Jimu news reporter Wang Jun
Video clip Wang Jun
Ms. Hu, who lives in Jinkai Apartment on Checheng Avenue in Caidian District, Wuhan City, recently encountered a troublesome matter, knowing that she did not shop online, but received dozens of express packages in 4 consecutive days.
What surprised her even more was that all the packages contained the same item— the cushions. Ms. Hu, who had never bought a cushion online, felt inexplicable, and according to the contact number on the courier slip, Ms. Hu called and found that the phone number showed Shandong, but no one answered. "Did you give someone a bad review?" So someone deliberately retaliated? "Could it be that someone swiped the order?" But why express so many cushions? Although it is not valuable, but the brush can only send an empty package or pack some small items, why load such a large item as a cushion. Ms. Hu was puzzled and called the Jimu News Hotline (027-86777777) to ask for help from reporters.
Wonder: Who sent me so many couriers?
"Your China Post Express has arrived at Jinkai Apartment Police (Station) opposite The Zhongtong Express, please take it with the pickup code 5-13***, the problem phone number 180860 *****." Ms. Hu told Jimu News that she began to receive such a text message prompt on October 12, 2021, asking her to go to the Zhongtong Express opposite the dormitory to collect the package.
But what she never expected was that when she saw the package she was about to receive at the Zhongtong express station, she was dumbfounded: "Ten large bags wrapped in black plastic bags were piled up in front of me like a hill, making me dare not believe my eyes." Ms. Hu said that she did not come back until the courier repeatedly told her that it was the package sent to her and showed her the courier information on multiple packages.
Ms. Hu picked up one of the packages, found that it was not heavy, and patted it with her hand to feel that the contents were very soft. In front of the courier, Ms. Hu unwrapped the package in her hand, which contained a number of round cushions, with a diameter of about 30 centimeters after opening, "Each package contains 4 to 6 cushions of exactly the same color and size, I counted, and there are estimated to be more than 50 cushions in this pile of packages." ”
Ms. Hu said that because she bought a quilt on Taobao a few days ago, her first reaction after seeing this cushion was that the merchant who sold the quilt did the activity to send the cushion, but think about it carefully, where is the activity to do "so arrogant" to send dozens of cushions? And the merchant who sells quilts is from Jiangsu, how can it send cushions from Shandong? The more Ms. Hu thought about it, the more she felt that something was wrong, but thinking that so many express parcels were pushed at the express station, it was bound to bring trouble to the normal business of the other party, so with the help of several sisters, she took the pile of packages back to the rental house in batches and placed them on an idle high and low bed.
"Looking at the black packages piled up on a bed, I didn't even dare to move again, because my name, address, and phone number were all correct, and it didn't look like I had sent it wrong." Ms. Hu said she had called and asked all the relatives and friends who might have sent the courier to her, and said it had not been sent.
What made Ms. Hu even more confused was that for 3 consecutive days, she could receive the same pickup text message, reminding her to go to Zhongtong Express to pick up the package. And every time she saw at the courier point, it was ten identical black packages stacked in front of her. After moving all the packages back home one after another, Ms. Hu took stock, "There are a total of 39 packages, according to the 6 in one, there are more than 200 cushions." Ms. Hu said that every time she went in and out and looked at the black express parcels in the house, she would have a bit of a breakdown.
The courier company said the sender was an acquaintance
The reporter inquired and learned that from October 22, 2015, the Ministry of Public Security required the implementation of the real-name system for express parcels. "Who sent the courier?" How do I know my address and phone number? Inexplicably receiving so many unexplained express parcels, Ms. Hu was both curious and scared.
In Ms. Hu's dormitory, the reporter saw dozens of black packages filling up a bunk bed.
The reporter noticed that on the express packaging bag received by Ms. Hu, there was a printed recipient Ms. Hu's name and telephone number, as well as a detailed delivery address, the place of delivery was displayed as Jinqiu Community in Boxing County, Binzhou City, Shandong Province, and the sender was Wang Mou. Jimu News reporters called Wang's phone many times, and no one answered them after they were called.
