Zhu Rongjie Sichuan online reporter Yan Qiao
"Obviously, I have given the courier fee, why do I have to give money again when I take something?" When it comes to the "secondary" charge when taking the courier, at the end of the people's sentiment hotline (028-86968696), Ms. Lai, who lives in Bailong Town, Jiange County, is full of doubts.
Recently, the Sichuan Daily all-media public sentiment hotline and the Sichuan platform received complaints from a number of township residents in Jiange County, Qingchuan County and other places in Guangyuan City, who also charged 2 yuan or more for each piece when they went to the express delivery outlets of Yuantong, Yunda, Shentong and other enterprises to pick up express delivery.
In 2019, the State Post Bureau had asked to clean up and rectify the "secondary charges" of township express delivery, but after 2 years, the Sichuan Daily all-media public sentiment reporter found in guangyuan townships and towns that most townships still have to pay a 2 yuan pickup fee, which caused a large number of consumers to be dissatisfied.
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Consumer dissatisfaction:
Jiange, Qingchuan township express outlets "secondary charges"
Isn't that overbearing?
As a "post-90s", Ms. Lai likes to shop online on weekdays, "There are many choices online, my clothes and daily necessities are basically purchased online, and I have to take more than ten packages every month." Ms. Lai said that since about two years ago, she has to pay another 2 yuan every time she goes to the courier to pick up the goods, "the pickup fee paid in a month will cost tens of yuan, the key I can't figure it out, when I buy something, either I have paid the postage online, or the merchant has free shipping, why do I have to give money again?" She introduced that in Bailong Town, except for postal, SF, Jingdong, Zhongtong and other enterprise outlets, all express delivery outlets must charge a piece fee. In her opinion, this kind of "secondary charge" is very unreasonable.
Like Ms. Lai, I think that the express delivery charge "secondary" fee is unreasonable, and Mr. Jia, who lives in Bailong Town, mr. Jia's family works in Zhejiang, once sent something back, Mr. Jia was asked to pay an additional pickup fee when he went to pick it up. "My family paid the courier fee when sending the mail, and I have to pay the fee for picking up the package, is it too domineering to charge the courier at both ends?"
Sichuan Daily all-media people's sentiment reporter visited Jiange County and found that there are a number of express delivery company outlets in many local townships, and express delivery outlets such as Yuantong, Shentong, and Yunda will charge a pickup fee of 2 yuan or more.
And in addition to Jiange County, some townships in nearby Qingchuan County and Cangxi County have the problem of "secondary charges" for express delivery.
Jiange County Hanyang Town Yunda Express outlets, residents need to pay 1 yuan to take the express delivery
Ms. Han, who lives in Muyu Town, Qingchuan County, said that she lives in the town, but the courier is never delivered to the home, but to the town's express delivery outlets, and every time she takes the courier, she has to pay 2 yuan for small pieces and 3 yuan for large pieces. "Originally it was not delivered to home, it belonged to the delivery service discount, we went to pick up more money, too unreasonable."
It is understood that after the State Post Bureau clarified that township express delivery is not allowed to "double charge", Jiange and Qingchuan have suspended the "secondary charge" of township express delivery for a period of time, but not long after, Mr. Jia of Bailong Town and Ms. Han of Muyu Town found that the express delivery point began to charge again. Why is the "secondary charge" of township express delivery repeatedly prohibited? What went wrong?
Shipping rates that are constantly passed:
The courier dispatch fee is not enough to cover the transportation costs to the township
Layer by layer after the consumer "pays"
"If we don't charge a piece fee, we will lose money." Speaking of the "secondary charge", the responsible persons of the express delivery agency points in many townships in Jiange County visited by the Sichuan Daily all-media people's sentiment reporter said that "it cannot be done without collection" and "it cannot be done without collection".
"Can't do it" is related to the current operation and maintenance mode of some express delivery companies, the person in charge of a courier agency in Yangcun Town, Jiange County, told the Sichuan Daily all-media public sentiment reporter that the express delivery company he represented, sending goods to the town, not only will not pay them a delivery fee, but also requires them to pay 1 yuan / piece of transportation fee to the county-level agent, so that if they want to make money without losing money, they can only add a fee to the pickup.
"We understand that people complain that we charge, but under this kind of rule, we can't do it without collecting it." The person in charge of the Baishi Express agency point in Bailong Town also said.
Yuantong Express outlets in Hanyang Town, Jiange County, residents need to pay 2 yuan to take express delivery
Why charge the township outlet transportation fee? He Jianming, an agent of Yunda in Jiange County, told the Sichuan Daily all-media public sentiment reporter that this is related to the low distribution fee distributed by the express delivery company to the county level. "The courier to each piece to our hands is only about 1.1 yuan of the dispatch fee, but also we have to go to Nanchong to pull goods, every day to run Nanchong at least a trip is at least 1,000 yuan cost." In this case, we can't do it without charging the freight of the township outlets. He Jianming said.
Yunda Express in Jiange County
He Caiqiang, director of the Sending Logistics Supervision Unit of the Jiange County Transportation Bureau, admitted that this situation has been determined to exist, and the crux of the "secondary charges" of township express delivery is mainly in the "dispatch fee". He introduced --
Yuantong, Shentong, Yunda, these courier companies in the express delivery to Jiange County to give more than 1.1 yuan, less only 9 cents, to send to the township is not enough.
SF does not charge because after SF's express delivery arrives in Jiange County, each express delivery has a "dispatch fee" of about 3 yuan / piece.
