took pictures with her mobile phone, reminded the residents to pay attention and reflected to the superiors, and strived to solve the problem as soon as possible. Because she has to visit the site every day, "Lan Jie" still retains a work habit - only wearing sneakers and never high heels. "It's not that I don't like to wear high heels", at this point, she suddenly felt a little embarrassed, "the nature of the work is not allowed!" ”

"Whining words" of "Confidant Sister"

In the past 21 years, Guo Lan has changed from a "little Guo" who has just understood things to a "confidant sister" in everyone's eyes, and the unit has also changed from Yuetang Housing Management Office to the Public Housing Department of Tanfang Asset Company under Chengfa Group, and the only constant is the sincere heart.

Familiar people know that "Lan Jie" often provides "exclusive services" for some "special objects". There are some elderly and disabled people in the households, and it is not easy to take care of themselves, and it is even more difficult to go out to do something. "Their legs and feet are inconvenient, I am convenient", "Lan Jie" said, "heart for heart, who will not have a time to be anxious and sad?" When handling some businesses such as annual examination procedures for rental subsidies, she insisted on taking the initiative to bring materials to the door one by one, and patiently explained and handled them to this group of "special objects".

The exclusive service of "Lan Jie" is far more than that. On weekdays, she delivers books to children from low-income families, sends rice and oil and other daily necessities to difficult households such as widows and the elderly, and during the rainy season, she and her colleagues also assist households with serious rain leakage to move in a hurry... People were grateful that she wanted to keep her for dinner, and she waved her hand and replied without the slightest pretense: This is what I should do, I am a Communist Party member, and I should have been everyone's waiter.

The general income of households directly managing public housing is not high, the situation is also more complicated, and they occasionally encounter unreasonable or even vicious households in their work, and it is inevitable that the "confidant sister" will not be able to think straight. People know that "Lan Jie" is a well-known "warm-hearted", but few people know that she is also a woman with a strong job in her bones. "To tell the truth, sometimes the heart is also a little annoyed", "Lan Jie" said with some helplessness, "The work of the room manager is trivial every day, good words are exhausted, the strength is used, often things come and go even on weekends to work overtime, but I can't see how much has been achieved!" However, as soon as the complaint was over, "Sister Lan" immediately returned to the state of "Confidant Sister".

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