Starbucks' so-called "gold standard"
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On the morning of December 13,
Coffee chain brand Starbucks
It was exposed that two stores existed
Tampering with the shelf life of ingredients, using expired ingredients, etc.,
As social attention continues to heat up,
Starbucks then issued a response saying,
At present, the two stores involved have been closed.
Today
#星巴克承认使用过期食材 #
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Public information shows that in the past few years, other Starbucks stores have also been warned or fined by market supervision departments for food violations or operating expired foods.
In response to the food safety problems exposed this time, at noon on the 13th, Starbucks released a message that it was deeply shocked, closed the two stores involved, and launched an internal investigation. In addition, Starbucks stressed that it adopts a zero-tolerance approach to food safety issues and welcomes continuous supervision by the public and the media.
Starbucks replied!
Store employees confirm the violation, and all stores across the country will be retrained
The relevant departments in Wuxi, Jiangsu Province, inspected 82 stores
15 problems were identified
According to the Wuxi market supervision WeChat public account, on December 13, in response to the media exposure of two Starbucks stores in Wuxi City, there was a problem of "changing ingredient labels and using expired ingredients", the market supervision department attached great importance to it and immediately organized a special work class to comprehensively carry out verification and disposal work.
The market supervision department simultaneously carried out inspections of 82 other Starbucks stores in the city, and found that 15 problems such as employees not wearing work hats, random placement of items in the processing area, and incomplete disinfection records have been ordered to rectify. The Municipal Market Supervision Bureau conducted an administrative interview with Starbucks (China) Northeast China, requiring the company to conduct a comprehensive self-examination and rectification of existing food safety problems.
More than 1,200 complaints went unanswered
According to the official website of Starbucks, "Starbucks formulates and strictly implements Starbucks food safety 'standards' based on the highest standards in the industry." However, in terms of black cat complaints, the cumulative number of Starbucks complaints has reached 1252, but none of them have been accepted.
Some consumers said that they had diarrhea after ordering beef rolls, cakes, kesong and other afternoon teas at Starbucks, and feedback to customer service only got "answers that food safety problems could not be solved"; some consumers said that they ate moldy and spoiled food, ate foreign bodies in sandwiches, etc.; and consumers said that during the epidemic, Starbucks clerks did not wear masks and talked casually when making drinks.
Coincidentally, just a month ago, on November 24, starbucks coffee (Shenzhen) Co., Ltd. Yantian Yihaicheng Second Branch was warned by the Shenzhen Municipal Market Supervision and Administration Bureau for food violations, specifically failure to clean up food that exceeded the shelf life (Taiwanese mooncakes) in time.
In addition, Shanghai Starbucks Coffee Operation Co., Ltd., an affiliate of the Starbucks brand, has been subject to administrative penalties several times in recent years.
People's Daily Commentary: Offering Expired Products,
No matter how big the brand is, it is impossible to keep fresh for a long time
On the evening of the 13th, the People's Daily Commentary Department published an article saying: Food safety is the foundation of the survival of catering enterprises, and it is also the minimum respect for the health of consumers. The red line cannot be touched, and the bottom line cannot be broken. The "gold standard" must not be just a slogan of propaganda, and "flight inspection" cannot be reduced to a form of sloppy viewing. This incident also reveals that food safety requires self-discipline and also needs other disciplines. We hope that relevant enterprises can face up to and reflect on the failure of their own internal regulatory model, and also expect the regulatory authorities to come up with more stringent measures to force enterprises to guard the bottom line of food safety.
Source: Shangguan News Comprehensive CCTV Finance, Modern Express, Black Cat Complaint, People's Daily Commentary