The Fountain of the Fifteen Golden Men, a symbol of national unity
A few years ago, there was a 13-day trip to Russia + Nordic 4 countries, round trip in Guangzhou, the price from the original price of 18300 yuan, preferential to 10999 yuan. I was half-convinced, so I tried to check the price of similar trips on the Internet, it seems to be about 14000-16000, and resolutely registered. Because we had 10 people from a group of friends to participate together this time, the travel agency also gave each person another 200 yuan discount.
On the day of departure, we will meet at Guangzhou New Baiyun Airport. Depart at 23:30 a.m. and travel to Tehran with Iran's Mahan Air for a connecting flight to Moscow. The travel agency requires us to follow the Iranian religious practices when transiting, and ladies must wear a headscarf before leaving the cabin, long-sleeved clothes on the upper body, and long pants or a long skirt up to the ankles on the lower body. Men can wear short-sleeved clothes, but not shorts. On the way around, watching a lot of Chinese aunts dressed up as Iranian women makes people feel both fresh and weird.
The next morning at 5 o'clock in the morning to Iran, wait at the airport for a few hours, and then fly to Moscow. At this time, something even more tragic about this journey happened! Just as the so-called "going up the mountain and eventually meeting the tiger", a very low probability of "lost luggage" incident has befallen my head.
The plane arrived in Moscow at 11 o'clock and we received only one of our couple's 2 suitcases. After anxiously wandering around the baggage transfer belt for more than half an hour, I still didn't see my luggage. I had to go with the tour guide "Bingbing" to the baggage inquiry office at the airport to report the loss, fill in the identity information and luggage information. The whole tour group of 30 people waited for us dryly at the airport with their luggage, delaying everyone for more than an hour, or they still couldn't get any information about our luggage. I am really annoyed and ashamed--- wasted everyone's precious tour time, sorry friends!
Fortunately, what was lost was my suitcase, and as a man, it was still easy to pass (however, the only bank card we brought with us this time was also placed in this suitcase, so that the shopping in the next few days was affected). That night, I could only use the hotel's iron to quickly dry my clothes for a change of clothes, hoping that the lost luggage the next day would be delivered to us in time.
On the second and third days of the trip, while we took pictures, we also had to negotiate with the travel agency and tour guide from time to time to ask them to find out the whereabouts of the luggage as soon as possible. The good mood of the tour has also been greatly affected.
At first the news said that the luggage was found at the Iranian airport and would be sent to Moscow the next day. It made me happy for most of the day. But the next day, the luggage was still missing. The result of the inquiry again was: Guangzhou Airport had already sent our luggage out, but the Iranian airport said that it had not received our luggage. At this time, we estimate that the possibility of lost luggage is very large, so we send a text message to the travel agency and seek their relevant legal advice: "After the loss of luggage, which department should be responsible?" What actions should we take to protect our rights and interests? ”
The travel agent replied: "The travel agency itself is not responsible for the loss of luggage, this should be the responsibility of the airline!" And said: "According to the past practice, no matter how much valuable things you lose, as long as you do not declare the value or purchase relevant insurance when you check in, the airline generally only compensates about 300 yuan per piece of luggage." The travel agency promised to help us follow up on this matter and advised us to buy some emergency toiletries and clothes temporarily, and keep the invoices for future claims. Since this is the case, we have to hold the mentality of "if you come, then be safe", forget your troubles, and just visit!
The guide who hosted us in Russia was a cheerful and lively girl named Anna. Most Russian men and women are tall and mighty, really a truly fighting people! But this Anna is fat and short (similar to our ordinary Guangxi girls), which may be a rare short woman in Russia. She Chinese was not bad, very welcoming to our Chinese tourists and her reception work left a good impression on us.
When Anna learned that our luggage was missing, she comforted us and said, "It doesn't matter! When the tour is over, I will take you to buy some cheap and good clothes. When the time comes, you can just go to the airline to compensate! They will definitely compensate you!" Our tour guide "Bingbing" also said: "I have arranged a time with Anna, and when the time comes, let her take you to the regular store with invoices and buy all the things you need in order to make a claim." "Hearing that, we were a little excited! This is not just to turn bad things into good things, take the opportunity to "shoot for cannon"!
The person in the center of the photo is the Russian tour guide Anna.
But between the ensuing excursions, Anna quietly reassured me several times: "Don't worry! Russian mink coats are cheap and of good quality! I'll take you to the store and make sure you get the clothes you're happy with! "Does she think that the Chinese we come to visit are all big money?" I was a little weak-minded, so I said, "The mink coat may not be good to claim, right?" She said: "It doesn't matter, the price is not expensive, and the price is similar to that of ordinary clothes." No problem with claims! ”
I thought about it carefully, this mink coat could not be cheap, and there was no chance to enjoy it in a place like Nanning. In order to avoid embarrassment, I quietly asked the domestic tour guide "Bingbing" to refuse her help.
Later, it turned out that it was not easy to buy cheap clothes in Russia. The general underwear and underwear are more than 100 yuan a set, and the ordinary outerwear and outer pants are also more than 300-400 yuan. Fortunately, the weather in Russia was not as cold as we expected, and I carried an autumn coat in addition to a trouser and shirt, which was just right to cope with the Russian weather in June. So during those days in Russia, I just bought some toiletries, socks, shoes and underwear for emergency. But it also cost hundreds of dollars. Just in case the weather gets colder on the back of your Nordic trip, buy a few coats to protect yourself from the cold!
