On May 16th, some netizens revealed that they were charged a change fee for applying for a change at 12306, and if the changed train ticket was refunded, they would be charged a refund fee again, and they felt that the rules of this change fee were a huge pit! This netizen's post complaining about the change fee quickly sparked heated discussions on the whole network.
Subsequently, some netizens went to consult 12306 customer service, and according to netizens, 12306 customer service responded to him: The reason for charging change fees is to crack down on scalpers hoarding and refund loopholes.
And once this reason was revealed by netizens, it triggered a wave of complaints and condemnation from netizens, and most netizens thought that this explanation was too far-fetched and completely unreasonable.
Many netizens have questioned that they are all real-name train tickets now, where do scalpers come from?
Some netizens even questioned how scalpers were created when real-name tickets have been implemented? Is there any collusion between inside and outside?
Some netizens also said that they just want to charge for it, and there is no need to find such far-fetched reasons, but such an explanation makes everyone unacceptable.
Some netizens even directly questioned that the charging items have been increasing, so when will the train be delayed and passengers will be compensated? Not to mention, it is estimated that many friends want to question the railway company about this problem, after all, trains are often delayed, but as a passenger, they only have the option of waiting for waste time or changing to other trains, but it is not so easy to change other trains.
Judging from the heated feedback from netizens, everyone still has a lot of resistance to the policy of charging change fees, which really needs to be re-evaluated by the relevant departments.
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