Since the "dispatch fee" is too low is the crux of the problem, why don't the county-level courier agents find a courier company to apply for an increase in the "dispatch fee"? In this regard, industry insiders told the Sichuan Daily all-media public sentiment reporter that the technical threshold and capital threshold of express delivery agents are not high, the competition is fierce, and it is necessary to communicate well with express delivery companies, which leads to many agents not daring to make requirements for enterprises. "The company pays so much, you don't do it, other people are willing to do it, after all, sending mail can make money." He Jianming said.
The root cause of the secondary charge:
Vicious competition at the front end of express delivery companies
And there is an imbalance in the distribution of benefits with the terminal outlets
In the case of limited dispatch fees or even pouring money, township outlets can only charge the picker, which seems excusable, but it is not actually compliant and unreasonable.
Article 25 of the Interim Regulations on Express Delivery states that "an enterprise engaged in express delivery business shall deliver the express mail to the agreed receiving address, the recipient or the consignee designated by the recipient." At the "last mile" summit of China Express held in Beijing in 2019, Liu Jun, deputy director of the State Post Bureau, also said that in the business contract formed by express delivery companies and users, the price itself already includes the cost of all aspects of the delivery process, and no matter how far away the rural end is, it should fulfill its commitment and there is no reason to charge users again.
Chen Yunde, director of the complaint department of the Sichuan Provincial Consumer Commission, also said that in accordance with the Consumer Rights and Interests Protection Law and other laws and regulations, the "secondary charges" of township express delivery are illegal and illegal, and the transfer costs that should have been borne by the express delivery company are transferred to the users, and this transfer cost infringes on the legitimate rights and interests of consumers.
"The essence of the problem of secondary charges for express delivery lies in the imbalance in the distribution of benefits between the front end and the terminal outlets of the express delivery company." Some insiders believe.
Yangcun Town, Jiange County, Yuantong Express Outlets, residents need to pay 2 yuan to take express delivery
Li Maoquan, director of the Guangyuan Municipal Postal Administration, also believes that although the secondary charges for township express delivery are at the end, the source of the production is at the front end. According to previous surveys, in the Jiangsu and Zhejiang areas, e-commerce merchants may pay less than 1 yuan in express delivery fees. The vicious competition at the front end leads to extremely low dispatch fees on the back end, whether it is township outlets, county express delivery agencies, or the masses have great opinions. ”
At the same time, in the supervision of the end of express delivery, there are also problems of unclear responsibilities and insufficient strength.
Yan Zhilian, head of the industry management section of the Guangyuan Postal Administration, said that the price violation of the "secondary charge" should be handled by the Market Supervision administration, and the Guangyuan Postal Administration does not have the administrative punishment power for price violations. The Postal Administration can also contact the Sichuan Provincial Management Center of express delivery companies to rectify the "secondary charges", but the headquarters of express delivery companies have different efforts to rectify illegal charging outlets. "We talk to companies, but if they don't remediate, we can't do anything about it." Yan Zhilian said that in 2019, the Guangyuan Postal Administration interviewed 11 brand express delivery companies and interviewed 36 admonitions. However, at that time, only the Zhongtong Sichuan Provincial Management Center rectified the Jiange Zhongtong Branch, and other brand enterprises did not control their subordinate outlets.
The Qingchuan County Market Supervision Bureau replied to Ms. Han, who complained: "The 4 express delivery business units in Muyu Town have complete qualifications, and the charges are clearly marked ... It is recommended that express delivery users can complain to enterprises engaged in express delivery business, and can also complain to the postal administration department to safeguard their legitimate rights and interests. In this regard, Ms. Han is not satisfied, "it means calling me to complain to the company, it does not care." ”
"Last Mile" fee reduction:
Avoid vicious competition
Implement measures to integrate express logistics and unified distribution
Change the vicious competition model
Industry insiders said that in order to solve the problem of "secondary charges" at the end of express delivery, the key is to change the vicious competition mode of express delivery companies fighting for prices to seize the market. For every industry, the price war is not long.
Express delivery companies should not only pay attention to the continuous expansion of market scale at the same time, but also pay attention to the pursuit of differentiated development in the field of segmentation, only in products and services, truly achieve differentiated development, in order to fundamentally eliminate vicious competitive behavior. On this basis, government administrative departments and express delivery industry associations should also play an active role, once there is chaos in price competition in the express delivery industry, timely intervention to maintain a fair competition order in the market.
Adjust shipping costs reasonably
He Jianming suggested that at the beginning of shopper shopping, the major shopping platforms can identify whether the delivery address is a township, and if it is a township, it should reasonably adjust the freight.
Some insiders believe that the relevant departments or associations should stipulate and clarify the bottom line of the express delivery fee of each link on the basis of reasonable cost accounting.
New explorations
The "Opinions on Promoting the Revitalization of Postal Services and Rural Revitalization" jointly issued by the State Post Bureau, the National Development and Reform Commission, the Ministry of Finance and other ministries and commissions proposes: Promote the social sharing of county postal network facilities and resources, encourage express delivery enterprises to carry out unified collection, picking, transportation and delivery business in townships with small business volumes; promote postal cooperation, and use rural passenger shuttles to transport mail expresses.
Li Maoquan, director of the Guangyuan Postal Administration, said that he hopes that the local government will combine the express delivery outlets with the rural e-commerce service points, set up express delivery infrastructure construction funds, establish express delivery comprehensive service outlets in townships, establish county-level e-commerce logistics parks in counties and districts, integrate express logistics, establish operational lines, and achieve centralized sorting and unified distribution.
"In the past, the logistics vehicles of each express delivery went to the countryside to run, and after integration, several express deliveries could be sent to the countryside together, and the transportation cost naturally fell." Li Maoquan said that solving the transportation costs of express delivery companies can benefit more parties.
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