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Four passengers in the China Eastern Airlines lounge were left behind at the airport
Originally, it was from Shanghai to Xining, but due to weather conditions, it was diverted to Lanzhou, and 4 platinum card passengers were arranged to rest in the airport lounge.
At around 17:50, Mr. Duan, a passenger, inquired about the flight situation at the front desk of the lounge, and the front desk informed the passengers that there was no news for the time being, so please wait patiently for the notice.
Later, another passenger asked for flight information at the front desk of the lounge, only to find out that the flight had already taken off
Then, after Mr. Duan received a call from the front desk, he learned that he had been missed by China Eastern Airlines, and there were also three lounge passengers who did not board the plane.
In fact, the flight had re-departed at around 17 o'clock, and the other passengers had checked in at around 16:40 and the aircraft doors had been closed.
Subsequently, China Eastern Airlines provided a solution for 4 VIP lounge passengers:
Because Lanzhou and Xining are relatively close, only 200 kilometers, there are no round-trip flights;
The time of the high-speed rail is not suitable, the earliest trip will be to Xining at 11:30 in the evening;
In the end, China Eastern Airlines decided to charter a bus for 4 VIP lounge passengers to Xining.
The funniest part is coming! China Eastern Airlines arranged an Accord for passengers:
It's not that the Accord is bad, it's because the 4 passengers have a lot of luggage, and the passengers think that they have to get a Coaster, but China Eastern Airlines forced a lot of luggage and 4 passengers into the Accord.
And it's not a special car, 230 kilometers of high-speed journey, even a bottle of water can't drink, 4 passengers thirsty all the way.
Subsequently, one of the passengers complained about his experience on social platforms, which resonated with netizens!
2 of the 4 platinum card travelers happen to be Weibo influencers, and both of them have about 2 million followers. CEA has sent a letter of apology to the passengers
This time this thing is also outrageous, the passengers in the VIP lounge will be forgotten, what is this concept. Then I apologized briefly, and I don't know if there was any compensation.
One year, when Thailand returned to China to take China Eastern Airlines, the meals were insufficient, and the passengers in the back row saw that the passengers in the front row had to choose one of the two meals, but they did not have the right to choose, and the bread was not individually packaged, and it was obviously rebaked and overheated and could not bite at all. The flight attendants only care about sales, completely ignore the people who walk around at will, drink and clink glasses and make loud noises, and the whole flight is extremely poor and the environment is extremely noisy...
Seeing that China Eastern Airlines is on the hot search again, I just want to remind the people around me not to take China Eastern Airlines, it's really rubbish, because China Eastern Airlines' injury has not been solved yet. The attitude is really disgusting, and the complaint can't go in, and finally I complained directly to the Civil Aviation Administration, and someone immediately replied to me in seconds.