This year, the Xi'an Economic and Technological Development Zone issued the "Activity Plan for Deepening the Breakthrough Year of the Business Environment in the Economic and Technological Development Zone", clarifying 20 characteristic reform tasks, focusing on the shortcomings and weaknesses and the pain points that market players have strongly reflected, and making great efforts to promote reform practice, forming a batch of experiences that can be replicated and promoted.
"Non-sense renewal" has been effective in helping enterprises to bail out
In order to do a good job in the extension and renewal of food business licenses in accordance with the law, the Economic Development Zone started from the needs of enterprises and the masses, and took the lead in implementing a new model of "non-sense renewal" approval service for food business licenses in the city by intervening in advance, optimizing the process, and assisting in the whole process.
Using the intelligent screening of big data background, 30 days before the expiration of the license is used as the time node, the information of the enterprise to be renewed is sorted out, and the enterprise information database suitable for "non-inductive renewal" is generated. Innovate and implement the new minimalist approval model of "credit approval + commitment to continue", and implement the "commitment to renew" approval mode for enterprises included in the "non-sense renewal" enterprise information database, and the approval department will export the relevant information of the enterprise operation from the system, and integrate it into the application commitment together with the renewal application materials, and the enterprise only needs to make relevant written commitments, and the approval department can make an approval decision on the spot and issue an extended business license for the enterprise.
The whole process of "non-inductive renewal" is handled by the window staff assistant, and the internal automatic flow of approval procedures allows enterprises to "repeatedly fill in and run errands back and forth", so as to realize the upgrading and transformation of government services from "passive approval" to "active service", and realize that the links and time limits are reduced by 50% compared with the statutory requirements by optimizing the process and front-line service, which further enhances the sense of gain and satisfaction of the enterprise masses.
China Resources Vanguard Commercial Technology (Shaanxi) Co., Ltd. has become the first market entity in the city to successfully apply for the extension and renewal of food business licenses through the "non-inductive renewal" model. As of the end of July, a number of market entities have successfully handled the extension and renewal of business licenses through the "non-inductive renewal" model.
"Efficient to do one thing" Government services are upgraded
Focusing on the problems of "many procedures, long time-consuming, and multi-head running" in the quasi-operation of restaurants, the Economic and Technological Development Zone took the lead in exploring and actively promoting the "one thing" integrated and quick handling mode for opening restaurants.
After combing and integration, process reengineering, the opening of restaurants need to be handled separately "business license information verification, food business license, outdoor signboard facilities set up standardized management, public gathering places put into use, pre-business fire safety inspection" and other five matters to form a "one thing" package, set up "efficient to do one thing" area comprehensive window, enterprises and the masses only need to go to a window to submit "a form" and "a set of materials" can be handled.
At the same time, actively promote the application of electronic license database, strengthen data sharing, merge and streamline the duplicate information of multiple forms involved in the application, optimize and integrate into one application form, reduce the number of application materials from 25 to 17, and the material compression rate is nearly 32%, and set up a professional "help agency" service team by the backbone of the business, and implement the "one enterprise, one policy" customized counseling and full help agency services.
Ms. Chen, the person in charge of Jiuxi Yan'an Zhanzhan Main Store, realized the benefits of the "one thing" integrated quick service of the restaurant, not only with the "one-to-one" guidance and help of a special person, but also through multi-department collaboration, data sharing, parallel services and other measures, the whole process of approval time was reduced by 30%, ensuring that the new store opened as scheduled before the "May Day" holiday. To this end, Ms. Chen also made a special trip to send two pennants to express her gratitude to the staff for their warm and efficient service.
The "three-full work method" assistant agency will speed up again
Through the "full-chain service, all-factor guarantee, and all-round layout", the Economic and Technological Development Zone will integrate the assistant agency into the construction of the government service standardization system in an all-round way, and realize the iterative upgrading of the project agency service to specialization and convenience.
In order to promote the speed and efficiency of the project, this year, the Economic and Technological Development Zone formulated and issued the "Work Plan for Strengthening Project Service Guarantee and Optimizing the Business Environment in the Economic and Technological Development Zone", and launched 40 reform measures around project approval, factor guarantee, and assistant agency. Led by the Administrative Examination and Approval Bureau, we will continue to expand the service team, link Jingwei Industrial Park, Weibei Industrial Park and other park management centers, relevant examination and approval departments and service stations to establish a three-level agency service system, adopt the idea of simultaneous promotion of investment negotiation and landing guarantee, and implement the agency linkage service of special personnel who intervene in the investment promotion link to track and grasp the whole process.
Through "door-to-door service + pre-trial counseling + pre-trial review", it took only 17 working days for the site selection plot of Pepsi Food's Shaanxi production base project to be requisitioned and demolished to have the conditions for bidding, auction and listing, the registration of the new company of the project was completed within 1 hour on the day of signing, and the project was signed to start construction in only 48 days, creating a new model for the business environment of the Economic Development Zone.
In view of the difficulties and needs encountered in the process of project construction, the business department has built three major platforms of cloud, regular meetings and door-to-door services, established and improved the regular meeting system for key projects, studied and solved problems in the construction of projects such as land use, environmental impact assessment, and approval, tracked and guaranteed the construction of the project throughout the process, and studied and solved 20 project problems. By taking the initiative to carry out the service of "door-to-door inquiry, door-to-door pick-up, and door-to-door delivery of certificates/licenses", we provide all-round and high-quality government affairs assistant agency services for the project. As of the end of July, it has provided agency services for more than 70 matters of 35 key projects, and the satisfaction rate of agency services is 100%.
"Park in the Park" government affairs station zero-distance service enterprises
In order to further implement the "park service" to improve the quality and effectiveness, the Economic Development Zone is guided by the service needs of scientific and technological innovation small and medium-sized enterprises gathered in the park, takes "nearby handling and precise service" as the work path, and adopts the online and offline comprehensive service mode of combining window and self-service. Enterprises can complete the handling of 90 matters in 5 aspects, such as enterprise registration, taxation, pension, medical insurance, and special equipment use registration, without leaving the park, and as of the end of July, more than 1,000 enterprises have been contacted and asked to solve more than 120 problems in consultation and formalities.
At the same time, relying on the government service sub-center of Weibei Industrial Park, the city's first professional legal service team composed of judges, lawyers, and people's mediators stationed in the park to serve the legal business environment post station was completed and put into use, and through the combination of "government service center duty + enterprise service", it provides legal consultation, contract review, legal physical examination, dispute mediation, case filing and other legal services for enterprises and projects in the park. With its efficient and convenient service model, it has been highly recognized by enterprises and provided endogenous impetus for the high-quality development of the Economic and Technological Development Zone.