The simplest approval matters, the shortest service radius, the best service measures, the strictest supervision measures. In recent years, the city's public security exit-entry administration department has always aimed at benefiting the people and the people, and has made every effort to enhance the satisfaction and sense of gain of the masses.
Let the masses feel the temperature of public security services
On September 10th this year, Zhao and his family in Binzhou rushed to the Binzhou Immigration Reception Hall with a pennant and expressed their sincere gratitude to the staff of the Immigration Reception Hall. It turned out that due to the delay of the epidemic, Zhao had just received the Hong Kong entry permit visa that he had originally received before September 4, but he had already booked a flight from Jinan to Shenzhen at 2 p.m. In a hurry, call the Binzhou entry-exit consultation telephone for help, and after the comrade in charge of the hall understands the situation, he immediately replies to let him take the formalities to the hall to handle it and ensure that the certificate is obtained within 30 minutes. When Zhao and his family rushed from Huimin to the immigration hall of the Municipal Bureau with their luggage, the staff of each post who accepted, reviewed, approved, produced and issued certificates were already ready, and immediately opened a "green channel" for them, and in 15 minutes, they completed the endorsement for staying in Hong Kong and the endorsement for group travel in Macao, which won valuable time for them to travel on time and return to school on schedule. The efficient work efficiency of the immigration management detachment was praised by Zhao and his parents.
The city's public security entry-exit department closely follows the national epidemic prevention and control policy, advocates "non-emergency and non-essential non-exit", and opens a "green channel" for applicants who go abroad to participate in business activities due to emergency reasons, the check-in time for studying abroad is approaching, and the pre-departure documents are lost, and provide expedited certification services. Since last year, the scope of green channel certification has been expanded, and the original 5 reasons have been expanded to 10.
In order to let the masses feel the temperature of public security services when handling entry and exit business, the city's public security exit-entry department has also launched a series of convenient service measures:
Implement off-site certification. Mainland residents can apply for the "three major documents" at any comprehensive acceptance window in the immigration hall, and the application procedures are consistent with the place of household registration, and there is no need to return to the place of household registration, which greatly facilitates the needs of the people who are employed, studying and providing for the elderly in different places, and realizes the "off-site office", "nearby office" and "easy handling", saving time and costs, and reducing the burden of the masses to handle certificates.
Boost the "two-way express" business. Binzhou applicants working or living in other places, want to travel to Hong Kong and Macao again, it is not convenient to go to the hall to handle the endorsement procedures, at home only need to move the mouse, you can complete the endorsement application work, the courier company will take the initiative to pick up the certificate, and send the certificate to the entry-exit administration department, after the endorsement is done by the courier company and then send it to the applicant, truly achieve "zero running errands".
Continue to do real return visits and rectification work. Fixed special personnel regularly carry out telephone return visits for all employees, take the initiative to communicate face-to-face with the masses, change problems, make commitments, and promote service upgrading.
Carry out special time extension services. Implement weekday noon, Saturday certification services, 24-hour appointment consultation, to solve the difficulty of the masses "lack of skills", effectively solve the problem of office workers, students and other groups in the normal working hours of the inconvenience of licensing, the service extended to eight hours.
Draw a zero-based template to help "one window through the office". Binzhou Entry-Exit Service Hall sorts out the acceptance matters item by item and element by element, and formulates a detailed "zero-based" standardized template for the acceptance and approval of application matters, and the applicant's preparation materials are more clear at a glance, so that the masses can see clearly at one time, fill in correctly at one time, receive it once, and approve it once, so as to achieve the "great acceleration" of the certificate handling service.
Detailed deputy agency measures. Designate special persons to provide services such as full-process assistant agency for special groups such as the elderly, weak, sick, disabled and pregnant who come to apply for certificates, provide them with consultation and guidance, simplify the process of collecting photos of the elderly to handle certificates, retain cash payment methods to facilitate the payment of certificates by the elderly and the disabled, and provide maximum convenience for special groups to handle certificates.
