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"Focus on the villa, achieve happiness, be a high-quality service provider, be a high-quality citizen" as the soul of the shang layer, is the indispensable spiritual support and spiritual power to achieve the century-old shang layer. Under the guidance of the spirit of Shang layer, after the unremitting efforts of Shang Layer people for 15 years, Shang Layer has achieved a happy and healthy life for tens of millions of villa owners. There is such a group of people in the Shang Layer, they are the forefront practitioners of the Shang Layer spirit, they are the bridge between the owners and the Shang Layer, and they are the Shang Layer Market Development Department.
As the head of telemarketing in the marketing development department of Pudong Shang layer, Chen Ke, she has excellent professionalism and excellent service quality. With respect for customers, adhering to the purpose of "customer first" in Shang layer, she uses systematic thinking to constantly refine the granularity of service, and constantly sharpens and improves her professional qualities, only for more professional service customers. She said: "I have a sense of pride in my personality, and this pride stems from my previous work experience. However, after coming to Shang layer, I found that Shang Layer's requirements for professional positions are more structured, refined, and more professional and standardized, which allows me to better serve customers. "This is a valuable asset brought to her by Shang layer, and it is also part of Shang Layer's blood, which has cultivated a batch of excellent high-quality service providers with high professionalism for Shang Layer."
The tall nose bridge, flexible eyes, exquisite facial features, the whole body exudes self-confidence and sassy temperament. Her self-confidence comes from shang layer, a high-quality villa decoration service platform with high professionalism and high literacy. Her humble and studious mentality, excellent professional skills and excellent service attitude have been recognized by many owners, and also influenced her team. A person's focus can not stop the professionalism of a group of people, Shang Layer has been deeply cultivating the villa decoration industry for 15 years, with a high degree of professional service quality, to build a happy villa new home for the owner.
PART
01. Incarnate the bond of happiness and connect the happy life for the owners
- It's my mission
Connecting a happy life and improving the home quality and happiness of villa owners is Chen Ke's goal, and it is also the goal of Shang layer. As a municipal extension service staff, in August this year, she won the fourth mountain championship and many honors of the Pudong Shangpi City Topography Department, and she clearly defined her responsibility and value. "Her role is the link between the owner and the design services team," she says. It is to provide professional consulting services for owners, help owners clarify their own needs, match the right design team for owners, and provide the link for owners to finally be able to stay in a healthy and comfortable place of happiness. ”
However, in the past 8 years, she has served a number of peer companies, "additions", "materials", "renderings of large differences in real scenes" and so on are the problems she found in many companies, which is not what she wants, nor what the owner wants to experience. She said: "The most obvious feeling of coming to Shang layer is that Shang Layer not only has a perfect service system, but also a group of employees with high professionalism and vitality and dreams. Such a perfect platform, villa design, decoration construction, soft furniture, shang layer housekeeper all-round service for the owner, it is really to improve the home quality and happiness of villa owners as the goal, this is also what I want to bring to customers, to give customers a happy home is my duty, but also the mission! ”
02. The still layer in my eyes
——Choosing Shang Layer means choosing efficiency and professionalism
"Improving the quality of life for customers, building a platform for employees to realize value, and setting an example for the industry" is the mission of Shang layer company, and it is also the goal of the unremitting struggle of Shang Layer people.
Just like in May this year, just in time for the company to have a villa design exhibition activity, when there was a customer she tracked for nearly a month, when inviting customers to participate in the exhibition, the customer has been hesitant, and said that he has watched several exhibitions, feel that all aspects are similar, do not want to come to the villa design exhibition site to see. But after Chen Ke's patient communication, on WeChat to upgrade the 18 processes of the Shang Layer a screenshot, and supplemented by text explanation sent to the customer, in the 15th item, she with the Shang Layer's high-quality craft standards, supplemented by professionalism and patience to impress the customer, after meeting after in-depth communication and perfect service system explanation, so that the owner successfully chose the Shang Layer.
She said: "The reason why I am now able to lead my team to continue to grow, to do better and better service, to make more and more customers satisfied, is actually to build a platform for us to achieve self-worth." The purpose of 'customer first' and the management of 'process is greater than process' have made shang layer and peer enterprises have obvious differences and contrasts, which is also the basis for shang layer to become a model for peers. ”
It is my responsibility to make customers satisfied, and Chen Ke let time witness her professionalism and rigor. With excellent professional knowledge and an attitude of excellence, we have achieved happiness for each villa owner. She truly explains what "customer first" is! It also really plays a role in delivering value to customers, which is her glory!
03. Treat life, treat learning, treat work
——In front of the lights of the ten thousand houses, he kissed my human world
With a big grinning personality, Chen Ke from Zhuji, Shaoxing, Zhejiang Province, wrote her wonderful life. As a link between happiness, she blooms happiness for customers with professionalism and sincerity, and spends her life time with a cheerful and straightforward positive attitude.
She said: "I hope that my department can become the most competitive customer acquisition team in Shanghai; I also hope that the team I lead can grow steadily in continuous learning, have stronger and stronger professional ability, serve every owner well, and achieve common goals together; most importantly, I hope that my own service can be recognized by the owners and themselves, and can happily move into a new home and get a healthy and comfortable happy life." ”
In life and work, she likes to sing and travel short distances, sometimes enjoying her own slow-paced life, sometimes interacting with colleagues to ease the tense working atmosphere. She is also a role model for her colleagues in terms of work and study, with a rigorous work attitude, humble learning spirit, and strong execution ability, so that she can serve the owners more professionally and obtain the recognition of the owners. On the road of life, she bloomed herself freely, kissed her life, loved her career, and struggled unremittingly for her persistence.