Source | Urban Live Original
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Mr. Gu from Nanchang County, Jiangxi Province
To help children learn new skills and strengthen their bodies
I signed up for a swimming class at "Iron Bull Swimming Fitness".
What Mr. Gu didn't expect was
After a few lessons
But the three children fell ill one after another
Mr. Gu told the city scene reporter that on August 31 this year, he registered his child for Tieniu Swimming Fitness in Jiayue Plaza, Lianxi Avenue, Nanchang County, and the cost of 5,000 yuan included 100 "one-to-many" swimming lessons. On September 6, he and his wife sent their two daughters to swimming lessons for the first time, and the experience was not very good.
Consumer Mr. Gu: My eldest daughter learns a little better, my younger daughter has been feeling cold, she has been shivering, she can't learn, the temperature above is high, the temperature under the water is relatively low, we touch it a little cold.
Mr. Gu said that although he found that the water temperature in the pool was low at that time, he thought that the child would slowly get warm up when he moved in the water, so he still let the child go to class under the advice of the coach.
Consumer Ms. Gu: After going home, it was about 10 o'clock in the evening, and then the child was a little uncomfortable, and she didn't feel that she had a fever at first, so we took her temperature at about 11 o'clock, and then the fever was more than 38 (Celsius) degrees, so we physically cooled her.
At first, Mr. Gu didn't think about his child's illness and swimming. Because the eldest daughter likes to play in the water, on the second and third days, Mr. Gu entrusted his sister to take his eldest daughter and nephew to Tieniu Swimming Fitness to continue swimming lessons. Unexpectedly, the two children also fell ill one after another.
Consumer Mr. Gu: My sister's child also had a fever, so we thought that there must be a problem with the water, that is, it was too cold to stand it. Then we told the clerk here that all three of us had a fever, and the clerk told my wife that the temperature could be increased by 1~2 degrees Celsius, but the water temperature was fine.
Mr. Gu was still skeptical of the store's reply that the pool water temperature was fine, and he offered to return the card based on his poor teaching and service experience.
Consumer Mr. Gu: The clerk said that he wanted us to issue a certificate that the child was sick, and I gave the certificate issued by the Dongxinxiang Health Center to the clerk, and he said that we needed to wait for 5~7 working days. It was about the 13th, and then he replied to us that he couldn't return, but the boss didn't agree.
Iron Bull Swimming Fitness denied responsibility
Explicit refusal of refunds and mediation
Is the situation really as Mr. Gu said, is there a problem with the swimming venue, and what does Tie Niu say about swimming fitness? In order to verify the relevant situation, the city scene reporter found the Tie Niu Swimming Fitness in Jiayue Plaza, Lianxi Avenue, Nanchang County, and the reporter noticed in the swimming training area that according to the information on the swimming pool water quality test form, this is still the content recorded in July. The relevant person in charge of Tieniu Swimming and Fitness said that the new monitoring table is in other places, but it is inconvenient for reporters to see, and in addition, they do not agree with the statement that Mr. Gu's child has a cold and fever due to learning to swim.
Mr. Liu, manager of Tieniu Swimming Fitness (Yuejia store): There is a norm for this thing, not to say how low he thinks it is or how low I think it is, the normal heated swimming pool in the city is 26 to 28 degrees.
Urban Reporter: What was the approximate water temperature of the day?
Mr. Liu, Manager of Tieniu Swimming Fitness (Yuejia Store): It will not be lower than 27 degrees, and some children may not be able to swim without exercising, and he may feel a little cold if he stays in the water for less than 40 minutes to 1 hour.
Urban Reporter: Did you get any other feedback, other than him?
Mr. Liu, Manager of Tieniu Swimming and Fitness (Yuejia Store): At present, there is none.
There are more than 50 complaints from stores, and some problems still need to be rectified
Subsequently, the reporter learned through the Liantang Branch of the Nanchang County Market Supervision Administration that since the store opened in July this year, there have been more than 50 refund disputes. After accepting Mr. Koo's complaint, they tried to contact the merchant for mediation, but the mediation was terminated as the store made it clear that it could not reach a mediation agreement by refusing to refund the refund.
Mr. Liu, Manager of Tieniu Swimming and Fitness (Yuejia Store): He may think that it is our responsibility, but I must say that we are not responsible, right? This thing must be adjudicated by a fairer body, and we do have all the documents in place, including some of our agencies, which will also come to check regularly.
The reporter saw a copy of the publicized business license in the lobby of the store, and when the person in charge showed the relevant approval and testing documents, the reporter noticed that on July 4, the Nanchang County Health Supervision Committee had issued a health supervision opinion on the on-site inspection and gave supervision opinions. Subsequently, the reporter contacted the staff of the Nanchang County Health Comprehensive Law Enforcement Bureau.
Urban Reporter: What was the problem with your inspection at that time?
Xie Chao, Public Health Supervision Section, Nanchang County Health Comprehensive Law Enforcement Bureau: The main reason is that his swimming pool quality inspection records are incomplete.
Urban Scene Reporter: Did it be completed later?
Xie Chao, Public Health Supervision Section, Nanchang County Health Comprehensive Law Enforcement Bureau: It should be complete
In order to verify the latest situation, the law enforcement officers once again checked the water quality, water temperature, and license of the store's swimming venue, and found that the store's health permit, health certificate, and license to operate high-risk sports were all photocopies and were not publicized in the lobby, and should be rectified.
Xie Chao, Public Health Supervision Section, Nanchang County Health Comprehensive Law Enforcement Bureau: First of all, the original should be publicized and pasted outside.
Urban Reporter: Which documents are publicized?
Xie Chao, Public Health Supervision Section, Nanchang County Health Comprehensive Law Enforcement Bureau: Health permits, health certificates, and high-risk quality inspections tested annually should also be publicized. I see that other water quality and water temperature are electronic display screens, if you don't have it, your staff updates it in real time every day, and there are things like temperature and water temperature to monitor more in real time, and if it is low, call the staff to adjust it higher. You see, people just said that (the child is sick) is more or less related.
Urban Reporter: We hope that you will communicate with them again on consumer issues.
Tie Niu Swimming Fitness (Yuejia Store) Sales Experience: Okay, yes, because we are also working, we can only say that we can apply with the company and try to reconcile.
At present, Manager Zhang said that he will carry out rectification in accordance with regulatory requirements, and actively communicate with consumers to properly handle the corresponding demands of consumers.