October 18, a very extraordinary day: the epidemic broke the calm and beauty of Yinchuan, leaving everyone on alert.
It was also on this day that a group of "retrogrades", the Ningxia People's Insurance People, carried forward the spirit of being particularly able to endure hardships and fight, took the company as their home, treated the people as their families, and rushed to the cities, so that the "spirit of not being a good man who cannot go to the Great Wall" remained in the streets and alleys of Yinchuan City, and sent the "temperature" of people's insurance to the people.
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Dormitories for home service constantly
Lu Dapeng
On October 18, yinchuan city entered a state of emergency alert, PICC Property & Casualty Ningxia Branch Yinchuan Claims Customer Service Center investigation and survey loss lu Dapeng in order to let his wife working in the autonomous region CDC go to the front line with peace of mind, decided to send the child to the parents' home.
On October 21, Lu Dapeng learned that his community was sealed, and Lu Dapeng directly returned to the company, he knew that he could not go out, as little as fourteen days, which would have a huge impact on the claims work. After much deliberation, Lu Dapeng decided to live in the company's duty room so that he could deal with emergencies at any time.
"It's also good to live in the duty room, I can see colleagues every day, and there is no shortage of food on duty, so I obey the leader's arrangement and go to work with peace of mind." Lu Dapeng said with a smile.
Since October 24, Lu Dapeng has been on duty for 2 consecutive night shifts, and after a short break during the day, he has devoted himself to the undesolved cleaning up of the indicator assessment, and has supported the loss determination work of the Desheng Branch Center after the shift, during which he has served more than 20 customers.
"I am not the only one who has worked during the epidemic, there are too many people who have worked harder than me, and our ultimate goal is to defeat the epidemic and do a good job."
The epidemic is not over, Lu Dapeng walked out the door with the computer, he wanted to send a computer to the isolated colleague, and after sending the computer, he wanted to solve the claim problem to the customer...
He told himself that he should be grateful for the prosperity of life, the need for the country to stand up, and the need for customers not to resign.
In the face of danger, he was ordered to take responsibility
Ning Hao
"You are now temporarily responsible for the offline work of the branch company of the development zone, organizing everyone to do a good job in epidemic prevention and control, and steadily advancing various work."
On October 17, in the face of the sudden attack of the epidemic, Ning Hao, manager of the agricultural insurance department of the branch company of PICC Property & Casualty Development Zone, was appointed as the temporary person in charge of the offline work of the branch company of the development zone.
"At first I was worried, but in retrospect, the task given to me was to believe in me, and I should shoulder this responsibility."
Faced with the difficult situation of only six employees left on the job, Ning Hao decided to fight a battle. He coordinated the on-the-job employees, appeased the employees who were sealed at home, and refined the work process and work content by adopting the single rotation system, providing convenience for online colleagues to issue orders, and steadily promoting the company's business development.
At present, this team has exceeded the agricultural insurance task of the month, and the business of other product lines is also developing in an orderly manner.
"During the epidemic prevention and control period, there is no difficulty, what we have to do is to find a way to overcome difficulties and promote the company to move forward steadily, rather than being a deserter."
Although he is the temporary person in charge, Ning Hao has carried the banner and led by example, the first to come every day, the last to go, and the company's disinfection and sterilization is more hands-on.
He told himself that epidemic prevention and control is a responsibility, sticking to his post is the original intention, and the people's insurance is for the people.
Attentive service delivers warmth
Zhou Pei
7*24 hours, uninterrupted service. This is the service tenet of the 95518 customer service center of the customer service department of PICC Property & Casualty Ningxia Branch, and it is also the creed that Zhou Pei cannot transgress in her heart.
Since the outbreak of the epidemic, 19 employees of the 95518 customer service center of the customer service department of PICC Property & Casualty Ningxia Branch have been sealed and isolated. As a member of the 95518 customer service center, Zhou Pei is anxious and strives to stick to her post and do a good job; as an active member of the party, she also wants to do more things for the fight against the epidemic.
In order to ensure the normal progress of the work of the customer service center, after Zhou Pei did a good job of personal protection, he used the off-duty time to run back and forth to various sealed and controlled communities every day to send home seating equipment to colleagues to ensure that the work of colleagues can also be promoted normally and customer service is not delayed.
"Although it hurts to run, I still feel happy to see my colleagues going online one by one, and under the epidemic, our PICC service will never be discounted." Zhou Pei is very happy because her colleagues can keep up with their work.
With the increase in the number of people quarantined, the customer service department of PICC Property & Casualty Ningxia Headquarters opened an emergency service channel for Ningxia, spilling the phones that exceeded the load in Ningxia to other provincial branches for acceptance. This made Zhou Pei see the power of PICC property insurance again, and she had more motivation and confidence in her work.
On October 25, Zhou Pei's lover took the initiative to sign up for community volunteers because the taxi was temporarily suspended. As a family member, Zhou Pei encouraged and supported her loved one to participate in volunteering.
"It's a shame I can't volunteer, but it's an honor for me to be able to serve clients at home and provide foreign aid to my quarantined friends."
Every industry has the most beautiful devotees, in the face of the epidemic, everyone is an ordinary "little person", they are not heroes, just loyal to their duties, but there is a point of heat, a point of light. PICC Property & Casualty Ningxia Branch used responsibility and responsibility to show the industry spirit and social responsibility of the insurance industry to the whole society, and worked together to overcome difficulties.
(Ningxia Finance and Economics Network Zhou Mei PICC Property & Casualty Insurance Ningxia Branch Zhu Hong)