Cover news reporter Ouyang Hongyu Intern Chen Dong Chen Zeyu
In the past, every winter and summer vacation, primary and secondary school students have opened the "big supplement" mode. In addition to offline training courses, online education and training institutions are also favored by parents. With the official release of the "double reduction" policy, is online education and training in compulsory education disciplines still underway? Can parents who have already registered to pay the fee be refunded normally?
As of July 27, the cover reporter's investigation found that off-campus online education and training is still being carried out normally, and some courses have been full. In addition, the staff of many institutions also said that the summer tutoring class is nearing the end, and the autumn tutoring class has also begun to enroll normally.
Online education summer make-up classes are still ongoing
Some disciplines are already fully registered
According to the "double reduction" policy, off-campus training institutions are not allowed to use national statutory holidays, rest days and winter and summer vacations to organize subject training. However, the reporter's investigation found that at present, the summer business of online educational institutions is still normal, and preferential activities such as "free training camp", "registration discount on the day of consultation", "1-to-1 tutoring for appointment experience" still exist.
The reporter consulted the customer service staff of an online education and training institution as a parent of the student, expressed his hope to use the summer vacation for remedial training, and proposed to understand the course arrangement. The staff member said that all courses currently on sale can be registered, and there are corresponding discounts.
It is understood that in the courses on sale, many "pulling points" disciplines have been difficult to find. Taking the second grade Of English Tuition as an example, the staff of the Ape Tutoring APP revealed to reporters that at the time and frequency selected by the reporter, three classes were planned at the same time, and each class could accommodate 240 students to listen to classes online at the same time, but they were currently full; if you need to learn English, you can register for the fall semester courses that open in August. When the reporter said that he only hoped to be able to carry out remedial studies this summer, the staff member immediately said that if there were special needs, he could reflect to the head of the business and increase a quota.
In the consultation, when the reporter mentioned whether the "double reduction" policy will affect the existing curriculum arrangement after the introduction, most of the customer service interviewed said that the platform has noticed the release of the new policy, but the course will not change for the time being, and the purchased courses can still listen to the classes normally.
Registration for the Fall Semester program has begun
Customer service: No refunds from parents due to policy changes
Will follow-up courses on online education platforms be affected as regulations are further implemented?
It is understood that in addition to the normal summer vacation courses, on the online education platform, the 2021 fall semester courses have also begun to register normally. The reporter saw on the registration page of Gaotu Classroom that the registration for the chinese, mathematics, physics, English and other subjects in the second grade of junior high school has been on the shelves, and the course time has lasted from the beginning of September to January next year, and at least 3 shifts have been arranged at the same time for each period.
In response to the possible cancellation of courses leading to refunds, many platform staff have said that at present, there are no refund applications from parents due to policy changes, and the platform refund channels and refund rules have not changed. Taking the homework help as an example, as long as the student has not watched the course or watched the course no more than once, a full refund can be issued; if the course has been watched, the balance will be refunded after deducting the corresponding lesson and teaching aids according to the actual situation.
For the cancellation of the course due to the impact of the policy, the staff of the platform side said that if there is any adjustment, the tutor will notify the parents of the students at the first time and make the corresponding arrangements for changing classes and withdrawing classes.
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