The whole network has been opened to protect rights and carry plagiarism reports
A news incident of extortion by netizens occurred in a scenic spot in Zhejiang, where a tourist's vehicle accidentally broke two road bricks in the scenic spot, and was pursued by the staff of the scenic spot as much as 2,000 yuan in "compensation". This fantastical act of claiming compensation not only shows the bottomless absurdity of the staff of the scenic spot, but also highlights the serious problems of many cultural relics protection units on the mainland in the private use of public property.
The reason for the incident is very simple, the tourist drove into the scenic area, and when leaving, the vehicle accidentally fell from the roadside ramp, and the chassis rolled two bricks. Surveillance footage showed a brick shattered in half and one fell to the ground.
After the incident, the staff of the scenic spot contacted the tourist as soon as possible and asked him to pay 2,000 yuan in compensation. The staff's reason is very straightforward: since it was damaged in a national scenic spot, it must be compensated.
This one-day fantasy claim caused an uproar in the field of public opinion. How much do two bricks add up? And that's not what tourists intended. The normal approach should be to conduct civil mediation, rather than asking tourists to pay up to 2,000 yuan at the beginning.
What's even more ridiculous is that when tourists tried to pay the cost through the insurance company, the insurance company refused on the grounds that it could not be claimed. This means that the so-called 2,000 yuan "compensation" does not exist at all for subsequent adjustment balances, but the scenic spot directly requires tourists to pay money from their own pockets.
Under the pressure of public opinion, the scenic spot had to respond to the matter again. But their response is equally absurd - claiming that 2,000 yuan is just a "deposit", which will be adjusted later. This statement is inconsistent, since it was originally planned to "refund more and make up less", why ask for 2,000 yuan as soon as it comes up?
In this case, we need to reflect on more than just the misconduct of individual staff members in the scenic spot. What is more noteworthy is that their strong attitude of "the country's scenic spots, you must compensate" reflects the serious problems existing in the private use of public property in many cultural relics protection units.
These attractions and cultural relics belong to the state and should serve the common people. However, some management departments regard themselves as private owners of scenic spots or cultural relics, demanding compliance with all their unreasonable regulations, and arbitrarily "claiming" from tourists and even the whole society.
In fact, the real civilized scenic spots, in the face of tourists' small accidents, should adopt a tolerant and guiding attitude. For example, the signs that clearly prohibit vehicles from entering are not clear enough, and it doesn't matter if you charge a few dollars less for the fare, at least to leave a good impression on tourists. And blindly squeezing tourists and extorting will only ruin the reputation of the scenic spot.
In this incident, we saw the confusion of the management regulations of the scenic spot, the poor service attitude of the staff, and the blurred boundaries between public and private. As a service industry, tourism is all about making tourists happy. Service staff must learn to empathize with the feelings of tourists, rather than blindly emphasizing the rules.
Excellent scenic spots will pay attention to the feelings of tourists and pay attention to improving their own shortcomings. Only in this way can we promote the further development of tourism and truly become an industry that improves the quality of life of the people.
The relevant authorities need to pay attention and take measures to prevent this kind of thing from happening again. Scenic spots and cultural protection units should also check their own problems, put an end to the misconduct of service personnel, establish a people-oriented service concept, and let tourists leave a good tour experience.