In recent years, Chaohu City has adhered to the needs of the masses as the guide, relying on the municipal affairs service center, integrating government affairs openness with government services, promoting the "panoramic" openness of government affairs with "small incisions", speeding up and improving the efficiency of government services, and continuously improving the satisfaction and happiness of the masses.
Explore the construction standards of the special zone and create a "main position" for the interaction between the government and the people. Following the principle of "clear identification, convenient and practical, adapting to local conditions, saving and efficient", building a "government affairs open zone" with high standards, setting up 6 sub-functional areas of policy document publicity area, government information inquiry area, government information application area, office service consultation and policy interpretation consultation area, opinion collection feedback area, and waiting for rest experience area, so as to achieve "four norms", that is, standardize the identification of the special area, standardize self-service equipment, standardize physical data, and standardize guidance services.
Shape the characteristics of the construction of the special area and polish the transparent "display window" of government affairs. Innovative introduction of cartoon image ambassador "Nest Little Sister" (Xiaoda), mainly used for special area guidance, query machine intelligent Q&A and so on. Produce publicity videos to concisely explain functions such as government information inquiries, open acceptance upon application, and handling service consultations, with vivid content and novel forms. Develop and launch the "Chaohu Municipal Affairs Open" mini program, open WeChat to scan to query government information, submit application disclosure, consulting services, etc.
Smooth the "online + offline" interaction to create a "service station" that is convenient for the people and enterprises. All of the city's 18,723 government service items were publicly announced in the network and physical halls. The comprehensive implementation of the "notification commitment" and "one network communication office", etc., the proportion of in-depth matters of the four-level network office has increased to 100%, the average number of application materials has been compressed to 1.73, and the average processing time limit has been reduced to 1.64 working days, and "more government information runs away, and the masses run less errands" has become a reality. Standardize open handling upon application, clear acceptance channels, strictly implement links such as acceptance, registration, handling, investigation, and response, uniformly use standardized response documents, and lawfully ensure the public's reasonable information needs. The government portal website has set up a government-people interaction section, bringing together functions such as consultation and complaints, opinion collection, online interviews, and questionnaire surveys. In the government affairs open zone, the touch inquiry machine is used to display the enterprise and personal office interface, the enterprise interface provides policy consultation, loan services, "six stability and six guarantees", "double strokes and double introduction" and other service inquiries, and the personal interface provides high-frequency list of matters, case disclosure according to application, map of benefiting the people and the people, and building a "government-people direct train, government-enterprise connection bridge".
The Chaohu Municipal Data Resources Bureau will systematically summarize the construction experience of the Chaohu Municipal Affairs Open Zone, actively declare the creation of 26 provincial-level demonstration sites in the pilot areas, focus on building a mature and formed grass-roots government affairs open service system, and strive to create a "Chaohu Model" and "Chaohu Model" for open government affairs, and promote the modernization of the government governance system and governance capabilities. (Mu Shanshan)
Editor: Wang Xiaodong
【Source: Xinhua News Agency client Anhui Channel】