I do practical things for the masses

"Hello, I was injured while working for others, the contractor has not paid me medical expenses, I want to ask a lawyer to help me fight the lawsuit." "I want to ask what procedures are needed to mediate a divorce?" ...... In the public legal service hall of the Ankang Municipal Bureau of Justice, the masses who came to consult were endless. According to the staff of the service hall, every Tuesday, the crowd came more, because the leaders of the bureau would lead the shift in the hall on that day.

Since the beginning of this year, in order to further deepen the practical affairs for the private sector, the judicial administrative system of Ankang City has actively explored the model of "one center, two-level linkage, and three-shift service" to effectively relieve people's worries and warm people's hearts. Taking the public legal service hall as the front, the judicial administrative organs at the city and county levels have integrated judicial administrative legal service resources such as legal aid, people's mediation, lawyers, notarization, and grass-roots legal services, and the leaders of the bureau have led the shift, the heads of departments on duty, and the legal service personnel have received visits from the masses in the form of sitting shifts, answering legal consultations, promoting the innovation of judicial administrative organs' service methods, and optimizing service processes, so that the people can obtain more convenient, better quality, and more practical public legal services.

"The leaders of the Justice Bureau treat the small things of our people as big things and are conscientious and responsible, and I am really grateful." For the work results brought about by the "three-shift service", Mr. Zhou of Ziyang County has a deep feeling.

At the beginning of the year, Mr. Zhou's son was injured in school playing basketball and was hospitalized, and he sued the responsible party to the court, because Mr. Zhou's son was a minor, Mr. Zhou came to the Ankang Legal Aid Center to seek legal aid. On the same day, the leader of the class immediately arranged for the head of the department to verify the authenticity of the application materials after understanding the situation, and immediately assigned "1+1" legal aid volunteers to undertake the case. With the help of volunteers, Mr. Zhou quickly received more than 30,000 yuan in compensation.

"To do practical things for the masses, we must start from every detail, do the work in a down-to-earth manner, and do practical things well." The relevant person in charge of the Ankang Municipal Bureau of Justice said that in order to let the masses enjoy more convenient and high-quality public legal services, they strive for excellence and continuous improvement. At present, the duty schedule of the weekly "three shifts of service" is publicized through the WeChat public account, the website of the bureau organ, the public notice column, etc., which is convenient for the masses to choose and supervise. At the same time, through the integration of notarization, lawyers, legal aid, people's mediation, judicial appraisal and other resources, to create a one-stop service for the masses, and with the "standardization" activities as the carrier, vigorously carry out high-quality service activities, set up waiting areas for the visiting masses and parties, provide convenient items such as tea, pens, paper, umbrellas, etc., and place legal publicity materials and newspapers and magazines. In addition, a "party member pioneer post" has been set up to allow party members and cadres to set an example by clarifying their identities, standardizing the handling process, clarifying the time limit for handling, and providing high-quality services.

Whether the work is good or not, the masses have the final say. In order to grasp the opinions and suggestions of the masses on the public legal service work of judicial administrative organs in a timely manner, the staff will regularly conduct questionnaire surveys and telephone return visits to understand the public's awareness and satisfaction rate of public legal services, and promptly transfer the problems reflected by the masses to the relevant departments for handling, and reply and feedback within the prescribed time limit to ensure that "every case is implemented and everything has an echo". In order to further make the "three-shift service" better and stronger, the staff will be arranged to "look back" at the work of the month every month. For unresolved problems, supervise and urge the leaders to do a good job in follow-up services, and promptly submit some difficult and complicated cases to the party group meeting of the bureau for discussion, without delay or delay, and strive to do every small thing around the masses well and do a good job, so that the masses can "wait less" and "not toss".

The judicial administration system of Ankang City focuses on the growing demand for legal services of the people, and through the development of "three classes of services", not only allows the masses to obtain more high-quality and efficient legal services, but also builds a "bridge connecting the hearts" between the judicial administrative organs and the people, and does the judicial administrative work into the hearts of the masses.

(Source: Ankang News Network) [Submissions, regional cooperation, please send a private message or send a 3613378752 #qq.com within 24 hours to reply. 】