The whole network has been opened to protect rights, and plagiarism is not allowed, and offenders will be prosecuted. Thank you for your understanding and cooperation!
One weekend in May, Ms. Jiang's family from Changsha came to Juye Huxi Happy Valley in Kaifu District to play. While taking a bamboo raft to the lake, Ms. Jiang's mobile phone accidentally fell into the artificial lake, causing her inconvenience and trouble.
When the site staff failed to salvage the mobile phone in time, Ms. Jiang found a professional salvage staff to salvage it at her own expense, but it was too late to succeed. This incident caused Ms. Jiang to have a disagreement with the scenic spot on the division of responsibility, and she hoped that the scenic spot would take responsibility.
For Ms. Jiang, this mobile phone is not only valuable, but more importantly, it contains many of her precious family photos, which means a lot to her.
Anyone in the same situation will be anxious to get their phone back as soon as possible. However, the scenic spot failed to salvage in time, causing her to miss the best time to salvage the phone. This made Ms. Jiang feel both helpless and angry.
As a commercial place that provides amusement programs for the public, Juye Huxi Happy Valley has the responsibility to ensure the personal and property safety of visitors.
Although the tourist does not take good care of his belongings and loses them, the scenic spot may be to blame. However, after Ms. Jiang lost her property, the scenic spot should take active action and organize salvage as soon as possible, instead of responding passively and delaying time.
For water amusement projects, tourists will inevitably have the probability of accidentally falling into the water with their belongings, which should not be regarded as the responsibility of tourists, but as a loophole in the safety management of scenic spots.
It is necessary for the scenic spot to prepare in advance, such as preparing salvage tools and setting up monitoring, so that once the tourists' items fall into the water, they can respond quickly.
The service attitude and communication skills of the staff in the scenic spot when dealing with tourist accidents are also crucial. According to Ms. Jiang, the staff who handled the accident of losing her mobile phone had a poor attitude, which led to an argument between the two parties.
This is logically unacceptable. Scenic spots should require and train staff to be proactive and friendly when dealing with accidents, fully think about problems from the perspective of tourists, and appease tourists' emotions and resolve conflicts to the greatest extent.
For Ms. Jiang's position of requiring the scenic spot to be fully responsible, the scenic spot management also has its own difficulties. In cases where the subject cannot be determined, it is unlikely that the scenic spot will "drain" the entire lake in order to recover a mobile phone. There is clearly room for further discussion between the two sides on the division of liability and loss.
But in any case, this accident is a wake-up call for the scenic spot. As a newly opened venue, it is understandable that various safety and service management measures are not perfect, but it is necessary for the scenic spot to summarize the lessons of such incidents as soon as possible.
Strengthen the ability to respond to emergencies from the system and training, truly respond to the needs of tourists, safeguard the rights and interests of tourists, and establish a good reputation and image.
For tourists, safety awareness is also needed. When you go out, take good care of your important items and be prepared. When an accident occurs in the scenic spot, it is necessary to maintain rational communication and work with the staff to find ways to resolve the problem, rather than unnecessary disputes.
The problems reflected in the whole incident are worthy of deep consideration by the industry. The tourism industry receives the majority of tourists, the responsibility is heavy, the service is earnest, should always be kept in mind, the implementation of the line.
It is hoped that all scenic spots will learn the lessons of this incident and work hard in safety facilities, emergency plans, staff training, etc., so as to truly provide tourists with a reassuring travel experience.
It is also hoped that the majority of tourists will improve their safety awareness when participating in various amusement activities, and at the same time understand and trust the goodwill of the scenic spot after the accident. Only by working together can we reduce the occurrence of such regrets.
The whole network has been opened to protect rights, and plagiarism is not allowed, and offenders will be prosecuted. Thank you for your understanding and cooperation!