People are on their way! The car broke down on the way home on national day The owner of Sichuan waited in Hefei for 7 days and the car was not repaired

Xin'an Evening News Anhui Network Dawan News The National Day holiday that just passed was a complete failure for Ms. Tang and her husband in Sichuan. On October 1, they were driving a Jietu car they had only bought for two years from Nanjing to Sichuan, and on the way through Hefei, they suddenly broke down. On October 8, Ms. Tang told reporters that the car has been repaired in Hefei for 7 days, and the National Day holiday is over, but the jietu after-sales staff said that the cause of the failure has not been found, which makes Ms. Tang and her husband both helpless and anxious. In the few days when the car was repaired in Hefei, Ms. Tang and her husband lived in a hotel in Hefei at their own expense. Ms. Tang said that she also contacted the Jietu customer service hotline, but the other party has not yet taken the initiative to respond.

Ms. Tang reflected on the faulty Jietu car.

The owner of the car reflected: the car suddenly turned off and could not start, and it was repaired for 7 days without repair

On the morning of October 8, Ms. Tang of Sichuan told Xin'an Evening News, Anhui Net, and Dawan News reporters that on October 1, she and her husband drove back to Sichuan from Nanjing, and when they passed Through Hefei, the car suddenly broke down. "At that time, the car suddenly stopped, and then it couldn't start when it started." Ms. Tang said that they bought the Jietu car in 2019 and spent more than 100,000 yuan.

"After the car broke down, I called our local after-sales telephone in Sichuan, because it could be guaranteed nationwide, so she gave me the local Jetto after-sales telephone number in Hefei, and then I contacted this number." Ms. Tang said the car was then transported to the Jietu Hefei Xinghe Service Center on Fanwa Road in Hefei for maintenance.

Originally thought that the car could be repaired quickly, but Ms. Tang did not expect that the 7-day holiday of National Day was over, and the car had not been repaired. "At the beginning, the car replaced the computer board and could start, but the car we drove for more than 20 kilometers broke down again, lacked power, and could not reverse gear." Ms. Tang told reporters that the car was then transported back for re-repair, "the maintenance staff said to change the transmission, but also do not know whether it can be repaired." ”

Auto repair master: The car has insufficient forward power and cannot reverse gear

On the morning of October 8th, Xin'an Evening News, Anhui Net, Dawan News reporters and Ms. Tang came to the Jietu Hefei Star and Service Center located on Fanwa Road in Hefei. At the repair point of the service center, the reporter saw Ms. Tang's car. The reporter noticed that this is a white Shortcut car, which is still quite new from the appearance.

At the scene, an auto repair master wearing overalls told reporters that the first problem of the car that could not start was solved by replacing the computer board, "After that, we also tested the car with the owner, and the car was also normal." ”

The auto repair master introduced to reporters that the current problem of the car is that it cannot reverse gear, and the other is that the forward power is insufficient. "Lack of forward momentum at first we thought it must be a clutch problem, and when we took it down, we smelled a mushy smell and rust, but the problem was the same after changing."

"From the perspective of the computer detection system, there is no fault, but this problem is not normal, and there are more things involved." The auto repair master said that in the past few days, the technicians of the Jietu manufacturer have also remotely guided the maintenance, and now they are ready to come over, "They come to the scene to see, it is definitely to solve the problem at one time." ”

After-sales service: The specific fault has not yet been identified, waiting for the manufacturer's technical experts to check

"We belong to the after-sales service, on the evening of October 1, we actively cooperated, the same night we transported this car back, the next morning to find experts to guide the maintenance, the computer board after the replacement of the car can start, indicating that this is right." On the morning of October 8, Manager Chen of Jietu Hefei Star and Service Center on Fanwa Road in Hefei said that after the computer board was replaced, the car traveled more than 20 kilometers and then broke down, and then they transported the car back.

"We don't have stock on our side, and spare parts such as gearboxes that are ready to be replaced are on the way to be transported." Manager Chen said that the place where the problem occurred should be in the gearbox area, but the specific cause of the car failure is not yet known. "This morning we also contacted the manufacturer's technical experts, who are ready to come and check what the specific problem is."

"Now I hope that the car can be repaired as soon as possible with quality and quantity, and these days there should be compensation for the cost of eating and living in Hefei, the high-speed tolls back to Sichuan, and the cost of lost work." On the afternoon of October 8, Ms. Tang told reporters that she also called Jietu's customer service hotline these days, but the other party did not take the initiative to respond.

On the afternoon of October 8, Xin'an Evening News, Anhui Net, and Dawan News reporters called the Jietu customer service hotline, and a customer service staff told reporters that for the compensation situation mentioned by Ms. Tang, the manufacturer did not have relevant compensation policies. "We see that There is a work order from Ms. Tang at the Hefei Star and Service Station, and the manufacturer's background is currently being processed." The customer service staff said that for the vehicle maintenance and cost compensation mentioned by Ms. Tang, he will give feedback to the manufacturer.

Xin'an Evening News Anhui Network Dawan News reporter

Edited by Zhang Dawei