Zhang Yalin, Wealth Management Manager of Binzhou Branch of Industrial Bank: Sincere service, professional win

Qilu Evening News Qilu One Point Reporter Wang Zhongcai Correspondent Wang Yannan

Advanced individuals in wealth transformation, gold medal financial planners, top 30 in the national financial planner competition, excellent employees of branches, outstanding party members of branches... She is Zhang Yalin, VIP wealth management manager of Industrial Bank Binzhou Branch and private banking relationship manager. In the past 3 years, she has become the "girl next door" in the hearts of customers with her unique patience and calmness, carefulness and enthusiasm. She has won the praise of many customers with her good service quality, high business quality and sunny and capable work style.

Zhang Yalin, a post-90s girl, graduated from The South Korean International Trade Major, after graduating in 2017, she joined the Family of Industrial Bank Binzhou Branch, and has obtained AFP Financial Planner, Banking Qualification Certificate, Fund Qualification Certificate, Insurance Qualification Certificate, Industrial Bank Wealth Sales Class A, Private Bank Account Manager Certificate. In just three years, she has grown into an experienced financial planner, and has been recognized by many customers, and when it comes to financial management, she can always talk with her own kind tone.

Sincere service

Patience and thoughtfulness is the biggest feature of this post-90s girl, no matter when, customers can see her sweet smile on her face, meticulous service and patient detailed explanation, so that she has won the recognition and praise of customers.

"I think she is a very capable girl, she is mainly good-tempered, and you can communicate with you, explain to you, you can't understand and explain to you again, just like this, you ask her, people are not bothered." 」 Ms. Song, who often comes to do business, mentioned that the post-90s girl has praised her one after another.

It is precisely because of this sincerity from the bottom of the heart that more and more customers remember this warm girl and become her fans. In the face of these praises and applause, Zhang Yalin always reminds herself that as an excellent financial planner, under the premise of ensuring professionalism, we must always maintain a "service" heart to face customers.

Professional wins

In the past 3 years in Industrial Bank, Zhang Yalin has gone from being a public account manager and wealth management manager to a private bank account manager today, no matter how the position changes, she always adheres to learning, strict self-discipline, consciously takes learning as a daily habit, and wins the recognition and trust of customers with professional ability.

"Because you need to talk to customers, if you don't understand the market, if you don't know professionally, then why should the customer believe in you, because after all, the customer is older than us, they experience more things than us, we only have to do our own professional, in order to serve everyone, so we have to keep learning." I often watch some financial news in the morning, and I will summarize some of the big things that happened today in the evening, I have a group of financial management studios, and I will send you some morning newspapers when I get up in the morning, I will send some financial tips, try to let them take fewer detours, give them a method, a concept. In the process of communicating with reporters, the post-90s girl has always emphasized the importance of professionalism.

Under her influence, many customers have a deeper understanding of the financial market, and they begin to try different products and get higher returns.

Zhang Yalin continued to cultivate and harvest in this way. Driven by her, the wealth management manager team of Industrial Bank Binzhou Branch has stimulated the vitality and spiritual outlook of striving upwards, and the fiery atmosphere of officers has inspired all the wealth managers to bravely shoulder heavy burdens and strive to become advanced models.

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