让人意想不到的提高生产力的诀窍(四)。
Once I was aware of the problem，一旦我意识到这个问题，I could start the next step：就开始了第二步：observation。When I moved into the observation stage，当我进入了观察阶段，I wanted to see with as little jugment，我想尽可能不加评判地观察。
what usually leads to my inbox being 到底是什么让我的收件箱堆积成山。Observing without judgment was really difficult for me，不加评判地观察对我来说真的很难。
Mysense of doubt and fear came up，疑虑、恐惧的感觉涌上心头。
Should I really need to do this，我真的需要这样做吗？
I really felt like，我真的觉得I should just be able to get through my inbox without any problems.所有的邮件。
But once I got beneath that，但当我真的开始观察时，I began to notice something really surprising.我发现了一些意料之外的东西。
There were actually many periods，其实有很多时候，where I was on top of my inbox.我都可以处理完所有邮件。
It's just that every couple of weeks，只是每隔几周情况，there would be a shift就会突然恶化一下，where it would just turn into a giant mess.然后一团乱麻。
And it had a very specific trigger，恶化会由某个特定的契机引发。
either a single email，要么是一封。
I really didn't want to deal with，我不太想处理的邮件，or a really busy period in my life，要么是生活太忙了。
where I couldn't look at my inbox for a day or two.有一两天没空看一眼收件箱。
And when this happened，出现这种情况的时候，emails would start topile up，邮件就会堆积起来，and I'd start to feel shame.让我感觉很羞耻。我会逃避去看收件箱，这是一个恶性循环。我看到这种情况时，there was a logical place to intervene.有一个逻辑缺口可以介入。我真正需要做的是拦住那个。
每隔几周，where my clean inbox was turninginto a mess.收件箱由整洁到混乱的瞬间。如果我能做到这一点，我知道其余时间我都能让收件箱保持整洁。
