The "shared housekeeper" in Xiangdu District, Xingtai has solved the problem of "losing control" in the old community
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"Once the typical 'old and broken', the environment is 'dirty and messy', the community facilities and parking spaces are not available, and now the property is on duty 24 hours a day, the vehicles are returned to everyone, and the gate is also installed with face recognition... It seems to have become a new community, and now the house price has also risen! On October 9, Qu Hongtao, who lived in the dormitory of the Traffic Bureau of the Nanchangjie Office in Xiangdu District, Xingtai City, talked about the changes in the community, and his face was excited and satisfied.
In 2016, 42-year-old Qu Hongtao bought a second-hand house of more than 60 square meters in the dormitory of the Transportation Bureau in order to facilitate his work.
"I bought this second-hand house that year, and I regretted it half a year later." Qu Hongtao still remembers the community before the transformation, "At that time, I was most worried about the rain, the rain was heavier, the water would seep into the house from the cracks in the outer wall, and the road downstairs was seriously waterlogged, and once I went out, it was a foot of mud." ”
"Outsider" Qu Hongtao is constantly troubled, and Liu Xiaoying, a 67-year-old "indigenous resident", feels even more deeply. "There is no property in the community, there is garbage between the buildings, and flies are flying all over the sky. Thefts are more frequent, with one family being stolen 3 times in a month. ”
As the old town of Xingtai City, There are many old residential areas in Xiangdu District, many single-houses and courtyards, many communities are in a state of no property management, and the streets do their best, but the people are still not satisfied.
"The infrastructure of the old residential areas is aging, the environment is poor, and most of them are small, the cost of separate management and daily maintenance is high, coupled with the poor awareness of community residents spending money to buy services, property companies are often reluctant to take over the 'hot potato' of the old community." Xi Zhongsheng, deputy director of the Housing and Construction Bureau of Xiangdu District, Xingtai City, said frankly.
How can we change the face of a disorderly community? On the basis of full research, the Xiangdu District Housing and Construction Bureau innovated and implemented the "shared housekeeper" mechanism, supplemented by multiple support measures to solve the difficulty of property settlement. In the specific operation, in accordance with the concept of "property packaging management", with the street office as the unit, all the old residential areas without properties are integrated into a property company to implement management services, and resource sharing is realized in cleaning, order maintenance, repair, etc., and the "big property" is integrated to achieve centralized management.
At the same time, we continued to promote the transformation of old residential areas, and carried out full coverage transformation and upgrading of 336 old residential areas in the district. The old residential area has achieved "old looks and new looks", and the level of infrastructure has been significantly improved, which has also laid the foundation for the stationing of "shared housekeepers".
"There are many laid-off workers and elderly people in old residential areas, the general income is not high, and there are deviations in property services and the needs of the masses, so we guide property companies to combine the cost of operation guarantees, implement differentiated services, and formulate diversified and different service standards for residents in different communities." Xi Zhongsheng introduced that the property company has formulated five charging standards of 5 corners per square meter per month, 3 corners and 180 yuan, 150 yuan and 108 yuan per household per year, and provides different service items accordingly, so that residents can "order on demand" and "taste first and buy later".
After Hebei Nuohuating Property Management Co., Ltd. entered the South Long Street Office, it installed smart barriers for the entrances and exits of the community to achieve "brushing face" in and out; residents' homes ran and dripped, a phone, and the property was quickly repaired... In order to facilitate the collection of residents' opinions, the property has set up an opinion box, which is summarized and reported by the doorman every week. Collected for a month, likes saved a basket.
The community cadres were not at ease, randomly visited more than 100 households, and the residents gave a thumbs up, "Yes, this property is still quite capable!" ”
With the development of the service, the property manager Daniel Zhang Huan also witnessed a new change: "You can't imagine how difficult it was to collect property fees in the past! Now it is different, this time in less than a week to collect 80% of the property fee. ”
Today, the dormitory of the Traffic Bureau, which has been silent for many years, has sounded the sound of renovation again, and the residents who have moved away have "returned". "Although the property fee of the community is low, the service is really good, and now the environment is good, the security is good, and you have to queue up to live in!" Qu Hongtao said.
In order to ensure that the public affairs of the old community can be effectively managed for a long time, combined with the practical activities of "I do practical things for the masses", Xiangdu District actively explores the guidance of party building, and establishes a property management committee composed of representatives of the community neighborhood committee, the property company and the owner, builds a platform for communication between the property company and the owner, formulates the resident convention and the property service plan, and clearly regulates the rights and obligations of both parties.
Not long ago, Liu Xiaoying was elected as the director of the dormitory industry committee of the Traffic Bureau and directly participated in the work of the property committee. "No need to argue, no quarrel, there are knots between neighbors, there are opinions on the property, under the organization of the property committee, the owners, the property, the representatives of the community, sit together and talk, many problems will find solutions." Liu Xiaoying said.
"The committee not only supervises the service quality of the property company, but also communicates with the owner to help the property company get more support and recognition, especially for the capital issues that are more likely to cause disputes, establish public fund accounts, implement public fund information transparency, and many contradictions can be resolved." Xi Zhongsheng told reporters that as of now, 127 old communities in the district have introduced "shared housekeepers", and this mechanism will be promoted to all old communities in the jurisdiction to make life more convenient and comfortable for more residents.
■ Reporter's comments
The voice of the masses is assured that the people's livelihood will be grasped to the end
The community is the "last hundred meters" for the party and the government to connect and serve the people. Some old residential areas do not have properties, and the environment is "dirty and messy", which is the "heart disease" of residents and the "stubborn disease" of community and urban governance. To solve the problem of "losing control" in old residential areas, it is necessary to conform to the laws of the market and require the government to take the initiative.
The voice of the masses is assured, and the people's livelihood is grasped to the end. Xiangdu District of Xingtai City actively explores the "shared housekeeper" mechanism, sets up a property management committee, guides property companies to implement differentiated services, allows residents to "order food on demand" and "taste first and buy later", enhances residents' awareness of spending money to buy services, and solves the problem that property companies are "unwilling to take over" and "can't stay". Practice has proved that the "shared housekeeper" has played an important role in solving the problems closely related to the lives of the masses, such as community safety hazards, neighborhood disputes, and environmental remediation, and truly improved the quality of community residents' services.
"What to serve and how to serve, the residents of the community have the final say." If we do practical things with affection and force like this, we will certainly be able to achieve results that satisfy the masses. (Hebei Daily reporter Wang Ludan, Liu Bingyang)
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