Li Yarong, the aircraft guardian, was on duty in the rain
On the tarmac of the capital airport is active such a "little elf", her appearance is fresh and beautiful, and her smile is sweet. In her work, she strictly fulfills her duties, provides quality services for passing passengers, and achieves the ultimate in safety and service. She is Li Yarong, a female aircraft guardian of the Beijing Capital Airport Security Company.
Li Yarong, who came to the security company in September 2014, through her unremitting efforts, in less than a year, she completed the transformation from a flower in a greenhouse to the backbone of the business in the team.
Practice your skills to stay safe
When she first went to work, this little girl who was like a princess at home had also flinched in the face of the cold north wind on the apron, but after a period of contact, she slowly liked the job where she could get close to planes and passengers. As a new employee, she knows that she has a lot to learn, and only by continuously improving her business level can she firmly hold the last hurdle of air defense security.
"I still remember the first day when I first came to aircraft guardianship, walking into the wide tarmac and watching the huge plane stop in front of me, my heart was instantly shaken," Li Yarong said with a smile.
At the capital airport, the safe flight of each flight requires dozens of ground service personnel to guarantee, and the main task of Li Yarong's aircraft guardianship post is to check whether the documents of these personnel who have passed the post meet the requirements of boarding operations. How to distinguish the authenticity of these documents in a limited time must have excellent skills. In order to practice the "golden eye of fire" for checking certificates, Li Yarong constantly learns from the experience of document inspection from old employees in her work, and through continuous learning, her business level has improved rapidly.
Excellent service for travelers
In the aircraft guardianship post, the close contact with passengers is more than the aircraft guardian is responsible for maintaining the order of the boarding site when the passengers in the remote plane boarding. "Please have your boarding pass ready and board in order". When the passenger steps off the shuttle bus, she is always the first to hear her pleasant voice prompt.
Aircraft guardian Li Yarong checks passenger boarding passes in the rain
"When I first came to the aircraft monitoring post, I didn't dare to say these words in front of so many people, and when I checked my boarding pass, I was always in a hurry, so the squad leader criticized me fiercely."
The phrase "the sloppiness and carelessness that air defense and safety work cannot tolerate" was the sentence that impressed the squad leader most when she criticized Li Yarong. In the face of the accusation in the eyes of the squad leader, Li Yarong burst into tears, but this stubborn little girl did not shrink back, in order to break through herself, as soon as she returned to the dormitory, he said to himself in the mirror over and over again, "Hello, please show your boarding pass, please pay attention to the steps under your feet...", in order to help her grow up as soon as possible, the squad leader also used the pre-shift to encourage her to come forward and speak. When she calmly faced the passengers, she found that the difficulties were not insurmountable. Since then, her pleasant voice has often sounded on the apron.
"Safety first, warm service" has always been her working principle. Once, when inspecting the last passenger, she found that the female passenger was holding the child in her left hand and the suitcase in her right hand, and it was very inconvenient to show the boarding pass, so she took the initiative to come forward to help the passenger carry the suitcase, and after checking the boarding pass, she took the initiative to help the passenger send the luggage to the boarding gate. Things like this kind of proactive service to travelers often happen to her. Because she has always kept the company's service concept of "sincere initiative, wisdom and nature" in mind.
Give full play to the characteristics of the special exhibition
When she was in school, the versatile Li Yarong liked to write and draw, and the wind of the southern country and the snow in the northern country were the themes of her pen. After taking up the job, in order to give full play to her strengths, the class let her be responsible for publicity and reporting work, since then, the bits and pieces of the team, all kinds of feelings at work, have become her new material, and the words between the lines are all the love for this job. Airport Youth said that the company's micro-topics, employee works, experiences, and every manuscript collection work she has done is extremely outstanding. Everyone in the class jokingly called her "Little Talented Girl."
There will be gains if you pay, and her excellent skills have not only ensured the safety of air defense, but also made her achieve excellent results, and has been rated as an excellent employee by the detachment and the team for many times. Now she has gone from a new employee to a team backbone, began to pass on some of her experience and skills to the newer staff, and became an excellent team trainer herself.
Today, this elf-like little girl is still active on the apron, bringing pleasure to passengers traveling with her sweet smile, and ensuring the safety of every plane with her rigorous work attitude!
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