Guangzhou Merrill Lynch Property Management Co., Ltd. was established in 2001, is a wholly-owned subsidiary of Merrill Lynch Foundation Group, and is a national first-class qualified property management enterprise with independent legal personality. There are more than 750 property management personnel, professional and technical personnel and service personnel of all kinds, with an area under management of more than 4.5 million square meters, and the properties currently managed mainly include Merrill Lynch Foundation Building, Merrill Lynch Coastal Garden, Merrill Lynch Lakeside Garden, Merrill Lynch International Community, China Southern Airlines Garden, Yijing Garden, etc.
Property maintenance projects
Case type: internal infrastructure, public equipment maintenance, owner internal maintenance
Participants: Property, Owner
Maintenance objects: Merrill Lynch Foundation Building, Lakeside North Garden, Yijing Garden, Merrill Lynch Coast, Merrill Lynch Lakeside, Huadu Nanhang Garden.
Difficulties in repairing
In addition to the maintenance of the headquarters office building, Merrill Lynch Property also needs to provide maintenance management for many communities, because the equipment and facilities are scattered everywhere, the types of repair reports are diverse, and it is not clear when describing the fault situation, resulting in the unified management of work orders, the maintenance department cannot make accurate judgments on the fault problem, and the maintenance process, processing results and the cause of the failure of the equipment lack of effective statistical analysis.
According to the operation mode of the "repair" platform and the maintenance scenario at this stage, Merrill Lynch Property decided to solve the existing problems at this stage by scanning the code for repair, internal APP repair and maintenance and background data management.
Usage
The following shows the maintenance data statistics of Merrill Lynch Property after using the "repair" platform for one and a half months (September 15 - October 31):
Work order completion data statistics
Half a month before the start of use, through the system analysis, the completed work order volume was 73.88%, and the difference between the repair amount and the completed amount was very large, and there was an obvious backlog of work orders. After a reasonable adjustment of the scheduling time, the completion rate of work orders in the whole month of October reached 85.93%, an increase of 12.05% compared with the previous half month; it can be seen that the backlog of work orders after adjustment and deployment has been greatly reduced, and the quality of maintenance has also been greatly improved.
Statistical analysis of maintenance data
By using the "Repair" platform to report repair and repair records, you can statistically analyze the background data to obtain the analysis data of completed, in progress, maintenance overtime, bad evaluation orders, and the analysis of the cause of equipment failure. Managers can train equipment users based on data; develop performance appraisal mechanisms for maintenance personnel; and inspect and maintain old and sick equipment. After a period of reasonable adjustment and arrangement, the maintenance overtime situation decreased by 13.86% compared with the previous half month, the damage caused by improper operation was classified as "0", and the man-made damage decreased by 0.26%.
Use feedback
Before using the "repair" platform, Merrill Lynch Property has been using a third-party property management system for repair, but because the system is a comprehensive management system, the research on the repair and maintenance management module is not deep, which cannot meet the repair and maintenance needs of Merrill Lynch Property, which also brings great pressure to the department assessment, and the performance of the department is difficult to quantify statistics.
Since the launch of the "Repair" platform in mid-September, property personnel, owners and maintenance personnel can report repairs in time through scanning codes or APP, and timely follow up to solve faults through real-time supervision and overtime reminders. The repair order is not missed, the overtime situation is reduced to 9.45%, the work order completion rate is increased by 12.05%, and the damage of improper operation is classified as "0". Through the use of the "repair" platform, the quality of maintenance services in office buildings and residential areas is effectively guaranteed, and Merrill Lynch Property can achieve cost reduction and efficiency increase, laying a solid foundation for property revenue.