Since 2021, The "Afu Service Team" of Tongling Fucai in Anhui Province has continued to carry out various services in an orderly manner with the service concept of "serving lottery players, service sites, and serving the society" and the service standards of "exquisite business, timely response, meticulous service, and safety standards", effectively improving service quality, and further consolidating the achievements of unit brand creation.
First, the regular service is further upgraded. The implementation of "say no" promotion management, that is, "do not say can not be done, only say how to do", routine services have been further upgraded. Serve lottery players, provide lottery players with various game play introduction and prize distribution information publicity and consulting services; with the goal of meticulous service, provide comprehensive redemption services for lottery players who come to collect prizes, and provide a total of 13 redemption services for lottery players since 2021, involving an after-tax redemption amount of 1.998 million yuan. The service site provides services such as lottery betting machine equipment repair and maintenance, distribution of lottery printing paper and promotional materials for the sales site, and also provides welfare lottery sales business skills training services for the site, and has carried out a total of 14 business skills training since 2021.
Second, innovative services do not stop. While improving routine services, the "Afu Service Team" also actively explores innovative services. In 2021, combined with the study and education of party history, the service team vigorously carried out the work of "moving the inventory forward" of instant invoicing, and promoted the practical activity of "I do practical things for the masses" to go deep and solid. Through the sinking invoice sales channel and the implementation of the "first ticket and then payment" model, it has promoted a higher level of matching between the supply and demand of invoicing in Tongling City, achieved a win-win situation between service level and site sales, reduced the pressure of site capital by more than 1.7 million yuan, and the average monthly sales volume of the city's invoices has also increased by 30%.
Service has been carried out, innovation will never stop, Tongling Fucai will continue to improve service quality, establish a unit brand image as the goal, continue to build a unit brand, further provide high-quality and efficient services, and help Tongling Fucai public welfare cause healthy development. (Correspondent Li Shaosong)
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