Recently, some media reporters undercover Starbucks stores found that the ingredients continued to be used after expiration, making a variety of best-selling drinks for sale; supervisors and clerks tampered with the shelf life, and some ingredients were artificially "extended" for a week; pastries that promised to "not stay overnight after opening" were secretly put on the shelves the next day...
Expired chocolate liquor continues to be used, and expired ingredients are privately labeled
Recently, the Beijing News reporter went undercover at two Wuxi Starbucks stores. At the Wuxi Starbucks Zhenze Road store, the relevant regulations on food safety are useless, and the ingredients are still used after expiration. Starbucks's "Product Opening Shelf Life Summary Table" indicates that the shelf life of chocolate liquor under refrigeration conditions is 48 hours. The reporter found that a bucket of chocolate liquid has passed its shelf life, but the clerk has used the barrel of expired chocolate liquid more than once to make drinks for customers, including the best-selling breakfast drink cocoa vapor milk.
A pot of matcha liquid used to make matcha lattes has also expired, but the clerk used the expired matcha liquid to make a matcha latte for customers.
The reporter saw that a pot of black tea liquid placed on the bar did not have a shelf life label, and a clerk who made drinks at the bar explained, "Because it has expired, I tore off the label." In addition, cream, peach pulp, and matcha liquid have expired, but the store director said that it will continue to be used.
In the Starbucks Wuxi Changxing Building store, the cocoa fragments used to make "Star Ice" in the store have expired, and the duty supervisor did not scrap it after discovering it, but directly replaced it with a new label, and the expiration time limit was postponed for a full week. Shockingly, the various pastries that had been opened, such as bacon cheese burgers, sausage bacon cereal sandwiches and French chocolate croquets, even if they were left over the day before, were asked by the supervisor to be placed out to continue selling. The reporter found that the store would secretly put the pastries left over from the previous day on the counter almost every day.
Consumer complaints about Starbucks food problems
On the official website of Starbucks, dozens of honors can be seen including "China Food Health Seven Star Award" and "The Most Trusted Brand in China's Food Industry". But even so, many consumers still complain about Starbucks because of food safety issues.
On the black cat complaint platform, some netizens reported that on November 24 this year, through the Starbucks APP, no. 1068 Tianshan West Road, Changning District, Shanghai, Lianqiang International Phase II Starbucks store order breakfast, when eating one of the meals, found that the food has been moldy and deteriorated.
During the period of contact with customer service, customer service asked to take the APP insurance channel, and finally Starbucks paid 22 yuan. Netizens said: "Food can not be just a single spoilage, it is likely that there is a problem in the batch, Starbucks does not care." The $22 compensation was extremely humiliating to me, eating half of the food found moldy and not to mention the potential impact on the body, in the process of communicating with Starbucks they had no remorse for the food spoilage, nor did they make any response to the food problem. ”
On December 10, there was a consumer complaint: "In Starbucks ordered an afternoon tea, there are beef rolls, Basque cake, praise, but unfortunate is that I and my colleagues have diarrhea, contact Starbucks customer service, customer service said that food safety problems can not be solved, let provide restaurant phone, customer service is not provided, please ask Starbucks customer service what can you do?" ”
The use of expired ingredients by Starbucks was exposed, which triggered widespread discussion. Some netizens expressed shock: "Starbucks a cup of more than 30 still use expired raw materials" "I worked in Starbucks three years ago is not like this, food safety is very strict, it seems that Starbucks really has a much worse business"; some netizens have raised doubts about Starbucks store management: "The problem with Starbucks is not food safety standards, the real problem is ridiculous performance appraisal, the performance of partners who change labels is better and easier to promote, and bad money drives out good money." ”
Xiaoxiang Morning News reporter Li Shu
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