A recent accident occurred on a bus. It is understood that most of the tourists on the bus at that time were tourists from Taiyuan, and the female tour guide was not satisfied with the tourists' performance in shopping, so she made a strong verbal attack on the tourists on the bus, and her attitude was very bad.
In the video, the female tour guide not only loudly scolded the tourists, but also frequently scolded, and even said some very harsh words, which naturally caused dissatisfaction and protests from the tourists present, and many tourists said that they had not received such a bad service and did not want to be forced to consume.
Seeing this attitude of the tourists, the female tour guide was obviously very angry, she thought that the tourists did not cooperate with her work at all, and did not want to take the initiative to spend, so she scolded the tourists in the car and threatened to send the tourists back.
The local authorities also conducted an investigation into the matter, and the results showed that the female tour guide did force tourists to spend, and her tour guide certificate was incomplete, which means that she was not qualified to work as a tour guide at all, and her behavior had seriously violated relevant regulations and laws and regulations.
In the face of her mistakes, the female tour guide also realized the seriousness of the problem, she regretted and felt guilty about her actions, so she posted an apology video on the Internet, and admitted her mistakes, and also sincerely apologized to tourists and the public, hoping that everyone can forgive their mistakes and give themselves a chance to correct their mistakes.
Seeing the sincere apology of the female tour guide, many netizens also had a heated discussion on the matter, and everyone had their own unique views on the behavior and apology of the female tour guide. Some people believe that female tour guides do have forced consumption
This has seriously damaged the rights and interests of tourists, and her apology does not mean that she can be easily forgiven, but should be severely punished by the relevant departments, and she should also bear the corresponding legal responsibility.
However, there are also many people who understand and support the apology of the female tour guide, they believe that the female tour guide does have a certain amount of pressure and difficulty to do such a thing, and she can also realize her mistakes, and have the courage to bear the consequences, sincerely apologize to everyone, such behavior should be forgiven and tolerated.
After all, everyone will have some mistakes in work and life, and the key is whether they can have the courage to admit and correct their mistakes, and get the understanding and help of others.
For this accident, I personally believe that the female tour guide does have serious professional ethics problems, and she imposed her impulses and mistakes on tourists, seriously damaging the rights and interests of tourists, which cannot be easily forgiven and accepted.
As a practitioner, it is his responsibility and obligation to respect and protect the rights and interests of tourists, rather than treating tourists as tools and objects for their own consumption, let alone achieving their own interests in a coercive way.
At the same time, it is also hoped that the society and relevant departments can pay enough attention to and supervise such incidents, strengthen the regulation and management of the tourism market, curb the occurrence of similar problems, and create a more just and fair working environment for employees.
Do you have anything to say about the behavior of female tour guides?