Service Support- Configuration Management

1. Responsibilities:

a. planning: purpose, scope,objectives, policies and procedures, as well as the organizational and technical context.

b. Identification and naming。  CMDB里面的CI

c. Control : 确保每个 配置管理的步骤得到批准

d. Status accounting:   under development, being tested, live, or withdrawn.

e. Verification and audit