Because the sender has not been answered, on October 19, the reporter called the national service hotline of the courier company as a friend of Ms. Hu, and Shitu contacted Wang. After the hotline staff inquired about one of the mailing slip numbers, they informed the reporter that the order was received and sent from a certain sales department of the business department of the Boxing County, Binzhou County, Shandong Province, and told the reporter the telephone number of the sales department.
The reporter then called the business department, and a staff member said that he could help contact the sender Wang Mou: "We know him (Wang Mou), he often comes to send packages, all over the country, but it seems that he has not heard him say that he missed the package." She recorded the contact information of Ms. Hu and the reporter and said that she would contact Wang immediately.
But in the following days, the reporter and Ms. Hu did not receive a call from Wang, on October 21, the reporter contacted the staff of the sales department again, she told the reporter that on the 19th, the situation had been informed of the staff of Wang's company, and she said that she would urge Wang again.
However, as of the time of the reporter's release, Wang still did not call Ms. Hu or the reporter.
Peers: Do not rule out the merchants brushing the credit
The reporter searched on the Internet and found that there are many people in other cities in China who inexplicably receive packages like Ms. Hu. In addition to receiving cushions, citizens also received pure water, jeans, bricks, stones and other items, and even some people received dozens of empty packages.
Some people also called through the sender's phone and asked why they were sending items, and the other party admitted that "it is to brush the credibility of the online store".
In this regard, the reporter interviewed Mr. Liu, who opened a store on an e-commerce platform, according to him, Ms. Hu may have encountered a merchant who brushed a single. "In a situation like this, it's possible that the seller sent it in order to brush up on credit." He said, "The newly opened online stores with the same regional product convergence, due to the fierce competition between each other, these online stores with low reputation, in order to obtain higher reputation and sales in a short period of time, will send items with low value through express delivery to brush orders and brush reputation." ”
A senior seller of an e-commerce platform told reporters that the online store relies on cumulative sales volume to upgrade, according to the online shopping process, the seller delivers the goods, the buyer receives the goods, pays, and gives an evaluation, and the website background also has to have the courier number and logistics tracking information of the delivered package, in order to complete a transaction. But many stores don't have that many customers and sales. Therefore, in order to brush the grade and flush the reputation, some online stores obtain some customer information through special channels and "buy and sell" themselves, so as to improve the transaction volume and achieve the purpose of brushing reputation.
Lawyer: It is best not to sign for a courier from an unknown source
Ms. Hu told reporters that after receiving the courier continuously, she also thought about calling the police to deal with it, but considering that the matter itself did not cause personal injury and economic losses to herself, she finally gave up the idea of calling the police after thinking about it repeatedly.
In response to this matter, the reporter interviewed Hong Cong, a lawyer at Wuhan Multi-Functional Law Firm. She said that when receiving an unknown courier, it is recommended not to sign for it in the case of determining that it is not purchased by herself, and the courier can be asked to return the same way, or it can be unpacked and photographed and recorded in the presence of the courier personnel, so as to facilitate the later return or transfer to the relevant departments for processing. "In this case, Ms. Hu finally received a large number of packages and the value may not be low, compared to the general online store brushing order using cheap items, there is a certain degree of unreasonableness, do not rule out that the merchant will require Ms. Hu to pay the payment or return all the goods according to the receipt record, and in the case that Ms. Hu's name, telephone, and address can correspond to the possibility of leakage of her personal identity information, so it is recommended that Ms. Hu call the police to deal with it, and the single brushing behavior of the merchant can also be complained to the platform side."
During the interview, the reporter and Ms. Hu found similar cushions through a number of e-commerce platforms, and found that the unit price of each sale ranged from 5 yuan to more than 20 yuan.
"If you count at this price, my more than 230 cushions here are worth at least a thousand yuan, and I don't know what to do with them." Looking at the black packages piled up in front of her, Ms. Hu shook her head helplessly. She told reporters that she hoped that sellers or e-commerce platforms could contact her as soon as possible after seeing the report of Jimu News and deal with these "hot potatoes".
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