Speed Snail Store Closes Stored Value Member Return Card Encounters Obstacles

On January 24, a number of citizens reported that the Chonghua Road store and the Olympic West Road store of the Speed Snail Car Beauty Chain were closed successively, and the stored value members asked for a return card but encountered obstacles - only half of the fees could be refunded, and the other half was stored to other stores for consumption. The public raised questions, and the person in charge of Speed Snail said that the renewal of the membership card had been negotiated with his store, and in principle, the return of the card was not accepted.

Citizen Ms. Xie

On January 24, Ms. Xie, a citizen, and others reported that the stored value membership card they applied for at the speed snail car beauty chain store near Chonghua Road in the high-tech zone was stored at 300 yuan and could be washed 25 times. At present, the store has been closed for nearly a month, and the Speed Snail Car Beauty Chain has not notified member customers and has not returned the card. They went to the main store of the Speed Snail Car Beauty Chain on Second Ring East Road to negotiate, and were told that the stored value membership card could only refund half of the cost, and the remaining half needed to continue to be used in the store.

What Ms. Xie and others question is that in addition to the Chonghua Road store in the Speed Snail High-tech Zone, the store on Olympic West Road is also closed. While a number of neighboring stores are closed, making the stored value members feel inconvenienced, the trust in the speed snail car beauty chain has also been exhausted, so they ask for a return card.

The person in charge of the store, Mr. Li

On January 24, Mr. Li, the head of the Speed Snail Car Beauty Chain, said that the size and scale of the two stores on Chonghua Road and Olympic West Road were small, and the above stores were closed for the sake of operating costs and expansion. After the closure, the stored value members of the above two stores can continue to spend at the Second Ring East Road Main Store, in order to facilitate members to continue to receive services nearby, the Speed Snail Car Beauty Chain has negotiated a membership renewal agreement with the newly opened Kaman Car Wash Shop on the original Chonghua Road store site, and from now on, the members of the chonghua Road shop and the Olympic West Road store of the original Speed Snail Car Beauty Chain can still go to Chonghua Road To wash the car and use the original membership card to consume, and another partner unit of the Speed Snail Car Beauty Chain on Xinzhu Road can also receive its original membership card consumption.

Ms. Xie and others confirmed that on January 23, many of them did receive the original member reception text message sent by the Carman car wash shop, but the experience of being rejected before the store made them dare not rest assured, and many people still insisted on returning the card. However, in this regard, Mr. Li said that in principle, he does not accept the return of the card, because the previous investment cost for members of the above two stores was relatively high.