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"If you don't cooperate with the work and insult the employees, this kind of person should be punished heavily!" Recently, a video of a female passenger refusing to cooperate with the flight attendant to check the ticket on the high-speed train, and angrily abusing the staff on duty, went viral on the Internet, causing widespread controversy. We cannot afford to turn a blind eye to misconduct.
The incident occurred on the G1902 high-speed rail train, a female passenger took her minor daughter on the train, the attendant on duty found the girl sitting alone in the seat, and took the initiative to ask out of consideration, and the female passenger said that she went to the bathroom.
This was supposed to be just a normal workflow and communication, but when the flight attendant asked for a ticket check, the female passenger's attitude changed 180 degrees.
Not only did she refuse to cooperate with the inspection, but she also began to insult employees frantically, shouting "Shut up!" in English. It caused the other party to cry on the spot. Subsequently, even when the purser came to deal with it, the female passenger still went her own way and did not cooperate.
While dangling her documents, she continued to abuse everyone in English that they could not understand, saying that the employees were "unreasonable" and insulting words such as "garbage" to humiliate the service staff.
In the face of such unreasonable requests and insults, as service industry practitioners, employees are really hard and helpless. They were supposed to care about the needs of passengers out of their duties, but they encountered uncooperation and even deliberate difficulties. This is a serious problem that goes beyond the normal course of work.
What's even more despicable is that the investigation after the incident revealed that the female passenger's actions not only seriously affected the travel experience, but also caused serious harm to the staff. We will never tolerate such acts of recklessness and trampling on the dignity of others.
In the face of this matter, some netizens proposed that they should be severely punished, or even blocked for a long time. For violations in public places, we must take decisive measures in order to maintain social order. However, the punishment of individuals alone may not cure the root cause of the problem, and we need to start at the institutional and cultural levels to truly address the root causes of incivility.
Improve the relevant regulations of the service industry. Currently, high-speed rail and other means of transportation are in a regulatory loophole when it comes to ticket checks. Not only has the code been scanned and verified at the station, but it stands to reason that random spot checks on the car can be done.
Too many duplicate inspections can lead to unnecessary disputes. The relevant departments need to reasonably set the standards and frequency of inspections, and also provide full legal support for employees, and have the right to take measures to stop them in the event of non-cooperation or even attacks, so as to ensure the safety of themselves and passengers.
Strengthen public moral education. This incident once again reflects the lack of basic respect for individual people, which needs to start with improving the quality of the whole people. At all times, rationality, tolerance and friendliness are the core values that we should adhere to. No matter what unsatisfactory or disagreeable situation, you need to stay calm first and resolve the differences through communication and understanding.
Create a harmonious and friendly service environment. Employees are the face and finishing touch of the enterprise. Commercial institutions and service providers should pay attention to team building, not only to strengthen the professional training of employees, but also to cultivate their professional, patient and positive mental outlook.
Consumers and travelers should also learn to be grateful, understand the hard work of employees, be more tolerant and less picky, and jointly create a more friendly service scene.
This incident reflects the deviation of some social values and needs to be paid sufficient attention. But we also have to believe that everyone is also holy, and that everyone has the seed of goodness in their hearts. As long as all parties can show rationality and tolerance, and stop generalizing, I believe that we will be able to resolve these seemingly estranged contradictions and make society a better place.
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