Improve the service facilities of the certification hall. Equipped with rescue equipment commonly used by the elderly and the disabled, providing wheelchairs, crutches, reading glasses, magnifying glasses, first aid kits and other convenient tools, setting up loving waiting areas for the elderly and the disabled, and setting up obvious signs and signs.
Launched door-to-door certification service. Through the special offline acceptance equipment for entry and exit, computer plus collection equipment, etc., to achieve the need to go abroad for medical treatment and limited mobility to provide door-to-door card service, and in the first time the completed documents will be delivered to the door or sent free of charge, effectively solve the problem of critical illness applicants to the hall to apply for certificates.
Plug in the wings of informatization for service
In the 24-hour self-service area of Binzhou public security entry and exit, intelligent equipment such as self-service filling application forms, self-service endorsements, photographs, payment, evidence collection, and entry and exit record inquiries are increasingly favored by the masses. Informatization makes the acceptance of entry-exit business more rapid and convenient, and the masses can achieve "immediate and desirable" in handling certificates, which is convenient for the people and the police. At present, self-service areas have been built at 11 acceptance points in the city, and the full coverage of the city's entry and exit windows has been achieved.
In addition, the Binzhou public security entry-exit department has continuously strengthened the allocation of software and hardware facilities, deepened the construction and operation of the 12367 platform, and accepted business consultations, opinions and suggestions and other matters raised by domestic and foreign service recipients for 7 × 24 hours, so that the platform has a temperature for enthusiastic service, a speed for responding to appeals, and a strength for the convenience of the masses. Optimize and improve the function of the "Binzhou Entry-Exit" public account information platform, introduce new measures to facilitate the elderly and other special groups to handle entry and exit documents and new policies during the epidemic prevention and control period, and comprehensively display the measures to do practical and good things for the masses. The applicant can make an appointment, query the certificate, download the relevant forms and other services in the official account, and at the same time, the police and the public can interact with the public through the public account, put forward opinions and suggestions, and comment on the service and leave a message.
Help Binzhou's business environment construction
In order to further optimize the business environment, Binzhou entry and exit around the pressure time, simple information, fast approval and other links, try to let the jurisdiction of the enterprises less run, do not run, door-to-door delivery policies, send services, get the enterprise unanimous praise. Enterprises in Binhai can carry out online business filing through the "Shandong Public Security Entry-Exit Government Service Platform" to achieve online declaration, offline review, remote filing, no need to run errands. Enterprise business filing emergencies are completed in a timely manner, and business filing procedures are further simplified. The time limit for registration and filing of commercial units traveling to and from Hong Kong and Macao has been shortened from the original 10 working days to 3 working days, and if there is an emergency, it will be completed immediately. If enterprise personnel need to go to Hong Kong and Macao for business activities, the time limit for handling business endorsements has been shortened from the original 5 working days to 2 working days, which greatly shortens the processing time limit and effectively meets the travel needs of enterprises in our city to Hong Kong and Macao.
"Thank you so much! If you don't handle it in time, many of our crew members may not be able to board the ship within the specified time, which can solve the urgent needs of our company and crew! "Since the outbreak of the new crown epidemic, the demand for Chinese seafarers in international shipping has increased, and a marine technology development company in Binzhou has recruited many ocean-going crew members to expand its business. Because some crew members are foreigners, the certification materials to be submitted are more complicated, and the certification time is longer, which is easy to delay the crew's time at sea. In this regard, the Binzhou Public Security Entry-Exit Management Detachment took the initiative to dock with the company to understand the company's operating conditions and employment and dispatch, and studied and determined to open a "green channel" for the crew hired by the company, expedite business, and help the company develop. The company said that the warm and thoughtful service of the entry and exit detachment left a deep impression on the company, provided support for the company's seafarers to sail smoothly and devote themselves to the national ocean transportation cause, and expressed sincere gratitude to the entry and exit detachment.
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Manuscript| Geng Tingting, Tahara
Photography | Xu Zhiqiang Dong Li
Edited | Li Feng
Review | Zhang Jincheng