Recently, a student return incident at a school in Ningxia has attracted widespread attention. According to reports, the students bought 80 costumes online for an important performance. However, after using it, the students tried to return it en masse, but the clothing merchant refused.
According to the student leaders, the reason for their return was that the costume was not suitable for the performance effect, was only worn once during the rehearsal, and the labels and packaging were kept intact. However, in the chat history with the merchant's customer service, it was revealed that the students had been wearing it for half a day, and the edges of the garments had been affected by stains.
After the incident, some netizens began to question the moral character of the students and accused them of wanting to gather wool through this move.
Faced with the pressure of public opinion, the school decided to stop students from returning the goods, and the school would bear all the cost of clothing on its own.
However, in response to this incident, some netizens also expressed support for the student's return request, believing that the merchant violated the seven-day no-reason return rule, which is clearly stipulated in the "Interim Measures for the Seven-day No-reason Return of Goods Purchased Online (2020 Revision)".
However, there are still certain conditions for this provision to be implemented. If you simply open and view the product after purchase, and there is no other special reason, but you don't like it and want to return it, then the return should be allowed as long as the product and its packaging are in good condition.
However, according to the situation, the students have been wearing the costumes for some time and the edges of the costumes have been affected by stains. In this case, it can be judged that the goods are no longer in good condition and do not meet the conditions for a seven-day no-reason return.
Therefore, the author supports the merchant's decision in this incident.
Business rules are not only for businesses to follow, but also for customers to follow ethical bottom lines. If you tolerate a return request in this case, it may lead to similar situations in the future. This will have a negative impact on the interests of merchants and other consumers.
When shopping online, as consumers, we should choose and use the purchased goods wisely, and have a certain understanding of the quality and suitability of the goods. We are only entitled to request a return in exceptional circumstances and it should be done within the stipulated time.
For merchants, they should also comply with relevant laws and regulations, provide good after-sales service, and ensure that the rights and interests of consumers are protected.
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