But Nordic clothes are more expensive, and the general coat is more than 500 or more than 1,000 yuan. In various stores, as long as it is not made in China, the price is ridiculously expensive. So unless I had to, I didn't want to buy any more clothes. Fortunately, after a few days of traveling to Northern Europe, I didn't encounter too cold weather. I didn't break the bank to buy any more clothes, and with the few pieces of clothes I had left, I was able to cope with my days in the 4 Nordic countries. However, it will be hard at night, so after taking a shower, quickly find an iron to dry the changed clothes so that you can continue to travel the next day. Thankfully every hotel basically had an iron and ironing board which made it easy for me to iron my clothes.
In the days that followed, no matter how we inquired, there was no more information about our luggage. It wasn't until the end of the tour that we heard that our luggage seemed to have arrived in Turkey, and learned that the luggage would be returned from Turkey to Guangzhou, the departure place.
At 9:00 a.m. on June 20th, we finally returned to Guangzhou Airport. I went to the baggage information desk at the airport and learned that our luggage had indeed been found and returned to Guangzhou from Turkey on June 18th. When looking for our single luggage at the airport, the tour guide Bing Bing made a compensation claim to the airport on our behalf. The airport receptionist said: "According to the convention, we can only pay 300 yuan." If you accept, sign and receive the money immediately. If there is any objection, please go to the XX Civil Aviation Headquarters of Civil Aviation in the city to resolve it through consultation. "This is actually a trick introduced by civil aviation officials to embarrass passengers in order to reduce claims!"
Thinking that this time the luggage was lost for more than 10 days, it brought a lot of trouble to our trip, and also caused me to spend more than 1,000 yuan to buy clothes for emergency (1 pair of leather shoes bought in Northern Europe is the big part of this cost). Although I am full of complaints, considering that the luggage has been lost and recovered, it may not be worth the loss to compete with the civil aviation bigwigs. Forget it, stop here! Just as we were about to sign for the compensation documents, the airport staff delivered our lost suitcases. Before I could open the box, I saw that the box had fallen to pieces and the levers had been destroyed. It was as if our luggage had been smashed many times as a dumpster. At that time, I was out of breath and insisted that they solve the problem of broken boxes.
The airport reception staff may also feel that the box is too badly damaged, and agreed to pay us a new suitcase on the basis of paying us 300 yuan. This is a three-no product (no trademark, no manufacturer, no lock), which may be a suitcase specially used by civil aviation for compensation). Seeing that the appearance of the box was still passable, we agreed. Unexpectedly, this receptionist actually said: "After you ask for the box, the 300 yuan compensation cannot be given at the airport, and you have to collect it at the XX Civil Aviation Headquarters in the city." "And what to say" just said that immediately receiving compensation is a mistake. ”
Hearing such words, I was blown up on the spot! This compensation scheme is getting too fast, right? Fortunately, in addition to our two couples, there was also our tour guide Bing Bing, who heard the compensation plan just now. I couldn't control my anger and shouted, "Are you trying to solve the problem or are you trying to make things difficult for the passengers?" ... Barabala..." The receptionist may also be distraught by his renegade claims, and quickly pretends to call and ask for some leadership. After rubbing for several minutes, I finally agreed to give me compensation and suitcase on the spot, and we signed the matter.
Such a large company as civil aviation, dealing with passenger problems within a few minutes of rebellion, such a strange thing, if not personal experience, really can't believe it!
Usually travel by plane, it is common for the suitcase to be smashed due to brutal loading and unloading, but the loss of luggage should still be a low probability accident. I should be lucky in my misfortune this time, after the luggage goes abroad for a turn, I can return to my hands! The precautions we can do in the future are: before checking in the baggage, make a few obvious signs on the outside of our luggage, and take pictures for retention, so that we can inquire and make claims after the accident.
After returning from the tour, I went online to check the airline's regulations on the handling of lost luggage, and now excerpted the following information for friends' reference.
(1) What is the compensation standard for damage to baggage?
A: On domestic routes, the compensation standard for baggage loss is 100 yuan per kilogram. International routes are divided into The Warsaw Pact (warsaw treaty) and the Montreal Convention (hereinafter referred to as the Covenant). The compensation rate for eligibility of the Warsaw Pact is USD 20 per kilogram. The compensation criteria that meet the conditions of "Monty", regardless of checked baggage or unchecked baggage, cannot exceed 1000 special drawing rights per passenger.
(2) What is the standard of baggage delay compensation fee?
A: Domestic routes: At present, regardless of the class of service, each passenger pays a one-time compensation of 100 yuan. On international routes, the requirements of each carrier are different, if the limited "temporary living compensation fee" is not enough to make up for the loss caused by the delay of baggage, the passenger should provide proof of consumption, after assessment by the carrier, in accordance with the provisions of the international convention.
(16) Is the stolen baggage compensated according to the actual loss?
A: No, the carrier is also liable for the loss of stolen baggage in accordance with the provisions of the limit.
(17) Can I compensate my foreign currency in China?
A: No. A lot of friends travel abroad and the luggage doesn't arrive on time. Although some daily necessities were purchased in foreign currency, when returning to China to apply for a claim, because foreign currency cannot currently circulate in China, the carrier can only compensate RMB in accordance with the requirements of China's laws.
(22) How to compensate if the weight of baggage cannot be determined?
A: When the baggage is damaged, if the weight of the loss cannot be determined, the carrier should calculate the compensation according to the class of service enjoyed by the passenger, for example, the free delivery of the passenger in the ordinary class passenger weighs 20 kg, and the maximum compensation fee cannot exceed 100 yuan X 20 kg = 2000 yuan.
Knowing the above provisions, the next time you deal with it, you can be confident. I hope we will never encounter such bad luck in the future!